This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have experienced several occasions where I have either had to 1) press the brakes very hard to the floor to stop, sometimes still rolling or 2) occasionally felt very stiff brakes that will not stop the car when pressing on the brake. The car would continue to roll. I had to pull to the side so I would not impact the car in front of me. This has happened several times on highway 23. There was a recall for a brake booster issue, but Ford claims my car was made the month after the recall ended. This issue has been happening for years, and getting worse recently. We had to schedule the repair because the car was unsafe to drive. The brakes were in good condition otherwise - no other issues.
On going issue with brake booster failure, just had the 2nd brake booster replaced for a hard brake pedal due to diaphram failure in the booster, it was replaced at a local Ford dealership on day of 3/2/2018 milage on vehicle was 42785 (this booster was replaced under an extended part warranty defect) 3rd new booster installed 3/21/2021 milage on vehicle was74757 Ford customers service was unresponsive to problem
I have a hissing noise when pressing the brake and a softer feeling when pushing the brake. This happens when I come to a complete stop or when I'm idling. My vehicle was built in the plant that had a customer satisfaction program offer an extended warranty to fix this issue, but my date is 6 months off of their window and they won't cover it.
Spongy soft brake pedal due to faulty ABS brake manifold valve, (as diagnosis from repair shop) while braking to make a left hand turn started the problem of spongy, diminished braking capacity, applying brakes would result in a soft fading pedal problem occured while car in motion making left hand turn from highway to road normal braking condition
The ABS went out. Brakes went all the way to the floor. On a separate occasion, a brake line gave out and was leaking' that needed to be fully replaced' power brake booster and master cylinder needed to be replaced' this all happened within 4-5 months. The wrench idiot light came on and there was lose of power. It has come on multiple times but then goes away and then the car is fine.
- Charleston, SC, USA
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Failure of the brake booster. This allows the brake pedal to go almost to the floor, requiring a longer stopping distance and more pressure on the brake pedal. My wife told me about this occasional beginning about 1.5 years ago but I was unable to duplicate it. This past Wednesday February 17, 2021, while I was driving the car at various speeds, it failed completely. In 2014 Ford issued csp 13N02 to correct this problem on 2010-2013 Ford Edge vehicles. This was not a recall, but it should be. My wife never received notification from Ford or the selling dealership about this. We made an appointment for today, February 21, 2021, at the selling dealership. When we dropped it off I informed them of the problem, as well as csp 13N02. Since her vehicle had just over the 150,000 mile limit for the csp they refused to perform the work under the terms of that csp. That csp has a parts cost of $200 and allows 2 hours labor. They have quoted her $700+. the car has been left there for repair since we have no other choice. There should be a recall initiated for this dangerous situation.
1/19/2021 had accident on I85 highway charlotte nc. When I brake at 50 miles for trying avoid accident car didn't stop as soon as. But I hit my head first before the airbag deployed.. my forehead is black and blue still after a week of the accident
Issue with brakes at only 66,000 miles, havingto pump the brakes, car still rolling when pedal is to the floor, hissing sound when stopped. Happened over a few weeks time. Took to Ford dealer, diagnosed brake booster and needs replacement. Researched and found customer satisfaction program 13no2 letter https://Ford.oemdtc.com/2280/13N02-extended-warranty-coverage-on-brake-booster-2010-2013-Ford-Edge-Lincoln-mkx dating back to 2014 regarding this same issue but was told by my dealership service dept that my vehicle was built 3 months after the effected vehicle cut off of March 3 2013. This is so suspect. I cant drive my car. My brakes dont work. I took it to Firestone and the techician told me that its not safe to drive. I will never purchase another Ford vehicle again. Once this is fixed I will trade it in for a Chevrolet. Note that the dealer can look up your vehicle info in their system called oasist,
Brakes not working properly. Had brakes repaired. Attached invoices for over $2000. Brakes still overheating, smells like the car will catch fire, engine lights come on, too hot to even switch in gear, car not drivable now. Now I'm told it is a problem with Ford parts abc control 2C219 and abc hydraulic 2C215. I'm also told the part is on backorder and is not available.
12/18/2020, I drove 2013 Ford Edge to a restaurant in town. No problems. 12/19/2020, left house, drove one mile, turned onto public road, hit brakes and they went straight to the floor. No braking at all. Brake fluid very low. Had been fine the week before. Managed to get car back home. Had towed to dealer who said recalls for that went out in September but I did not receive one.
