This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. low engine oil pressure light continues to come on and cause the vehicle engine to seize up. Checked oil level which was good and changed oil. While driving the vehicle on city streets it continues to seize the engine up and cause the vehicle to become stationary. It takes a few tries before the engine will turn over when I try to restart the vehicle. 2. the brake issue continues to happen daily that the brakes will fail and not allow me to use them while in stop and go traffic. It seems to do alright on the freeway or when I am at a constant speed. They make a whooshing sound and make the brakes extremely difficult to push the brake pedal down and sometimes it will not allow me to use the brakes at all. I have taken it to 2 different mechanics and I am waiting for an appointment to go to the Ford dealership and have it checked out. The low engine oil pressure light has been going on for months. It will come on and go off quite often but it is not throwing any codes so the mechanic shops can't diagnose the issue. The brake issue is fairly recent within the last 2 weeks. I have an appointment on October 27th 2020 at 8 am for the brake and engine issue.
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds, the contact had to pump the brake pedal numerous times or depress the brake pedal to the floorboard stop the vehicle. There was no warning light illuminated. The contact also stated that an abnormal sound was coming from the brake pedal while depressed. The vehicle was taken to pugmire Ford of cartersville (352 N Tennessee St, cartersville, ga 30120) where they diagnosed the vehicle with a defective brake master cylinder and brake booster. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The contact was directly transferred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was unknown.
Brake booster failure hissing leak Ford will not honor recall because of location where made. Car dies out at low RPM 104,000 miles this failure is known as customer satisfaction program 13N02
The brake pedal acts as if there is air in the line or the need to be bled. The brake pads are fairly new changed this year. The next stop starts the same then the pedal goes to the floor. The other issue is the engine oil pressure light comes on. The idle id effected by this and the engine nearly stalls.
Brakes went out on me as I was driving through beach traffic full of pedestrians and people stopping quickly for a parking space. Had to go to the floor with them to get the car to stop. This is a known (except to me... I never got a letter) problem involving the brake booster and also possibly the head control unit. I've paid $3,000 in repairs for brakes on a car with 136,000 miles on it.
- Mount Pleasant, SC, USA
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Brakes went out while in motion and pedal is like a sponge and will not engage. Brake booster was replaced under Ford customer satisfaction program in Nov 2019 now Oct 2020 same problem. Not safe to drive can not stop with in 10 feet.
While driving our 2013 Ford Edge the brake pedal all of a sudden went almost to the floor to stop the car, and made a hissing noise when the brakes were applied. This 2013 Ford Edge had a similar problem last year when my wife almost hit a wall and we had a power brake booster installed March 23, 2019. I was told by Ford it was not part of the recall that they issued based on my VIN back in March of 2019. Now in October 2020 the same issue has returned and I need another power brake booster installed. Ford says that it is not a design issue, but the car has 58,000 miles and is now having a third power brake booster since new. My wife does not trust the braking system based on this.
My husband and I have financed a 2013 Ford Edge last year 2019. The same year the break pedal goes strait to the floor. It is now September 2020 and is still having the same problem. We have replaced the break booster just last week and the problem still remain the same. Sometimes the break light message will come on in dah board and sometimes not. I called corporate in mi, and got the run around around about my vehicle. There are no recalls on this situation and they want us to buy an extended warranty on the break booster. They claim I cant take my SUV to closest Ford company to get it inspected for free. We spent hundreds of dollars on this same problem. They said keep your receipt. I did my research and the kelly blue book states reviews of the same issues, that I am having. I have children and is afraid to drive my vehicle at all times. This is a safety issue, not just for myself and the family but for other drivers on the road. Ford need to recall this issue and they don't want to acknowledge that this is a huge safety risk. I am still paying on the car currently with another year of financing to pay off the car. I am afraid that I will get into a accident and hurt myself, family and others on the road. I can not afford this problem anymore. Please help me get this resolved.
The contact owns a 2013 Ford Edge. The contact stated while driving 15 mph and depressing the brake pedal to the floor to decrease the speed, the contact heard an abnormal normal noise. The contact stated no warning light was illuminated. The contact stated the failure recurred with the low engine oil warning light illuminated. The vehicle stalled. The contact was able to restart the vehicle. The contact also stated she experienced the failure while shifting gears in reverse and drive. The vehicle was taken to colonial Ford of Plymouth located at 11 pilgrim hill rd, Plymouth, MA 02360, (508) 746-3400, where it was diagnosed with needing the brake booster to be replaced. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was approximately 128,000.
