CarComplaints.com Notes: Say what you will about the styling of the Ford Edge, but the bottom line is owners seem to love this vehicle. That is, of course, except in the case of it's dangerous, worrisome and unexplained issues with random engine stalling.
Our data suggests an early defect trend, as owners of the 2007-2008 models have started posting their accounts of what happens when you're driving down the road and the engine just stops. Some at high speed, some at low speed but always a random shutdown of the engine, electrical and power steering.
Time will tell if this becomes a widespread issue, but there's no drying the seriousness of the problem. With that in mind, we're flagging the Edge with our "Beware of the Clunker" rating until the situation improves.
10.0
really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
16,623 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall - this recall has been out for over a year (June 1, 2016) and Ford still does not have a solution to this recall. This recall was also not disclosed to us when we purchased the vehicle last July, and Ford still does not have a timeline of when they expect to have a solution for this problem.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Ford of ocala, 2816 N pine ave, ocala, fl 34475, (352) 732-4800) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
Takata recall - I have received a recall notification letter from Ford, dated July 2016. Since then despite my frequent checks with the dealer, I am always told that the parts are not yet available for a fix/ replacement. My daughter is now driving this vehicle. I am afraid it is not safe.
Takata recall I received a recall letter from Ford July 2016. 15 months later it still has not been replaced. I am very concerned about my family and friends that ride in this vehicle. Please help in this matter thank you.
- Port Saint Lucie, FL, USA
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Takata inflators I have receved 2 recalls on this I schedule appointment to get it fixed then I get a letter saying parts are not yet available to fix this problem. What should I do !
Once we learned of the recall for the airbags we contacted the dealer immediately. We were told that they would replace them in 6 months. That was over a year ago and nothing has happened. We've asked numerous times (anderson Ford) in kingman AZ and were told they would call us. It's been years. Now what? as a result at this time the passenger airbag is turned off and my passengers have no protection.
Takata recall. I filed a request with bill currie Ford for replacement of my takata airbags over a year ago. They still are saying they do not have parts in stock for the passenger side. They sold me this vehicle in 2014 knowing that this was a problem and did not reveal the problem at the time. For over a year they have failed to respond to replacing my airbags even though I have requested it 3 times. They are finally replacing the driver's side airbag next week but are saying they still do not have parts for the passenger side.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with sunland Ford (15330 palmdale rd, victorville, ca 92392) who advised the contact to call the manufacturer to be placed on a waiting list. The manufacturer was made aware of the issue and stated that parts were not available. The contact was informed that she would be notified when parts became available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall we received notification of a takata passenger side front airbag recall from the Ford Motor Company in July of 2016. We were told by our local dealer that no airbags were available. We have checked multiple times in the time since then and have been told repeatedly that no airbags are available. Last year we were told the airbags were expected in the final quarter of 2016. We have been informed that the airbags are still not available as of 10/2017. A call to the Ford Motor Company in 11/2016 was answered with just drive your vehicle and we will let you know when airbags are available. We really wish to have this airbag replaced before someone gets injured. Waiting over a year to have this replaced seems like an unreasonable length of time to wait for this repair.
Takata recall: I received a recall notice in July of 2016 and have not received any further communication as of October 2017. This safety issue has not been addressed at all in 15 months!
I received a letter from Ford in June of 2016 that one of the airbags in my car is defective. My car has a takata airbag which is known to severely harm or kill the occupant of the vehicle if the vehicle should be involved in an accident where the airbag is deployed. It has been 15 months since the initial notice was sent and no remedy has been made available to me. I would like a remedy asap.
Takata recall. The contact owns a 2008 Ford Edge. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer (greenway Ford located in orlando, fl) and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 7/20/18
The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Matthews Ford in broken arrow, Oklahoma was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called don bohn Ford (3737 lapalco blvd, harvey, la 70058, phone number: (504) 347-7000) and was informed that the part was not available for the repair. The manufacturer informed the contact that the part was not available for the repair and would receive a second notice when the part became available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. Notified of recall on July 2016. Still not repaired and no date for repairs. Ford refuses to give a rental car. Yet it has been 15 months since being notified. I have spoken with local dealerships and a Ford representative named ann at 800-392-3673 with no results. I need to be able to use my front passenger seat. I live in a southern state with high humidity and my car is older(2008). What can I do to expedite the replacement of the airbag or have Ford supply me with a rental car.
The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (robert horne Ford, 3400 S. tomahawk rd, apache junction action, AZ 85119) and was informed that the parts were not available, and that a notice would be provided when remedy parts became available. The manufacturer was notified of the issue and referred the contact to NHTSA. The failure mileage was 75,000. VIN tool confirms parts not available. Updated 11/02/17 consumer stated no failures of airbag but this defect rendered it imposssible to sell. Updated 7/17/18
The contact owns a 2008 Ford Edge. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in the summer of 2015. The manufacturer was contacted numerous times about part availability and stated that parts would be available within three months. The contact called several unknown dealers to request part information and the contact was advised that parts were unavailable. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Kilgore, TX, USA