This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds, the brake pedal would depress to the floorboard to bring the vehicle to a stop. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the brake booster needing to be replaced. The contact wanted a second opinion and took the vehicle to ken garff St. George Ford (145 hilton dr, St. George, ut 84770) where it was diagnosed with the same failure. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 112,000.
The contact owns a 2013 Ford Edge. The contact stated that while reversing out of the driveway, the brake pedal was depressed but was very firm. The contact stated that extra effort was needed to depress the brake pedal. The vehicle was taken to king Ford (2450 U S 64, murphy, nc 28906) to be diagnosed however, the mechanic was unable to duplicate the failure or retrieve a fault code. The contact was informed that the failure may be due to the brake booster however, the mechanic was unable to specifically what caused the failure since there was no dtc codes detected. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 60,155.
The contact owns 2013 Ford Edge. The contact stated that while driving at various speeds, an abnormal sound was coming from the vehicle. The brake pedal was depressed but was firm. The contact stopped and had the vehicle towed to her residence. The vehicle was then towed to an independent mechanic to be diagnosed. The contact was informed that the brake booster was defective and needed to be replaced. The vehicle was then taken to kelly Ford (776 magnolia ave, melbourne, fl 32935 (321) 216-2042) and the mechanic confirmed that the brake booster was defective and needed to be replaced. The manufacturer was contacted and notified of the failure. The failure mileage was approximately 69,950.
- Melbourne, FL, USA
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- Washington, UT, USA