CarComplaints.com Notes: Say what you will about the styling of the Ford Edge, but the bottom line is owners seem to love this vehicle. That is, of course, except in the case of it's dangerous, worrisome and unexplained issues with random engine stalling.
Our data suggests an early defect trend, as owners of the 2007-2008 models have started posting their accounts of what happens when you're driving down the road and the engine just stops. Some at high speed, some at low speed but always a random shutdown of the engine, electrical and power steering.
Time will tell if this becomes a widespread issue, but there's no drying the seriousness of the problem. With that in mind, we're flagging the Edge with our "Beware of the Clunker" rating until the situation improves.
10.0
really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
16,700 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (levittown Ford, 3195 hempstead tpke, levittown, NY 11756, (877) 842-3284) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. Additionally, a loaner vehicle would not be available until September 13, 2018. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. West-herr Ford (5025 camp rd, hamburg, NY 14075, (716) 649-5640) was contacted and confirmed that the part was not available. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer (auto saver Ford, 11125 NY rt 22, comstock NY, 12821), the contact was informed that the parts needed to repair the defect were not yet available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Edge. The contact received a recall notification for NHTSA campaign number: 17V024000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (Ford & Lincoln of smithtown, 440 jericho turnpike, smithtown, NY 11787) confirmed that parts were not available to perform the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated the orginal letter from Ford was March 2017. I made phone contact with Ford if smithtown on March 10,2017 and was told to wait for a second letter to announce that pats were available. The most recent letter from Ford was May 2018. I made phone contact with Ford of smithtown on July 11,2018 with the same results. Updated 10/18/18
Takata recall. The contact owns a 2008 Ford Edge. The contact received a recall notification for NHTSA campaign number: 17V024000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (scarsdale Ford, 887 central Park Avenue, scarsdale, NY 10583) confirmed that parts were not available to perform the recall repair. The manufacturer was notified and provided case number: 15164828. The contact had not experienced a failure. VIN tool confirms parts not available.
- Bronx, NY, USA
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Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Feduke Ford Lincoln (2200 vestal pkwy E, vestal, NY 13850, (607) 754-5533) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
I am losing money as I use my Ford Edge for uber driving and can not use the rental Ford is paying for to drive uber. So far Ford has paid close to $3000 for the rental and my car is only worth $4000. Seems they should just buy my car from me this is taking way too long and I'm about to get evicted because I can't work my extra job
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Henderson Ford (810 ridge rd, webster, NY 14580, (585) 787-1700) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall been over a year and still no parts available for the bomb in my vehicle. Ford says it is safe but there are people killed and hurt by shrapnel from bad airbags. Ford has an open bounty on 2006 Ranger pickups for this issue.
Takata recall. Recall happened Jan 2017. It's now Aug 2018 and there is no fix for this issue. It seems ridiculous and very unsafe that the only option I have is to pay for a rental car when the company has had almost 2 years to fix this problem. I called Ford about a month ago and they told me there is still no fix for the problem and won't be for a while yet.
Takata recall parts are not available jim tidwell Ford says it isn't safe to drive. They say I need long term rental. They haven't gotten me one yet. I called krouse family Ford and was told it was safe to drive until recall I told them I feared my safety and was put in hold permanently. I just bought car 6 months ago and no hello from car mart either.
The NHTSA says vehicles are being prioritized based on the likelihood of danger. Factors include the age of your car and where you live. This is due to the fact that there's a link between malfunctioning air bags and long-term exposure to heat and high humidity. I am in zone B but I am a 5 minute drive from South Carolina. So my question is does that mean because I am 5 miles from South Carolina, is my faulty airbag safer than the vehicles with the faulty takata airbags in SC, zone a ? I first received notice July, 2016. Now Ford has rented me a vehicle (sardine can) because they don't know when replacement parts will be available. The fact that they knew long before this vehicle was available for sale that the airbags were unsafe, is tantamount to criminal negligence. If they aren't called to task they will continue endangering lives in order to increase the value of their stock. Made in America used to mean something, not anymore. At approximately 20,000 putting the car in drive or reverse it makes some clunking noise and hesitates before it engages. On an incline the car rolls back and you have to work gas and brake together, this is a automatic, not a stick shift. At 71 I do not appreciate that Ford has been playing russian roulette with the lives of my mom, daughter, granddaughters & great grandchildren, this vehicle hasn't been safe from the day it rolled off the assembly line.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Town & Country Ford (5401 E independence blvd, charlotte, nc 28212, (704) 557-0596) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the part was to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact called bob maxey Ford, Inc. At 313-392-9200 (1833 E jefferson ave, detroit, mi 48207) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall - after more than 2 year there are still no remedies. Ford has passed multiple promised timelines for completion. Recently received a document offering partial ($30/day) payment for a rental vehicle until they can determine how to repair.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called planet Ford Lincoln at 877-254-8803 (located at 20403 interstate 45 North, spring, tx 77388) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall- I got the recall notice just a few weeks ago. I do not want to be driving this vehicle with my wife or children anymore until I know it is fixed. I have called Ford dealers and they said it won't be fixed for sometime and there are no loaner or rental cars available. So now I have an unsafe vehicle that my wife or kids could be seriously injured in or killed and Ford won't do anything about it. I am also paying on this vehicle.
Takata recall the warning letter 12/17 said not to let anyone sit in the front passenger seat. I took this very seriously and even rented a car when the entire family traveled together to avoid putting someone in that seat. On June 20, 2018, my daughter was driving our Edge. She was hit by someone who ran the red light. The driver front wheel area and bumper area were taken off. The oil pan and wheel chassis were damaged as well. The vehicle was claimed a "total loss." None of the airbags went off. The accident occurred on 6/20/2018. I had requested a rental car under the "recall notice" on 6/11/2018 from Ford autonation. On 6/11/2018 autonation said they could only put me in a ford150. As I am too short and not able to see very well over the steering wheel as well as it hurts my hip to get up in a truck that high. Therefore I requested a car similar to the Edge. After calls and visiting autonation, they never called me back after the one conversation on 6/11. Then I called Ford on 6/18/2018 who gave me a case number and sent to a different auto dealership. The rental car is just ready for pickup today.
A D V E R T I S E M E N T S
- Massapequa, NY, USA