2013 Ford Edge sport currently at around 48K miles. (today date: Sept 10, 2020). While braking I noticed a hissing/air leak sound, and the brake gets harder to press at certain speeds. Didn't think much of it until I searched the internet. I read on several forums that this is a very common issue for this year and model. I also saw that there is a "customer satisfaction" program 13no2 which provides an extended warranty for the brake booster on the Edge/mkx 2010-2013. I contacted Ford via twitter and apparently my car doesn't qualify. How the does it not qualify!? this is clearly a widespread common issue for this year/model and is an extreme safety hazard!!! its my first and probably last Ford ill purchase. How can a company be so dismissive of this problem on their family vehicle. Greed, that's why. This needs to be recalled or at the very minimum the "customer satisfaction" program needs to be expanded to all Edge/mkx vehicles! recently the problem has now started to cause my vehicle to stall out when idle at stop lights/signs (another symptom of a bad brake booster). This is very unsafe! obviously I'm going to get this repaired but I shouldn't have to since Ford got cheap with their supplier of this defective part.
Vehicle had brake failure to brake booster issues. Ford states not covered under recall but having exact issue of recall. Vehicle was in motion when brakes failed, turning into a daycare center.
The contact owns a 2013 Ford Edge. The contact stated that while driving at 35 mph, the brake pedal required excessive force to stop the vehicle. The contact stated no warning light was illuminated. The contact stated she was able to drive to residence. The vehicle was taken to an independent mechanic and was informed that the brake booster and brake booster hoses needed to be replaced. The contact called local dealer lance cunningham Ford located at 4101 clinton hwy, knoxville, tn 37912, (866) 591-3943 and ted russell Ford Lincoln located at 8551 kingston pike, knoxville, tn 37919, (865) 693-7611 and were made aware of the failure. The vehicle was not diagnosed or repaired as of yet. Upon investigation, the contact associates the failure with manufacturer communication number: Asi-44141, however the VIN was not included. The manufacturer had not been informed of failure. The failure mileage was approximately 170,000.
Brake booster needs replacing brake pedal is hard when applying the brakes and you hear a hissing noise there is a recall 13N02 that doesn't have our VIN included, would like investigation to include this VIN
While driving on a city street, my brakes stopped functioning properly and the brake pedal felt spongy and made a hissing noise when I pressed down on it. Ford has issued extended warranty coverage (13N02) for this exact problem but denies it for my car, even though it is the same make/model/year that has had the issue. Many others have had the same issue and are denied the extended warranty as well. They know they have a problem but wont fix it. That is extremely dangerous
During a two hour road trip, exited the highway (65 mph) and went to apply brakes while driving straight, only to have the pedal go nearly to the floor with significant loss of braking. Over an extended stopping distance was able to get the car to slow down and get it under control. Luckily no one was in front of me. Pulled off road, rested a few minutes with car running. Cautiously returned to the road and brakes began operating normally again. Had previously happened to wife (five months earlier) while driving approx. 30 mph and brought to independent mechanic who couldn't replicate the problem and said brakes checked out fine. This is an intermittent problem just waiting for a tragedy to occur.
Our Edge passed 100K miles without any real issues. Soon after 100K, we started having issues with the brakes at low speeds (<10ph). Stepping on the brake would not immediately stop the car and we really had to push it down hard to get to a jerky stop. Over the course of 2-3 days, we started noticing it when decelerating from higher speeds. When we took it in, we were told it was the break booster and was very common for this year, make, and model. I can't speak for any more about issue, but see that it is common among the complaints here.
Upon applying brakes, there was a hissing noise. When putting vehicle into park, there is a high pitched whine. When driving, sometimes the vehicle stops normally, sometimes the brake pedal feels spongy, sometimes I had to stand on the brakes and hope it would stop. Several times, I thought it was not going to stop. I have read that this vehicle make has experienced multiple years of manufacturing with the same problem: Faulty brake booster. There have been recalls for the same vehicle make for multiple years. I contacted the Ford Motor Company's customer service on multiple days only to be told that there is no recall available for my VIN number. There is a noticeable pattern here, one that can be traced to the use of faulty brake boosters. Someone could die as a result. Please help me fix this continuing problem.
On three occasions, the brake pedal has to be pushed all the way to the floor making iit unsafe to try to stop. On July 29, 2020, this happened and the brakes had to be pushed all the way to the floor and would not go back to normal. It is now in the shop.
The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving 5 mph, excessive force was needed to depress the brake pedal. The contact stated no warning light was illuminated. The driver continued to drive to her destination. The vehicle was taken to coughlin Ford of pataskala located at 9800 worthington rd, pataskala, oh 43062, (800) 920-3914, to be diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 76,542.
On multiple occasions and various speeds, on freeway and side roads etc, the brake pedal was hard and it was difficult to stop the vehicle safely. The brake booster was diagnosed by a certified technician that is a family member. The dealer indicated there is no recall for this issue and the vehicle has 90K on the odometer,
A D V E R T I S E M E N T S
- Nampa, ID, USA