This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated that the driver side door ajar light remained illuminated. The vehicle was taken to the dealer for diagnostic testing, which located a failure at the driver side door sensor. The vehicle was repaired. The VIN was not available. The failure mileage was 44,000.
The contact owns a 2014 Ford Edge. The contact started the vehicle and the warning indicator displayed that the front driver side door was ajar even though all four doors were closed securely. The four doors failed to lock when the failure occurred. The vehicle was taken to the dealer and repaired. The contact was uncertain of the specific part that was replaced; however, the failure recurred. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.
The contact owns a 2013 Ford Edge. When the contact entered the vehicle and closed the door, the instrument panel indicated that the driver door was not locked. The vehicle was taken to the dealer where it was diagnosed that the door sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 63,000. The VIN was not available.
The contact owns a 2013 Ford Edge. The contact stated that the rear door ajar light illuminated causing the doors not to be able to lock or unlock automatically. The interior lights also remained illuminated, causing the battery to fail prematurely. The vehicle was taken to the dealer where a failure code was located at the rear door locks. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 40,000.
Left rear door ajar warning message stays on, even when the door is closed. The interior/dome lights stay on while driving, even at night time, so it is hard to see to drive. The dome lights stay on as even after the car is parked and turned off. The doors do not lock while we are inside our vehicle. This is a huge safety issue for myself, and my growing family. For one, not being able to lock the doors to keep ourselves protected and safe inside our vehicle has me very concerned. This vehicle is suppose to be our family car that I feel safe and secure in with my spouse and children. Also, driving at night while the dome lights continue to stay on prevents me from seeing everything properly at night. I seriously fear for the safety of my family while driving this vehicle this way. This is our family car that needs this door latched replaced due to a faulty latch. Please, send out the recall. Help me protect my family and those around me from any accidents that may happen due to this faulty door latch. I hope this reaches some one who can help prevent my family from any accidents, and who will help others stay safe that have this vehicle problem. Thank you for reading my cry for help.....updated 10-27-15 the consumer stated when the door was locked. The alarm kept going off, because the system was detecting the left rear door was opened. Also, the interior lights kept coming on for a while, and eventually they went out. They would come on periodically since the system sensed the left rear door was ajar. Updated 01/15/16.
- Oak Grove, KY, USA
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The contact owns a 2013 Ford Edge. While driving at an unknown speed, the front driver side door ajar warning light illuminated erroneously indicating that the door was not secured. While the failure occurred, the interior light would remain on while driving and the door alarm chime. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 50,000. The VIN was not available.
The contact owns a 2013 Ford Edge. While the vehicle was parked, the front driver side door warning light illuminated when the driver's door was securely closed. The failure recurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 56,000.
The contact owns a 2013 Ford Edge. While driving 50 mph, the driver and front passenger side door warning lights illuminated. The contact attempted to close the doors until the warning lights stopped illuminating, but the failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 82,000.
Door ajar sensor is on when door is closed, engine on and while driving. Door light consistently stays on when driving and door is closed. Updated 09/09/15 updated 12/9/2015
The contact owns a 2013 Ford Edge. The contact stated that the driver side door did not lock and the door ajar warning light remained illuminated. The failure recurred daily. The contact had to open and close the door numerous times before it finally locked. The vehicle was taken to a dealer where it was diagnosed that the door lock needed to be replaced. The manufacturer was not notified of the issue. The VIN was unavailable. The failure mileage was unknown.
The contact owns a 2013 Ford Edge. While attempting to close the front driver side door, the door ajar and engine warning message appeared. In addition, the dome light remained illuminated. The contact had to close the front driver side door multiple times to get the message to stop displaying. The vehicle was taken to a dealer where it was diagnosed that the front driver side door sensor needed to be cleaned. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the driver side door sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 33,000.
The contact owns a 2013 Ford Edge. The contact stated that the instrument panel door warning light remained illuminated when the doors were secure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 46,000.
The contact owns a 2013 Ford Edge. While operating the vehicle, the door ajar warning message for the front and rear driver side doors would display although the doors were completely secured. The contact also indicated that after turning the vehicle off and closing the doors, the battery would become drained due to the failure. The vehicle was taken to the dealer on multiple occasions and the door switches were cleaned and/or replaced but the failure would recurred approximately 10,000 miles later. In addition the contact indicated that due to the failure the doors were unable to be locked while operating the vehicle and the interior lights would remain on. The manufacturer was not notified of the failure. The failure mileage was 50,000.
The contact owns a 2013 Ford Edge. The contact stated that the front driver side door ajar warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 52,000. Updated 6/11/15
When the driver's door is closed the door ajar sensor remains on although the door is definitely closed. The door has to be slammed shut anywhere from 3-7 times before the door ajar sensor shuts off. At times it shuts off and while driving it comes back on. If the sensor remains on the doors will not automatically lock.
The contact owns a 2013 Ford Edge. After starting the vehicle, the door ajar and shift into park warning indicators illuminated and the door chime indicator sounded after all of the doors were closed. The interior lights remained illuminated the entire time. The failure recurred on several occasions. The vehicle was taken to the dealer who diagnosed that the wiring harness and switch in the driver's door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failures. The approximate failure mileage was 44,000. Updated 5/19/15 updated 7/1/2015
Bought my car in February of 2014. (we were the 2nd owners. Not sure if previous owners experienced trouble before they traded the car in.) almost immediately we started having issues with "door ajar" lights staying on which caused the interior lights to stay on while driving down the road. It also doesn't allow the doors to lock themselves automatically when driving. We had sensors replaced by Ford on both front doors after a lot of back and forth with them last year. Now we are having trouble with a sensor on one of the back doors that's causing all the same problems as last time only this time we are also having trouble with interior lights coming on and going off on their own while the car is sitting parked. Nobody likes a dead battery. This is a serious issue that needs to be addressed. Right now this is a warranty issue for me but will eventually cost around $500 a pop to fix and more importantly it poses a safety issue for the children riding in my car if their door doesn't latch properly & I don't know it because I assume it's just the sensor acting up again. Please help get this sensor recalled. Ford has no intention of doing it.
Driver's door is shut tightly, but "driver door ajar" light keeps coming up intermittently. Also, dome lights stay on and warning sounds. Started off occasionally doing this, now is doing practically every time you go to start the engine.
A D V E R T I S E M E N T S
- Purcellville, VA, USA