This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When you push the brake pedal, you think you aren't going to stop, then it suddenly catches and throws on the brake, making a sudden stop. I went to Ford dealer and they say it's not covered by Ford even though many 2013 Edges are having the problem and are covered for brake booster failure. No reason for why some are covered and ours isn't. dealer wants $450, but doesn't have brake booster parts. I am afraid to drive this car now. Called Ford customer care and they issued an extended warranty coverage #13N02 for the brake booster problems in 2013 Ford Edge & Lincoln mkx. Our VIN number, however, is not covered. Ford customer service doesn't know why ours isn't covered, but still not willing to do anything for us. We have 55,000 miles, so our regular warranty has expired.
The contact owns a 2013 Ford Edge. While the contact's wife was driving 20 mph, the brake pedal was depressed, but failed to operate as intended. Autonation Ford margate (located at 5401 w copans rd, margate, fl 33063, (954) 644-4976) was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 52,000. The VIN was not available.
Power brake booster failed. I was moving and tried to stop and had a difficult time stopping. Break peddle could not be pushed. Ford is aware of the issue (see Ford service bulletin 13N02). Although my vehicle is the same it does not fit under the service bulletin. This is a very dangerous cituation. It almost made me pull into on coming traffic. I was stopping at a stop sign before pulling on to a state road where traffic was going 55 mph. Tri- state Ford in amarillo Texas confirmed the booster was bad just like described in the service bulletin 13N02. I am paying almost $600 to fix something F has acknowledged is a problem after I almost had a wreck. Why did I not get a letter to tell me of the possible problem. Why did I almost have to have a wreck to discover what Ford has known for years?
Brake booster. Brakes began to make a hissing sound when pressed, and became very difficult to push down when needing to brake. I took my vehicle to the Ford dealership and was told the brake booster was faulty and there was a hole in the diaphragm. Cost to me would be $1000 and was told not covered under warranty. After researching this issue, there was a Ford recall issued for this problem on 2010-2013 Ford Edges, but only for vehicles manufactured during a certain time period. After reading, there are hundreds of other Ford Edge owners with the same problem and have been told there vehicle is not covered under this particular recall and the cost would be out of pocket for them as well. Ford is taking no responsibility for the brake issue on a part they already know is faulty.
First my engine light was flashing when accelerating onto freeway, then eventually stayed solid. Code came back as air sensors. I replaced O sensors up and down lean bank 2S, and the brake booster went out on me completely, followed by car stalling everytime brake was applied for longer then 15 seconds on and off. Long story short paid 2,000 on repairs. Then all the sudden engine lights back on followed by low tone rumble and power loss when accelerating to fast. I already replaced spark plugs and coil packs all 6, air filter and had 3 oil changes. Sad part just purchased the car 7 months ago. Havoc module to change ac to heat also went out on both sides but I disconnected an reconnected box on both sides to fix myself.don't know if it makes a difference on air pressure needed for engine.
- Saint Paul, MN, USA
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The brake booster failed inspection for total parts and labor cost of $672. Some 2013 Ford Edges were recalled for this but not mine. I called Ford Motor Company to inquire but once I stated my question, representative hung up. I tried calling back but no one picked up. I want to know why my specific Edge was not included when it obviously should have been.
When applying the brakes, the pedal feels spongey and the car feels as if it is not going to stop. In order to make it stop, you have to apply more pressure on the brakes than normal. I first noticed it while I was backing out of a parking space, but it also occurs any time you have to come to a complete stop. We took it in to a repair shop and was told that the power boost was bad and that this is a known issue with the Edge. We then took it in to a Ford dealership and confirmed that it was the power boost problem and the master cylinder might also be affected. While searching online, we found that it is indeed a known problem with 2010-2013 Ford Edge. Our complaint is that if this is an issue with these cars, why isn't there a recall? this is a dangerous problem. We also found that Ford will cover the repairs for this problem only if you have an extended warranty. Unfortunately, we do not have one and therefore must pay the entire cost for a defect that is known to occur with these cars. My 2013 Edge has only about 50,000 miles and I feel that Ford should be recalling and fixing this dangerous flaw. The consumer should not have to pay for Ford's manufacturing defect. Coverage should be extended to all Ford Edge owners whose cars have this manufacturing defect regardless.
The contact owns a 2013 Ford Edge. While driving 55 mph, the brakes malfunctioned when the brake pedal was depressed and the vehicle failed to immediately stop. The dealer (don davis Ford Lincoln, 633 N watson rd, arlington, tx 76011, (877) 417-2317) diagnosed that the brake booster was faulty, but declined to repair the vehicle under an extended warranty. The manufacturer informed the contact that the VIN was not included in the extended warranty program because the vehicle was manufactured after March of 2013. The failure mileage was 101,000.
Each time I pressed the brake pedal to stop my 2013 Ford Edge on city streets and on interstates, the brake made a hissing sound and was difficult to push to stop my vehicle. I noticed the problem June 21 2018 shortly before going out of town. Upon returning, I made an appointment at a local Ford dealership for July 12. The service department employee told me that the brake booster had to be replaced. My vehicle's computer system showed that my brakes were okay, so this major repair of $732 surprised me. After researching the Ford customer satisfaction program 13no2, I discovered my vehicle wasn't included in this extended warranty for brake boosters. The Edge manufacturing cut off date was March 28, 2013 and my Edge was manufactured May 2, 2013. I contacted the Ford customer service department to express concern that my Edge exhibited the same braking problems as those that were covered in the extended warranty program.I was assigned a case number and was told my case was escalated to the service manager who would review it. My receipt from the dealership states that the brake booster was faulty and I called Ford's customer service department when the repair was complete. I was told that Ford would not assist me financially with all or part of the cost to replace the brake booster. Because of my research, I know I am not the only 2013 Ford Edge owner whose faulty brake booster has had to be replaced at the owners' expense. The brake booster failure is a safety hazard for the vehicle driver as well as others on the roads. I have included a scan of my repair receipt and a scan of the chat I had with the Ford customer service representative.
