This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife was operating her vehicle and nearly had an accident on 6/17/18 being. One by she took it to midis muffler and brake to investigate the problem. They performed a check and advised it was the brake booster and there was a recall, extended warranty through the Ford, we immediately contacted apple Ford in lynchburg va, they didn't express and concern and we're hesitant to do anything because we didn't buy the vehicle thru their dealership, after going back and forth and getting no where we hung up. We then contacted berglund bedford, va we bought the vehicle there and they also serviced it for 5 years, we again. Got extremely poor customer service, th they wanted to charge us to diagnose the problem, which was done for free at the other shop, they expressed no concern, gave us a service date one and a half weeks out. We spoke with the manager name brian whom also didn't care and said we drive it at our risk. A main issue all the years they services it the problem was known and they did nothing, we even had the brakes checked and serviced in Oct 2017. They chose to let an extremely dangerous situation occur.
I have a 2013 Ford Edge, brakes go to floor but not all the time. 1 St time I had booster done under recall Dec 2016 mileage 59080, 2 nd Oct 2017 brakes did it again mileage 66982, put another booster in under recall. Dec 2017 mileage 68078 happen again, this time the dealer check out the hold brake system (the slide, calibers etc.) everything ok. June 2018 happen again mileage 71926. I did have an auto repairman try and it went to the floor on him as well. I spoke with Ford about it Ford gave me a case # cas- 15014600 said I needed a dealer to check it again. I went to prime Ford in auburn MA (the same as the other 3 times), they checked it and could not find and thing wrong, they asked me to leave it for a couple of days which I did and they still could not find a problem. I know it is not the master brake cylinder because when they changed the booster they would have notice leakage. Prime has gone over the whole brake system made sure everything works ok. My problem is you don't know when this will happen, I looked on car problem site and saw where the Ford Edge has had over 300 brake problems and some of the those had the same problem. But what happens now if you need to stop real quick and it happens? car was moving around 30 - 35M/H when you go to stop.
Brake booster failure at 88000 miles. Abrubt onset of hard brake pedal with slow braking response. Very hard pressure application would eventually stop car. Apparent recall on same part but Ford is not covering repair cost.
My vehicle has the exact same problem with extended warranty for Ford bulletin 13N02 and Ford wont cover cost of repair. Bulletin states year 2013 and vehicles built at Oakville plant in Canada. I feel my safety repair should be covered, yet I had to pay $480 out of pocket. Ford has not been able to tell me why it not being covered
Backed out of driveway and had to pump/floor brakes to get stopped! on main street in front of a school! new brakes had been put on a couple months prior. Had them checked by mechanic that put them on.
- Eddyville, KY, USA
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The power brake booster has failed at 69000 miles. This failure is consistent with failures Ford has fixed on the Ford Edge manufactured prior to March 28, 2013. My car was manufactured in may of 2013. I do not feel that Ford resolved the issue with the brake booster failure. This creates a dangerous driving condition with the large amount of pressure required to stop the car. In several cases, I was unable to stop the care safely. Ford issued a service notification for the vehicles manufactures prior to March 28, 2013, - 13N02. I feel that the issue was not addressed and continues past that date.
When coming to a stop light my breaks became spongy and hissing when pressed and is hard to push down as if I had no breaks at all and air was coming out of them. I was not prepared for this. I had my kids in the car but luckily I was going the speed limit and was away from any other cars. My kids were in the car with me so it added a little anxiety for me. This happens now all the time. I called the Ford dealership they said it sounded like the break booster they asked for my VIN since the 2013's have been recalled. He checked it and said yes yours was recalled so we made the appointment. I dropped it off then an hour later they called me back and said I am sorry but they have not recalled the Ford Edge with my VIN as of yet just the vins before mine and I would have to pay to have it fixed and to come pick it up which I did since that didn't seem ok to me? how does that happen its the same problem. This is unsafe and definitely a big problem the Ford dealerships are seeing. The Ford manufacture knows of this issue so I am not sure why they are not taking ownership and fixing all the cars.
A loud grinding noise when I brake. Sounds like it's coming from the rear of the vehicle. It it intermittent so when I took it to the dealer they could not replicate the noise.
The contact owns a 2013 Ford Edge. While traveling at high speeds, the brakes seized and the vehicle made an abnormal sound when accelerating. The failure occurred without warning. In addition, the door ajar warning indicator illuminated even when all the doors were closed. The manufacturer was notified of the failures. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 62,000.
The contact owns a 2013 Ford Edge. While driving approximately 40 mph, the brake booster power seized and the driver was unable to stop the vehicle immediately. The contact took the vehicle to denton Ford (located at 1207 double hills rd, denton, md 21629, 877-861-7041) where it was diagnosed that the brake booster needed to be replaced. The technician stated that the brake booster was out of warranty. The manufacturer was made aware of the failure and stated that nothing could be done. The vehicle was not repaired. The failure mileage was approximately 125,000.
While putting on the brakes and turning, the brake pedal went all the way down and stayed like this for quite some time. It still brakes but it pulls to the right when done so. It is very annoying, but it is a safety hazard. I heard there was a recall on this action but when I took it to the dealer they said it was not covered. This is definitely a factory defect and I would hate to get in a court action with Ford if anything happens. This mystery happened twice so far.
The contact owns a 2013 Ford Edge. While depressing the brake pedal, an airy hissing noise was present and the brake pedal extended to the floorboard. On one occasion, the engine stalled and a message displayed, indicating that not enough air had entered the engine. The failure was not diagnosed or repaired. An unknown dealer was notified and did not assist. The manufacturer was not notified. The failure mileage was 59,600. The consumer stated the vehicle was repaired.
Driving in the city, pressed on the brakes to stop at a light but the pedal was soft, had to push pedal all of the way to the floor in order to stop. Very scary, fortunately I was near my home, pedal remains very soft.
Brake booster failure. Hard to stop, hissing noise, hard to back up, at idle when at stop light car cuts off, if at stop sign for too long with foot on breaks car shakes then cuts off, can't make sudden brake or car jerk and then is hard to stop, air pressure noise when applying breaks. When driving at speed while turning and trying to break to slow down, car won't slow down. Break peddle extremely hard when breaking.
When I go to put my car I park and take my foot off the break the car will roll forward several feet or if I am on a hill it will roll backward several feet. When I am driving on the highway the car will just stop accelerating at 80mph. On several occasions I was trying to get around a truck and the car just stopped accelerating almost causing an accident.
The breaks go out they get spongy or no power this issues starts and stops I never know when its going to happen this has been going on for 3 months now also the car smell like eggs from time to time
Began to experience power brake booster failure. Heard a hissing noise when brakes were applied. Found a 'extended warranty' for the power brake booster. My vehicle falls 2 months past the cut off. I feel that this is a major manufacturer defect that should include all vehicles.
Difficult to stop. Pressing on the brake pedal I hear a hissing noise like an air leak and a high pitched sound. After coming to a stop the vehicle still wants to move forward. Must press on the brake pedal real hard to get it to stop. Have come close to being in an accident and currently unable to drive the vehicle. Had mechanic check vehicle and they explained the brake booster is not working and should be replaced.
Noted a hissing sound when depressing brake petal, then a sponge petal with little effect on braking and finally the loss of any brake booster or power brake effect while braking. Dealer said some vehicles had extended warranty for this problem, but others, like mine, magically did not!
A D V E R T I S E M E N T S
- Goode, VA, USA