This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
GPS does not work reliably. Will often show the car in a completely different area than where you actually are. Often parking the car, turning the car off and letting it rest for a few minutes prior to restarting with reset the GPS. Is a hazard if you are trying to follow directions when the GPS suddenly stops working.
While driving the vpickle, shut off on its own and came to a complete stop. No lights, working, no horns know nothing would work on this vehicle. This happened while the vehicle was in motion we are lucky we didn't die.
I am currently on my Third battery. Prior to getting this third car battery, there was numerous electrical issues randomly occurring. I read that there is a current investigation going on with Bronco Sports just stopping, could it be batteries failing and not being g detected?? Just wanted you to know. The first time I had dealership replace battery, they said it tested "fine" I had to insist something be done, which led them to try replacing the original battery. Since it's happened before the dealership just replaces the batteries and then stuff works normally. Can't recall dates off hand, but at home I have paperwork with dates.
[XXX] Vehicle would not start(not even crank) while parked in the garage. Could not jump start, had to be dragged out of garage(could not put in neutral) and hauled on rollback to Blaise Alexander Ford Lewisburg, Pa. Dealership kept for 4 days and charged battery and could not replicate the problem. [XXX] Vehicle while driving message of Vehicle Connection Error came up on screen and then all gauges blacked out, turned off of road and died, could not restart, could not jump start and would not crank. Again had to be drug onto rollback (could not put in neutral) and towed to Blaise Alexander Ford Lewisburg, pa, kept for 6 days and tested battery, could not charge it and replaced it at our cost. Vehicle was at 35,098miles. They could not replicate the problem. Do not feel safe driving this vehicle if it shuts down randomly at times. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Milton, PA, USA
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My 2021 Bronco failed our family on Friday. The Bronco failed to start upon pressing the start and brake pedal. The main console panel started flashing then cycling through all kinds of failure alerts. There was a series loud noises from the engine, the headlights flashed off and on for over 3 minutes and then the engine started smoking. The doors would not open and we were stuck inside while the engine was smoking. That smoke came through the air vents as well. Finally, I was able to get my door open though couldn-??t open my son-??s rear passenger side door from the outside. He was stuck inside for what seemed like forever. He was able to open it finally and I carried him inside. My son-??s legs are paralyzed and he does not walk. My main concern was getting him to a safe place as I was scared to death that the engine was going to explode in that moment. The engine smoke started to ease up however the electrical burning smell was overwhelming. This all took place in my garage. The trunk would not unlock and my key fob would not engage with the vehicle at all during this time. The trunk hatch lock finally disengaged and I was finally able to get his wheelchair out. Everything failed. I could not get the Bronco into neutral at any point. The Bronco is currently at my local Ford dealer where I was told I have to wait a week before it can even be looked at. I was told "it's just the battery...." There is NO way my experience was "just the battery." As of 10/10/2023 no one from corporate or the dealer has reached out to me. Once I got to the dealer (Jarret Gordon Ford Davenport), they were so dismissive of me. The service advisor never even asked if my son or myself were OK.
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Since dec 2021, buying vehicle, I've not had real heat, you can turn heat to 86 and above and have heat, nothing in between. Was told they needed to speak to engineer to fix problem. I took it back in needing heat again, and was told if I only use automatic and set temperature, I could have a temporary solution for zero heat and they would find a more permanent solution. My vehicle is almost 2 years old and i still have not had an engineer diagnose and fix my heat. I've been told by dealership that temporary fix should be sufficient or to sell my bronco.
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Vehicle shut down completely with no power, while driving. No alerts on dash that there was a problem with the vehicle. The 911 safety feature did not work. The hazards would not work. This was a dangerous, unsafe situation to be in. We received a health alert from the Ford app that evening regarding a CSP for high-pressure fuel injectors.
Beginning at approximately 25,000 miles the vehicle started exhibiting stuttering at low speeds (<10 mph) while turning. this happened in both forward and reverse and turning either direction. I originally reported it as possible CV joint issue. Dealer informed me it was a known issue and drained and replaced the RDU fluid. Issue went away but resurfaced around the 50,000 mile mark. same results that the issue went away. Issue came once again at ~ 75,000 miles at which point I was informed that it was no longer covered by warranty. I paid to have same "fix" done, however the issue did not go away. Ford has stated that they will not cover cost of repair even though this is an existing issue identified under warranty and not corrected. Issue currently has a NHTSA communication (10187981)
My husband was driving down a mountain highway when suddenly he heard a loud noise. He pulled over and found the moonroof glass had shattered. There were no cars around and no signs that something had hit it-?"we think it was glass failure due to a pressure change. Ford has had issues with moonroof glass spontaneously shattering on other vehicles and there are a few reports online about it happening to other Bronco Sports. Ford will not take responsibility and says we need to file an insurance claim. This is a major safety issue-?"my husband could have been seriously injured if the moonroof cover had been open and glass had fell on him.
Second complaint regarding the vehicle - the vehicle is making similar "knocking" sounds reported in the previous complaint which I fear may result in engine failure (again). Submitted report 06/24/2023 regarding previous issues with the engine making knocking sounds and seizing at high RPMs (specifically going uphill at highway speed).
While traveling up a steep highway grade my car engine started to make violent knocking sounds before seizing and coming to a stop. I was lucky I was able to "man-handle" the vehicle off to the side of the road before anyone could hit me from behind.
After 2 years, I have still been unable to get an appointment with any Ford dealership to repair the 3 issues that have warranted recalls of my vehicle, my car is almost 3 years old and only has 18,000 miles on it because I do not feel safe driving it due to it not have the necessary repairs. I find it alarming that I can get in for an oil change or any other maintenance issue but not for a safety issue.
The vehicle was acting weird and not providing power in the way that I would expect it when accelerating. If the vehicle cannot accelerate, I am at risk because I may be merging into traffic and a car could hit me. I tried calling the dealer but they don't have a solution to the problem yet. It is a safety recall but they don't have a way to fix it. There's also a lawsuit that I'm not related to but about this same issue. So I'm concerned this is going to take a long time to be solved. The screen inside the car malfunctioned and turned off but I'm not 100% sure if that's related. Below is the recall that I am referring to Manufacturer Recall Number22S73 NHTSA Recall Number22V859 I'm just hoping to be able to drive a safe car and I'm concerned that this is a danger to me and my passengers and I'm not sure what I can do about it because even the dealership doesn't have a solution.
Charging System The vehicle safety systems and monitoring systems shut down due to battery charging system failures. Problem confirmed by Ford engineers. And Ford service where the vehicle is still sitting. Vehicle has been at dealership 90% since 8/2022. They and Ford engineers do not know what-??s wrong or why it will not keep a charge. Battery replaced, alternator and more but it still is unsafe to drive. Have too many warnings to count. And we have taken it to dealer for repair but nothing fixes it. And even the Ford engineers do not understand why it fails.
My car has around 13,000 miles and my heat started to not work. I took it to the ford dealer shop and it has been at the mechanic for over 1 month. They are replacing the water coolant. I read in forums that several people have had issues with the water coolant as well. I am unsure when the car will be ready
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- Kittery, ME, USA