This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While brakes were depressed, hissing occurred for about 7-10 days. Then, while traveling in stop and go traffic, the brake pedal became stiff, and could barely stop the vehicle. This happens on a daily basis now, including not being able to stop in a drive through, and passing the window.
The problem started as just sounding like air pressure was releasing from the break peddle. Before I could get it into the Ford dealership the breaks started locking up in the break peddle to where I couldn't stop safely and feel comfortable transporting my self or my 11 year old daughter. I also in the same two days was at a stop light and the break under my foot slowly pushed up at a red light 30 seconds or so, and then locked and my car turned off while it was in gear. This, all apart of the recall, I'm being told is my problem not theirs, because my car was "born" or made only 5 months after they thought they fixed the problem with th new cars being manufactured. I am going to fight back and investigate this to the bitter end. I want a safe car. It has 74,000. Miles on it, a break issue is a huge issue. That's the difference in life and death.
I began to notice a whistling sound when I step on my brakes after starting but before moving. In addition the brakes felt spongy when stopping. I googled the symptoms and came up with Ford service bulletin 13N02 concerning tears in the brake booster membrane. The dealer indicated my vehicle was not part of the campaign even though it is a 2013 Edge. I would like to see this service campaign extended as the there appears to be affected Edges outside the current VIN # that are having the same issue as those covered under 13N02
The contact owns a 2013 Ford Edge. While driving approximately 35 mph, the contact depressed the brake pedal and the vehicle failed to stop. The contact had to apply excessive force to the brake pedal in order for the vehicle to stop. There were no warning indicators illuminated. The failure recurred numerous times. In addition, the contact had to use the automatic gear shifter in order to downshift. The vehicle was taken to ken grody Ford (6211 beach blvd, buena park ca 90621, (714) 521-3110) and stated that the VIN was not included in a recall. The vehicle was not diagnosed or repaired due to the diagnostic and repair fees. The manufacturer was called and informed the contact that the issue would be escalated to ken grody Ford. No further assistance was offered. The approximate failure mileage was 57,700.
13N02 has already been issued for this same issue on my same make and model vehicle; namely the brake booster. However, my VIN was not valid for the agreed upon 10 year extended warranty/one time labor & material repair program. Our vehicle has experienced a brake booster failure at 32288 miles. Premature failure and what my family considers a safety risk. Soft pedal results when pumping the brakes on just the second push downward.
- Keller, TX, USA
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Load hissing sound while pressing the brake pedal and feels spongy. While driving, especially when trying to come to a full stop, the pedal must be forcibly slammed to the floor or the vehicle will continue to travel. The dealer confirmed I have a faulty brake booster. Ford has already recalled the brake booster on 2013 Edge models manufactured until March 2013. My vehicle was manufactured in July 2013.
Brake booster failed. Ford issued a letter covering this defect earlier, but refused to repair or pay for repair. Situation was dangerous, and I had it repaired for $591.05. Please help me obtain reimbursement. Brakes would loose power.
I was slowly turning right into a gas station when my vehicle died. The steering froze and nothing worked. Thankfully I was able to coast into the gas station where I put the car in park, turned it off, and then back on. It started fine. If I had been on the highway, I would be dead!!!! this is incredibly dangerous!!!!
The brakes have failed on me 3 times now, the dealership claims the brake booster was bad and replaced it the first time, the second time claims it was a bad piston inside the break booster. The brakes failed once when a car pulled out in front of me and I had to slam on the brakes, the second time was driving normally and the third today after the front tires lost traction in wet grass. This makes it to were you have to push the peddle all the way to the floor and hope the car comes to a stop.the check engine light comes on every time you accelerate to hard (like entering an interstate) then will go away after a few days. The code that pops up for it is turbo/super charger under boost. This makes the car really sluggish and hard to get up to speed.
7/9/17 brake pedal on my 2013 Ford Edge went to the floor while making a sudden stop almost rear ending the vehicle in front of me. Brake pedal made a sound like a balloon deflating as it went to the floor. Even in park the brake pedal would travel to the floor making the sound of a deflating balloon. Took the car to the shop and was diagnosed as a brake booster failure costing me $630. Mileage is 46,000
Brake booster failed at 65,375 miles. Ford has issued an extended warranty on brake boosters, including 2013 models, however I was told my car was manufactured a couple of months after the manufacture dates of cars included in the warranty - so there was no warranty coverage for this $891.82 repair. The brake response on my car would intermittently become very stiff (hard to depress the brake pedal) and difficult to brake. This occurred in various places - including stopping at a stop sign before turning onto a very busy street, and at intersections. A little hissing noise could be heard while braking, as well. This unpredictable resistance to braking efforts created a dangerous driving condition. I have read many accounts of other drivers whose brakes also depressed completely, without satisfactory braking, due to this defective brake booster. I was told that the booster installed on my car was not defective, but I am convinced it was, as well as the others that have been replaced by the extended warranty. I feel strongly that this should be a Ford recall issue, rather than being addressed as a warranty item, due to the danger of operating a vehicle with a defective braking system (due to faulty brake booster design), and I believe my car was built with a faulty brake booster. I was told my car was built with a Ford motorcraft brake booster (motorcraft part #2005(brb-47, Ford part #ba1Z2005A). The replacement booster installed to replace the failed booster was the same number.
The brake booster failed at around 40,000 miles. While driving slowly with pressure applied to the brake the car slows but then when I apply additional pressure to stop the brake is hard and rolls to a stop instead of stopping where it should. If I am parking it will almost roll into the car parked in front. Dealership said the booster is gone.
Built online November 2012 and delivered to searcy ar April 22, 2013 now with mileage 120,000 brakes hissing told it is power brake booster which was recalled but ended on March 2013 but my vehicle was built by then and being delivered so why not be part of the recall"?" please see your records on this. Being repaired mcclung Ford mountain view ar wanting payment from me.
Brake booster failure similar to same model year vehicles which have an extended warranty for this problem. This vehicles VIN is not covered by the extended warranty even though it has the identical problem.
All four rotors failed before the brake pads failed. The dealer says this is normal wear and tear. However the vehicle has been lightly used. It seems the brake rotors are made of defective materials subject to abnormal corrosion. Ford customer service refused to cover the parts under warranty. This is a safety issue that I will have to resolve and pay for.
The contact owns a 2013 Ford Edge. While driving approximately 65 mph, the brakes failed when the brake pedal was depressed. The contact had to apply excessive force to the brake pedal in order for the vehicle to slow down. The check engine indicator illuminated. The vehicle was taken to an independent mechanic, alan car care, who diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer stated that the VIN was not included in the recall. The approximate failure mileage was 54,000.
The contact owns a 2013 Ford Edge. While attempting to apply the brakes, the contact had to place extra pressure on the brake pedal in order for the vehicle to begin to stop. The brakes also made a hissing type noise. The contact took the vehicle to a certified mechanic who stated that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls regarding the failure. The VIN was unknown. The approximate failure mileage was 69,000.
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- Lake Worth, FL, USA