This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal depressed the floorboard intermittently. There were no warning lights illuminated. The vehicle was taken to the local dealer; however, the mechanic was unable to duplicate the failure. The failure continued and the vehicle was taken back to the local dealer where it was diagnosed that the rear differential, the brake booster, and the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 116,000.
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, there was an abnormal hissing sound. There was no warning light illuminated. The contact also stated that the brake pedal was firm upon depression. The dealer was notified of the failure and informed him that the warranty related to the failure had expired; the contact was then referred to the manufacturer for assistance. The manufacturer provided the same information as the dealer and referred him to the NHTSA Hotline for assistance. The vehicle had yet to be repaired. The failure mileage was 151,000.
The contact's daughter owns a 2013 Ford Edge. The contact stated while her daughter was driving 35 MPH, the brake pedal was depressed and hesitated to respond, causing a 10-foot stopping distance delay. The contact stated that the failure had been reoccurring while depressing the brake pedal. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under Ford Customer Satisfaction Program Campaign Number: 13N02 as it had expired. The vehicle was not repaired. The failure mileage was approximately 74,000.
The contact owns a 2013 Ford Edge. The contact stated while her son was driving at an undisclosed speed, the brake pedal was depressed but felt rigid. The contact's son then applied more pressure to the brake pedal until it responded. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The power train warning light was illuminated. The vehicle was taken to local Pep Boys where it was diagnosed that the brake booster had failed and needed to be replaced. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 144,000.
The contact owns a 2013 Ford Edge. The contact received notification of a Manufacturer's campaign program for the brake booster. The contact stated that while driving at approximately 30 MPH, the pre-collision warning light was illuminated and the brake pedal was depressed and extended to the floorboard. The contact stated that the failure reoccurred after the pre-collision warning light was illuminated; she depressed the brake pedal and the brake pedal went to the floorboard and was delayed in returning to the normal position. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,000.
- Garland, TX, USA
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The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact stated that the check engine warning light was illuminated. The contact continued to depress the brake pedal forcefully until the vehicle stopped. The contact was able to continue driving to the closest independent mechanic. The contact took the vehicle to an independent mechanic and was informed that the manifold vacuum supply line, the booster assembly, and the intake manifold gaskets needed to be replaced. The vehicle was repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was 43,209. The contact was informed that their vehicle was not covered by the recall even though their vehicle experienced the same issues and was also manufactured at the same plant that made the other affected vehicles.
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal felt spongy and the vehicle failed to perform as designed. The contact had to apply a lot of pressure to the brake pedal to stop the vehicle. No warning light was illuminated. The contact referenced the Manufacturer recall number 13N02. The contact stated that the vehicle was taken to Pep Boys where it was diagnosed that the brake booster and brake master cylinder needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the warranty would not be honored and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 108,000.
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was emitting a hissing sound while depressed. There was no warning light illuminated. The contact stated while driving 55 MPH, the brake pedal was depressed and made a hissing sound. The vehicle failed to respond and the brake pedal went to the floorboard. The contact stated that he pumped the brake pedal until the vehicle responded. There was 50-100 feet stopping distance delay. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in an unknown recall. A case was opened. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 106,000.
The contact owns a 201 Ford Edge. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and the brake pedal felt spongy. The contact then stated that she intermittently heard a hissing sound coming from the brake pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was provided a case number and directed to call the NHTSA Hotline. The failure mileage was 67,860.
The contact owns a 2013 Ford Edge. The contact stated that while attempting to stop the vehicle, the brake pedal was hard to depress. Additionally, there was a hissing sound while depressing the brake pedal. The vehicle was taken to the local mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was informed of an Extended Warranty Coverage: (13N02). The failure mileage was 80,000.
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 35 MPH, the brake pedal was hard to operate and sluggish. There were no warning lights illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with brake booster failure. The brake booster was replaced. The manufacturer was notified of the failure. The contact related the failure to Ford Technical Service Bulletin: 13N02. The approximate failure mileage was 82,928
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, and failed to stop the vehicle immediately. The vehicle was towed to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster) however, the VIN was not included. The failure mileage was approximately 114,000.
The contact owns a 2013 Ford Edge. The contact stated there was a recall for brakes booster in 2019. The contact stated while driving approximately 35 MPH, the brake pedal was depressed; however, the contact felt as though the brakes were slipping. There were no warning lights illuminated. The contact related the failure to Ford Customer Satisfaction Program: 13N02. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 121,000.
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal travelled to the floorboard, causing the stopping distance to be extended. The contact took the vehicle to the dealer who repaired the power brake booster. The manufacturer was made aware of the failure and confirmed the repair was not covered under warranty or recall. The approximate failure mileage was 89,250.
The contact owns a 2013 Ford Edge. The contact stated that while her son was driving at an undisclosed speed, the brake pedal was depressed and he experienced a spongy pedal. The vehicle was taken to the dealer, and the dealer replaced the brake master cylinder and brake booster. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster) however, the VIN was not included. The failure mileage was approximately 57,000.
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the contact heard air coming from the brake pedal. The contact contacted a certified mechanic who stated that the brake booster needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed of the failure. The manufacturer stated that the VIN was not included in any recalls and referred the contact to the NHTSA. The failure mileage was 92,000.
The contact owns a 2013 Ford Edge. The contact stated that while driving at 40 MPH, the brake pedal was depressed, and an abnormal noise was heard along with the brake pedal traveling to the floorboard. The contact stated that braking time was increased. The vehicle was taken to an independent mechanic where the failure was diagnosed as a faulty front driver's side brake booster that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in an extended warranty coverage. The contact stated that the dealer and the manufacturer had offered no assistance. The approximate failure mileage was 85,500.
The contact owns a 2013 Ford Edge. The contact stated that while her husband was driving at 20-30 MPH and approaching a red traffic light, the brake pedal was depressed and failed to respond. There was no warning light illuminated. The contact depressed the brake pedal all the way to the floorboard and the vehicle responded. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where the brake pads were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic where it was diagnosed that the brake booster and master cylinder needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in recall associated to the failure. The failure mileage was approximately 63,000.
The contact owns a 2013 Ford Edge. The contact stated while driving 30 MPH and depressing the brake pedal however, the brake pedal went to the floorboard before the vehicle came to a complete stop. The vehicle was not diagnosed. The dealer and the manufacturer were contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 84,000.
The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 30 MPH, the braking system malfunctioned and the vehicle did not immediately stop while pressing the brake pedal. The contact indicated that the brake pedal extended to the floorboard while depressed. The vehicle was towed to the local dealer who diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 73,000.
A D V E R T I S E M E N T S
- Strasburg, PA, USA