Recall #13N02 driving down the road and the brake booster completely failed; had to practically stand on the brake pedal to stop. Found this recall, and it appeared to cover my year, but was told by Ford that my VIN was not included. Spent about $400 out of pocket to replace.
While driving home (15 minute drive) on both the city streets and highway whenever I pressed on the brakes it would make a hissing sound, the brakes would feel spongy, and the car would feel like its not slowing down or going to stop. When I was coming to a stop at a red light the brakes once again made the hissing sound, felt spongy, and the vehicle felt like it was not going to stop. I had to press down on the brakes hard and the vehicle slowly came to a stop almost rear ending the car in front of me. While sitting at the red light with my foot on the brakes the hissing sound gradually became louder then all of a sudden my engine stalled and shut off.the light turned green and multiple cars were behind me honking at me. It took a couple attempts of putting the car in park, turning the key and taking the key out of the ignition before the car started again. The brakes continued to be like this all the way home. When I pulled into the garage to park, the brakes did the same thing. It made a hissing sound, felt spongy, felt like it wasn't going to stop, and I had to press hard for it to slowly come to a stop almost hitting the garage in front of me.
My 2013 Ford Edge starting making a high pitch whistling/squeaking noise when I pushing down on my brake pedal while the car was parked. I noticed it started getting harder to push the break pedal down while driving and took it to a mechanic to check the brakes. They told me it was the power break booster having the problem, and that there had actually been a recall on this by Ford (for my make/model/year) and that a dealership should fix it. I called a dealership and gave them my VIN number. They shared, while this was a major problem for many Ford Edges, my specific car was not a part of the recall. After looking into it, I found there were many others having the same issue with a 2013 Ford Edge and that their VIN was not included in the recall. If a hundred people are reporting this issue with their car (same make, model & year) it leads me to believe there were more cars that should have been included in the recall. Unfortunately, Ford has been extremely unhelpful. I called the customer service line and when asking to speak with a supervisor to continue the conversation I was told there was no supervisor...which is clearly untrue. I was very disappointed with Ford's response & the lack of responsibility being taken when this clearly impacts more cars. Now, I'm stuck paying the bill which is about $600. I decided to submit this complaint in the hopes that enough people come forward for an investigation to be launched concerning the issue.
The contact owns a 2013 Ford Edge. While driving various speeds and depressing the brake pedal to slow down or stop the vehicle, a hissing noise was heard. The contact also stated that the brake pedal became very difficult to depress and required extra force to stop the vehicle. The failure was not diagnosed or repaired. The manufacturer and local dealer (town and country Ford of nashville, 101 anderson lane, madison, tn) were both notified of the failure. The failure mileage was 83,000.
Brakes difficult to operate, heard hissing sound. Ford dealer said it was bad brake power booster. Ford has extended warranty for same year and model but not if built after March 2013. I contacted Ford but they will not cover the cost, it appears many others have same issue, its not logical they would not cover replacement for same year model and same part failure. With extended warranty they give to some it says 10 years or 150,000 miles so they know the part should not fail at 71,000 miles for such a critical safety part.
Without warning brake peddle went straight to floor when depressed to slow down. Car had to be bumped along curb to slow to a stop. Called tow truck took to Ford dealership. Service tech claimed the problem was in a module controlled by the PCM. This needed to be reprogramed? this should never happen. I have no guarantee it wont happen again.
The break booster was just on recall last year and was fixed by the Ford dealership. It is now messed up again and is no longer under recall. The paint on the bumper of my 2013 Ford Edge that is always carport kept is peeling.
The brake booster has failed on my vehicle. I contacted Ford. They advised me they are aware of the problem on this make and model, but my vehicle isn't covered. I need to know why Ford refuses to repair the brakes on my vehicle when they know there is problem. Ford issued a customer satisfaction program to cover certain vehicles. But refuse to cover other vehicles of the same make and model with the exact same defect. The brake booster has failed on my vehicle, making unsafe to drive. Ford will not cover the repair. The vehicle has 48.000 miles on it.
Takata recall my 2013 Ford Edge has been experiencing issues with the door. It constantly tells me my door is open when it is in fact closed. The lights stay on and if I try to drive the car it gives me a warning saying shift to park and that the door is open. It's been happening continusly and sometimes the door won't lock at all. It normally happens when I'm in park but as of recently it's happened as im droving. I'm also having issues with my brakes hitting the floor and my car excellerating instead of slowing down when the brakes are pressed...this normally happens on a freeway when I'm driving at high speeds.
The contact owns a 2013 Ford Edge. While operating the vehicle, the brake pedal became difficult to depress. When the brake pedal was depressed, an abnormal sound was heard. The failure occurred without warning. The vehicle was taken to an independent mechanic and the brakes were replaced; however, the failure recurred. The vehicle was returned to the mechanic where it was diagnosed that the brake booster was defective and needed to be replaced. The dealer was not contacted. The manufacturer was contacted, but did not assist because the VIN was not included in a recall. The failure mileage was 65,000.
Brake booster failure. 2013 Ford Edge sport. I hear a hissing coming from my brake pedal when it is depressed. Also the pedal is either hard to depress and/or will fade to the floor. When I noticed the failure I was traveling in city traffic. I nearly rear ended a vehicle, trying to get my vehicle to stop. I saw there was a customer service program # 13N02 for 2010-2013 Ford Edge's. for some reason mine was not included, but has failed the exact same way. I am responsible for the cost of the repair.
A D V E R T I S E M E N T S
- Summerdale, AL, USA