This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My daughter was driving on the highway and her oil light warning came on, followed by her car suddenly not allowing her to accelerate. This was followed by her check engine light coming on. She was able to make it to a Ford dealership in Lubbock, where they told her she needs a new engine. She seems to be one of many with similar issues. The vehicle has just over 80k miles.
The contact owns a 2019 Ford EcoSport. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light and low oil pressure warning light illuminated. The contact stated that an abnormally loud sound coming from the engine compartment. The contact's wife described the noise as a metal-on-metal grinding. Additionally, the vehicle was shaking erratically. The vehicle was towed to the dealer where it was diagnosed with catastrophic engine failure and that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 81,111.
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 80 MPH, the engine made an abnormally loud pop, and smoke came up from underneath the hood. The vehicle then lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was then towed to the dealer, where it was diagnosed that the piston had exploded, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000.
Low engine oil pressure light came on and engine clanking noises occurred while I was traveling on the interstate. I immediately pulled the vehicle over to a safe location. Vehicle was towed to local Ford Dealership Service Center. Was told by the service manager that Ford has been having issue with oil pump not sending oil to the engine and that I would likely need a new engine. Due to backlog of service requests, Ford has not inspected my vehicle to verify the specific issue.
- Clayton, NC, USA
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Oil flow light came on and I went to Walmart to have oil changed and to make sure oil filter was good. went to leave Walmart and oil flow light came on again. they took back in to take another look at it and could find anything noticeable. I was then told I should take it to a mechanic cause to him it seemed like the fuel pump wasn't flowing oil properly. I started home and while on the interstate I started smelling gas and the car started making a very loud whistling noise, like a teacup whistle. I was going 70mph and all of a sudden, the car jerked and quickly went to 30mph with all lights coming on. Had a tractor and trailer quickly coming upon me that had to serve to the next lane to keep from hitting me and almost hitting yet another car in that lane. Could get the car to get up past 30mph so I pulled off to the side of the road and once coming to a complete stop vehicle shut off and wouldn't restart. Had vehicle towed to a garage where I was informed that I need a engine replacement.
The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 35 MPH, the low oil pressure warning light illuminated, and the vehicle started to lose motive power. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to the oil pump failing and the belt being loosened which caused engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.
While driving out of state on highway with my children on 12/8/2023, oil light came on out of nowhere and no motor oil pressure warning came on. Car started losing power immediately and I had to pull off the road. Motor started knocking and I had to have the car towed to a local firestone as no ford dealers were open. There were no warning lamps on prior to this happening. We were stranded and had to have someone drive 2 hours to pick us up and rent a vehicle to get back to Texas. The ford dealership got the car on Monday, 12/11/2023, and is replacing the motor at their cost, but they told us that we have to go back to Tennessee to get a rental vehicle and we cannot do that. The motor is not going to ship until 12/27/2023 and as of today we are out of pocket over $1000 for this incident for food, lodging, rental car, tow and diagnostics and we have no car to drive. My children and I were left stranded for over 4 hours and were almost hit by a semi truck when my car started losing power.
A -?? engine oil pressure-?? message popped up on the dashboard of the vehicle while I was driving. The vehicle won-??t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.
The low pressure oil light came on and the veh. Slowed down suddenly, I turned on the flashers to alert the veh behind me that I was having a mechanical problem, then a rattling noise in the engine, we stopped veh and had it towed to the Ford dealer, after their inspection they said the oil pump had stopped pumping cause a belt had failed inside the motor. Then quoted a $9000 dollar repair for a new motor
While driving, the vehicle displayed "Low Oil Pressure, Stop Engine" and we experienced a loss in power. Luckily, we were near our home at the time. We were traveling at approximately 65mph on a busy highway and the vehicle lurched as if it were going into a power-limited mode. We were able to get off of the roadway safely, but we were lucky in doing so. After dodging traffic and getting to a safe location, the vehicle was towed to a local Ford dealership. Upon inspection, they advised that the oil pump/belt/belt tensioner had gone out. This had caused a number of other issues within the engine (timing, bearings, etc) and the entire engine would have to be replaced in reference to SSM 49918. Researching online, there appears to be a large number of drivers experiencing the same issue with a failed oil pump that leads to a failed engine, some of which have seized completely while traveling. Luckily, ours did not seize completely, but the vehicle did drop drastically in power, causing other vehicles to swerve to miss us as we had an uncontrollable loss in speed. The vehicle is currently at the Ford dealership still as I call around to get additional quotes for repair. Ford estimates the cost of repair to be approximately $8,700. Ford customer service also refused any financial assistance due to our "CLV Score" not being "high enough", even though this is a known issue with this engine specifically. When I asked for a copy of the repair order for the quoted repairs from the Ford dealership, they provided me with a repair order with no diagnosis, quote, estimate, or any other information regarding the repairs needed. All information has been by phone with no written documentation on the issue from the service department.
