This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal briefly became spongy, and the vehicle failed to slow as expected. After pumping the brake pedal, the brakes returned to normal functionality, but the failure became a regular occurrence. The Advanced Braking System warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic brake power booster and informed the contact that the electronic brake power booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was soft and required an abnormal amount of effort to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS hydraulic control unit. The contact was informed that the ABS hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.
The contact owns a 2013 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed to the floor to bring the vehicle to a complete stop. The vehicle was taken to a dealer where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to the same dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 141,439.
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH, the brake pedal was depressed but the vehicle failed to slow down as intended. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the brake booster pump needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 144,000.
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds, the brake pedal had to be depressed to the floorboard to slow the vehicle. The contact stated that there was an abnormal sound coming from the vehicle. No warning light was illuminated. The vehicle was diagnosed by the dealer however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
- Duanesburg, NY, USA
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The contact owns a 2013 Ford Edge. The contact stated while depressing the brake pedal to slow the vehicle, the contact heard an abnormal sound coming from the brake pedal and the brake pedal became stiff causing the contact to apply extra force onto the brake pedal for the vehicle to come to a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer that stated that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was not under an Extended Warranty Program and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was 141,000.
The contact owns a 2013 Ford Edge. The contact stated while driving over a speed bump and depressing on the brake pedal, the vehicle failed to slow down as needed. The brake pedal went to the floorboard. There was no warning light illuminated. The contact desperately depressed the brake pedal and the vehicle slowed down. The contact was able to stop on the side of the road. The contact shut off and restarted the vehicle, and the vehicle operated normally. The vehicle was taken to an independent mechanic who stated that the brake master cylinder needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer and the contact was informed that the hydraulic control unit (HCU) module needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 96,000.
The contact owns a 2013 Ford Edge. The contact stated that while the brake pedal was depressed, the vehicle failed to stop. The contact stated that she applied pressure to the brake pedal that extended to the floorboard to glide the vehicle to a stop. The contact stated that she heard air coming from the brake pedal while depressed. No warning light was illuminated. The contact stated that upon an independent mechanic inspecting the vehicle, he determined that the brake booster had failed. The dealer was notified of the failure and the contact was informed by the dealer that the VIN was not included in a recall, and an extended warranty had expired. Additionally, the contact stated that front passenger-??s side door failed to latch securely closed, and the door ajar warning light remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
The contact owns a 2013 Ford Edge. The contact stated that while driving 35 MPH and coming to a stop light, the brake pedal was depressed, and the brakes were inoperable. The contact stated that he was able to safely drive the vehicle to the residence. The vehicle was taken to the dealer where it was diagnosed with hydraulic control unit failure. The contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 127,526.
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard with an abnormal whining sound coming from the brake pedal without warning. The vehicle was taken to an independent mechanic and was diagnosed with a defective brake booster. Upon investigation, the mechanic discovered Technical Service Bulletin: 13N02 (Brake Booster) which he linked to the failure. The manufacturer was notified of the bulletin but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 143,000.
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle made an abnormal sound. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, who informed the contact that the brake booster needed to be replaced. The contact related the failure to Technical Service Bulletin: 13N02 (Brake Booster). The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA Hotline. The failure mileage was approximately 113,600.
The contact owns a 2013 Ford Edge. The contact stated while driving 30-35 MPH and depressing the brake pedal, the brake pedal was hissing. The contact stated that she applied more pressure to the brake pedal to stop the vehicle. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 114,650. The contact stated the brake booster has failed and is now having the engine to stall.
The contact owns a 2013 Ford Edge. The contact stated that while stopped at a traffic light, there was an abnormal hissing sound coming from the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact released the brake pedal, and the power brake functionality would return. The contact stated that the brake failure had become a recurring failure. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to Manufacturer Customer Satisfaction Program: 13N02 - Extended Warranty Brake Booster (Service Brakes, Hydraulic). The contact stated that the vehicle was no longer under warranty coverage. The manufacturer had been informed of the failure. The failure mileage was approximately 75,000.
The contact owns a 2013 Ford Edge. The contact stated while driving 30-40 MPH and making a turn, the brake pedal was depressed and went down to the floorboard, and the vehicle hesitated to respond. The contact stated that the failure recurred while driving. There was no warning light illuminated. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under Ford Service Campaign Number: 13N02 because the campaign had expired. The failure mileage was approximately 86,000.
The contact owns a 2013 Ford Edge. The contact stated that while approaching a red traffic light, the brake pedal was depressed and went to the floorboard. The vehicle failed to come to an immediate stop and instead coasted at a low speed. The contact turned off the vehicle and the vehicle come to a complete stop. The vehicle was taken to a certified mechanic who replaced the rotors and brake pads. The contact stated that after the repairs the brakes started to lock-up. The service stabili-trac, stability failure, and other warning lights were illuminated. The vehicle was returned to the certified mechanic who replaced the brake booster and brake master cylinder. The failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,582.
The contact-??s daughter owns a 2013 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, his daughter had to apply added pressure to the brake pedal to coast the vehicle to a stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the vacuum pump and brake booster had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in Customer Satisfaction Program Number: 13N02. The failure mileage was approximately 48,000.
The contact-??s husband owns a 2013 Ford Edge. The contact stated while her son was driving 60 MPH, the brake pedal was depressed, but failed to respond and went down to the floorboard, almost causing a crash. There was no warning light illuminated. The contact -??s son engaged the electronic parking brake and began to veer to the side of the road; however, the vehicle spun and stopped on the side of the road. The vehicle was towed to the residence. The vehicle was then towed to several independent mechanics, where the vehicle was diagnosed that the brake booster had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 13N02 because the vehicle was 4,000 miles over the Extended Warranty coverage mileage. The vehicle was not repaired. The failure mileage was approximately 149,000.
The contact called on behalf of a customer who owns a 2013 Ford Edge. The contact stated that the vehicle was taken to an independent mechanic who noticed that there was an abnormal hissing noise detected when the brake pedal was depressed. While driving, the vehicle was hesitating. The check engine warning light was illuminated. The mechanic informed the consumer that the brake booster needed to be replaced. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 105,607.
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 40 MPH and slowing for a traffic signal, she heard a hissing sound coming under the driver's side floorboard nearby the steering column. The contact stated that she continued to depress the brake pedal to stop the vehicle; however, the brake pedal went down to the floorboard with an abnormal squealing sound. Additionally, the contact stated that the engine stalled. The contact stated that the low oil pressure warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,500.
The contact owns a 2013 Ford Edge. The contact stated that while operating the vehicle, the braking system malfunctioned causing the brake pedal to become soft, hard, or extend to the floorboard while depressed, causing the braking distance to become extended. The vehicle was taken to the local mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The contact was informed that the Extended Warranty coverage related to the failure had expired. The failure mileage was 94,000.
A D V E R T I S E M E N T S
- Banning, CA, USA