The contact owns a 2013 Ford Edge. The contact stated that while attempting to stop the vehicle by depressing the brake pedal, the brake pedal extended to the floor, extending the braking distance. The vehicle was taken to an independent mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer Ford square of mt. Vernon located at 1501 broadway St, mt vernon, il 62864 and the manufacturer were notified of the failure but, no assistance was offered. The failure mileage was 80,000.
Ford Edge 2013 every couple of months you will find the brake reach to the floor suddenly. I visited the Agency some times they saying master cilinder and some times hydraulic control unit and both are very expensive because most of this cars model always change it. You have to put in your mind every time you will use the brakes that you will not fid the brakes pedal.
The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 5 mph pulling into parking space when they attempted to press the brakes, however, the brake pedal floored causing the vehicle to skip the curb. There were no air bags, no damage to the vehicle.. the vehicle was not towed. There were no injuries. The contact had continued to operate the vehicle as normal however the failure would occur intermittently at various speeds. The contact took the vehicle to a certified mechanic who replaced the brakes and informed them of a sb regarding the brake booster. The contact spoke with archie cochrane motors Inc. (2133 king ave w, billings, mt 59102;(406) 656-1100) who replaced the brake booster and the hose. The dealer stated the issue was not resolved. The dealer informed them that the hydraulic control unit needed to be replaced however it would take approximately a month due to backorder. The vehicle had not been repaired. The manufacturer was made aware and opened a case regarding the matter. The approximate failure mileage was 118,000.
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds, the brakes failed to operate without warning. The contact initially had the brake master cylinder replaced by her husband however, the failure recurred. The second time, the contact had the vehicle taken to an independent mechanic who diagnosed the vehicle with a defective ABS module. The mechanic then spoke with fowler Ford (3400 S sheridan rd, tulsa, ok 74145) where he was informed that he would be placed on a waiting list to receive parts for the repair. The vehicle remained with the independent mechanic. The manufacturer was not notified of the failure. The vehicle had was not repaired. The failure mileage was approximately 77,000.
I live on a rural highway, upon approaching my house, traveling around 55 mph, when I applied my brakes, the ABS system activated, the pedal went to the floor, almost didn't stop and almost took my mailbox out, fortunately I was home. The next day, the brake pedal now goes to the floor with little braking power. I work for an independent repair facility and have determined the problem is with the hcu. 2 other vehicles came to our shop with the same problem within the last couple months. I have contacted Ford and have been informed there are recalls/campaigns for this problem. This is definitely a safety issue with the sudden loss of brakes. Ford Motor Co. Should take responsibility for this common problem!
Vehicle is extremely shaky and hard to handle. Also sometimes the advanced traction control warning light comes on in the anti-lock brakes engage while breaking normal lee
The contact owns a 2013 Ford Edge. The contact stated that while reversing out of the driveway, the brake pedal became difficult to depress. The contact mentioned that while approaching a stop sign, the brake pedal was depressed however, the vehicle hesitated to stop with an abnormal sound being heard. An unknown warning light was illuminated. The vehicle was taken to malloy Ford of winchester (1911 valley ave, winchester, va 22601, (888) 710-7061) where it was diagnosed and it was determined that the ABS module needed to be replaced. The repair was still pending. The manufacturer was notified of the failure and referred the contact the NHTSA to file a complaint. The contact mentioned a manufacturer extended warranty coverage for 13N02 (customer satisfaction program) however, the VIN was not included in the coverage. The failure mileage was approximately 102,000.
The contact owns a 2013 Ford Edge. The contact stated that while approaching a stop sign, the brake pedal was depressed and failed to operated as designed. There was no warning light illuminated. The contact pumped the brake pedal several times however, the brake pedal went to the floor. The vehicle was taken to an independent mechanic to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was test driven by the mechanic and it was determined that the brake pedal was defective. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 132,000.
I was driving home from a day trip I had made. My brakes never gave me no problems. Into I was a hour away from home and it had started raining a little so I hit the brakes just a little bit and notice that my brakes was going all the way to the floor. I literally had to pump the brakes and be very careful until I got home. Then noticed there was not a drop of brake fluid. This is very dangerous.
A D V E R T I S E M E N T S
- Westlake Village, CA, USA