Low oil pressure light came on. Pulled over right away. No rough idle or any odd noises. Had it towed to the ford dealership. Was told it was an oil pump retention belt that broke and the engine had no compression. The belt pieces were found in oil. Was told the engine had catastrophic failure due to the belt breaking. And would need to replace the whole engine. The car is a 2019 and only had 70000 miles on it. 10000 miles out of warranty. So I would have to pay for the entire thing. Ford would not take any responsibility. Called the ford costumer service assistance and was told no recalls were put out for that. I know there is a NHTSA investigation going on so I wanted to add my name to the list of people this has happened to.
I got up to get to work on 11/11/23 and my check engine light came on. Then my engine oil light came on. I had just gotten my oil changed not even a full week prior to this. I was driving and my car started to make a knocking noise and started to decelerate while I was coming up a hill. I got it towed to a Ford dealer that confirmed my oil pump went bad and I would need to replace my engine. My car only had 73000 miles on it. I called ford and they said there was nothing they could do. The denied knowing anything about an investigation into the oil pumps on these cars and said they won-??t help pay or discount the price. The only option they gave me was to write a letter to some ford department in Michigan and wait on them to write me back as that-??s the only way they communicate. Even with me replacing my engine it-??s still the same oil pump as the last one so it-??s just a matter of time before this one goes out as well. 5600 for a new engine and only a 2 year warranty and no advice on how to prevent this from happening again. They said keep my receipt and keep hoping for a recall. Ford is a joke.
The low oil level indicator light went on while I was driving in my 2019 Ford EcoSport. I stopped at an auto parts store and had them add oil. The light did not go off when we tried to clear the sensor. I drove it home (about a mile) and it struggled to pick up speed and the engine started to knock. I did some research on the model and the government is currently looking into to this issue and there are several lawsuits. All have indicated they were just out of the warranty and the entire engine needed to be replaced. It is going to cost me thousands of dollars to fix this. I was told that there is not indication that there are any issues with the engine or fuel pump until it is too late. There is an open case with the NHTSA (SSM 48093) so this is a very well known issue and will continue to get worse with other EcoSport drivers as they near 60,000 miles. It is HORRIBLE business practice to do this to customers. I now have to pay thousands of dollars for a problem I did not know about it was too late. Ford needs to take responsibility for this.
Car started stalling out then not starting every time filled up with gas, Ford service center took 2 months saying it wouldn't harm the car and then had to replace the purge valve on 10/5/23. On 11/11/23 the low oil pressure light came on without any issues beforehand, oil life at 36%, oil on dipstick. The car lost power when trying to accelerate and started making ticking noise from under the hood. Determined to be failed oil pump and engine, engine has to be replaced.
I had my 2019 Ford Ecosport serviced to have a new battery and brakes installed on it by my local Ford dealership. Approximately 5 days after I picked it up from the dealership, I was on my way to work and driving down I-75 (going approximately 70 mph). I received a sudden notification on my dash that I had low oil engine pressure. I made my way over to the right lane, and started to slow down so I could pull over. I made it to about 30 MPH when my car turned off, my brakes locked, and my steering wheel locked. I had to push with excessive force on the brakes to completely stop the vehicle, and pull with excessive force to make it turn off to pull over. I checked the oil, and it was not low. So, I had it towed to the dealership. Here they told me that a belt had slipped in my engine and caused significant bearing damage. The base estimate that I was given for repairs was 9,000 dollars, and that if my car was manufactured less than a month sooner that these repairs may have been covered by Ford because it is a known issue with this make and model car. I was very concerned that I would not be able to stop my car safely on the highway and now I don't see how I can pay for the repairs.
I was driving to work and had to pull over as my low engine oil pressure light had come on along with a ticking sound in the engine so I pulled over. After waiting 5 hours for a tow I got it to a shop where they are telling me that there is something wrong with the engine. After looking up my vehicle I came across hundreds of people with the same issue.
A D V E R T I S E M E N T S
- Prosper, TX, USA