This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated. The doors were unable to be locked. The dealer diagnosed that the door locks and sensors failed. The door sensors and locks needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 37,000.
The drivers side door ajar alarm activates when the door is not open. This causes interior light to remain on for at least 10 minutes before shutoff. When the car is in motion, then comes to a stop say, at an intersection, an alarm sounds again and requests that you shift to park. I hit the ok button on the steering wheel, but the process repeats. I have sometimes been able to stop the alarms by wiggling the wiring harness at the door hinge, but this may be coincidental. This happens when the car is moving, and when still. The auto lock will also not engage during the alarm, and even when manually activating it won't engage. I never know if this is a true alarm or not. I assume always it is false. This is a dangerous assumption. Repeated door slamming or normal closing does not stop the alarm. This happens every day and has been for several months. I see the issue on car complaint sites, there should be a recall before someone falls from a moving vehicle thinking the alarm was false when it was not.
We recently heard that the Edge was being investigated because of problems with the door latch. We want to report that we have had that problem. We bought a 2013 Edge in Dec 2015. During the first week we started getting the warning message that the driver's door was open when it was actually not. It did not happen every time we drove the car, but when it did happen, the message kept repeating & there was no way to stop it. On July 26, 2016, we took it to the dealer & found out the problem was the door latch. It cost $486.57 for replacement (see invoice). When I heard about the investigation, I talked to the manager at the dealership & he said that it was 'possible' that we would be reimbursed by Ford if a recall were issued. Another Ford worker in the service department said he does not think there will be a recall because there have not been that many incidents. An ongoing investigation indicates that there must have been plenty of incidents. If this is a design flaw, Ford should be held responsible. We are living on social security and $486.57 is a substantial part of our income. We should not have to pay for Ford's mistake. We urge you to issue a recall so that we can attempt to obtain reimbursement.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar sensor warning indicator illuminated. The vehicle was serviced per a warranty, but the remedy failed to repair the vehicle. The indicator illuminated after the warranty expired a year later. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
The contact owns a 2013 Ford Edge. While the vehicle was parked, the door ajar indicator illuminated when the door was closed and the interior lighting randomly illuminated. The vehicle was taken to the dealer where it was diagnosed that the driver's door sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 30,000. The VIN was not available.
- Saint Charles, MI, USA
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The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated and prevented the doors from locking. The dome light above the passenger remained illuminated, which indicated that the doors were open. The dealer was notified and diagnosed that the door ajar switch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The approximate failure mileage was 45,000.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated while attempting to drive. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000. Updated 12/01/16 the consumer also stated the warning buzzer would not go out when the door was closed. The dealer cleaned the door switch. Updated 12/15/16.
The contact owns a 2013 Ford Edge. The contact stated that the driver side door ajar warning indicator illuminated while the door was closed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000. The VIN was not available.
The contact owns a 2013 Ford Edge. While the vehicle was parked, the door ajar warning indicator for the front driver's side door illuminated and a chime sounded even though all the doors were closed. The failure recurred on numerous occasions. The vehicle was taken to an independent mechanic who diagnosed that a sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 30,000. The VIN was unavailable.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning sensor indicator illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the issue. The VIN was unknown. The failure mileage was approximately 40,000. Updated 11/01/16
The contact owns a 2013 Ford Edge. After the vehicle was refueled, the contact discovered that fuel was leaking without warning. The vehicle was taken to a dealer where it was diagnosed that the fuel filler pipe needed to be replaced. The vehicle was repaired. In addition, when the vehicle was shut off, the instrument panel remained illuminated and caused the battery to become inoperable. The vehicle was taken to the dealer on two separate occasions where it was diagnosed that the door ajar switch needed to be cleaned and replaced. The vehicle was repaired. The contact also mentioned that the heating system failed to operate without warning. The vehicle was taken back to the dealer where it was diagnosed that the heating system needed to be reprogrammed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 29,338.
When the door is shut the door ajar light stays on, which then causes the interior light in the car to stay on. I have to open and shut the door multiple times to try and get they door ajar light to shut off so the doors can lock and I can drive.
The contact owns a 2013 Ford Edge. Immediately after starting the vehicle with all the doors closed, the door ajar warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that a switch needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the replaced switch needed to be cleaned. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 55,000.
The contact owns a 2013 Ford Edge. While the vehicle was parked, the door ajar warning light illuminated. In addition, all the doors failed to remain locked. The failure occurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
The contact owns a 2013 Ford Edge. The contact stated that the gear shifter stick was placed in the drive position and an unknown beeping sound was heard. The contact stated that the doors unlocked independently and a message on the instrument panel instructed the contact to park the vehicle immediately. The door ajar warning light for the driver side illuminated. In addition, the dome lights illuminated independently and could not be switched off. The failure recurred intermittently. The vehicle was taken to a dealer where it was diagnosed that the door ajar switch in the door handle failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
The contact owns a 2013 Ford Edge. After shutting the vehicle's door, the door ajar warning light illuminated continuously. The contact opened the door and shut it, but the warning light remained illuminated. The vehicle was taken to a dealer where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 52,000. The VIN was not provided.
The contact owns a 2013 Ford Edge. While parked, the front passenger side door sensor light illuminated and chimed in the vehicle. The failure prevented the doors from locking manually and electronically. The failure previously occurred on the front driver side door too. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure. The failure mileage was 25,000. Updated 05/10/16
The contact owns a 2013 Ford Edge. After closing the driver side door, the door ajar warning light illuminated, which indicated that the door was still open. The failure caused the interior dome light to remain illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 42,690.
The contact owns a 2013 Ford Edge. The contact stated that after closing the driver side door, the door ajar warning light illuminated indicating that the door was still open causing the dome light to remain on. The vehicle was taken to the dealer. The technician diagnosed that the door lock sensor needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 40,000.
The contact owns a 2013 Ford Edge. The contact stated that the vehicle door ajar alarm functioned independently and remained illuminated. As a result, the interior lighting remained illuminated and the vehicle door did not lock. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The VIN was invalid. The failure mileage was approximately 22,400.
A D V E R T I S E M E N T S
- Norton, MA, USA