This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear brakes are noisy, they make a grinding noise. Ever since we got the vehicle. Screens turn black while driving, can control infotainment system Water gets into the vehicle when it rains or when getting car washed
The battery that came with the vehicle lasted less than 2 years. It was replaced after one day the car just wouldn-??t hold any charge. I have the pep boys receipt and record to prove the battery would no longer hold any charge.
On two occasions vehicle has turned off while in drive. Have taken to dealership without a resolution. After vehicle is off for several minutes (unable to turn anything on including hazards) vehicle starts up and computer resets without any warnings. Unable to put the vehicle in neutral to move off the road while occurring.
Since performing a manufacturer update to the Sync technology system, my touch screen has not functioned properly, including the back up camera. The screen goes black or freezes on the rear view camera even when in drive and moving forward. Each time this happens, the system has to be rebooted.
As I was driving the vehicle it lost all power. Nothing on it worked, including the locks and windows. It turns out that the warning system that my battery was low wasn-??t functioning and my battery was down to 5%. If I had gotten notice I could have replaced the battery prior to the car literally bricking as I was driving it on a busy city street.
- Baltimore , MD, USA
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My vehicle was emitting fumes into my vehicle and making a strange noise. When I took it to the dealership they tested the emissions/catalytic converter and fuel injectors. Which all showed no issues. When investigating further, they found that the weld on the catalytic converter had broke and was causing an unstable catalytic converter. Service manager reported to me that he felt this was definitely a manufactured defect and said if I hit a bear that shouldn-??t have been an issue. No bear was hit and there was NO incident at all. Just driving to and from work.
My ford bronco stalled when I was slowing down at a traffic light. The entire car shutdown. The steering wheel locked up and the car could not be put into neutral. After about 15 minutes the car was able to turn on again. The stalling out at an intersection put me in danger by putting me in a situation where I was stuck in active traffic without the ability to move my car to a safe area off of the main road. There were no warning lights or messages prior to the car completely shutting off at the traffic light.
My car was stopped at a red light and when I hit the gas to go my entire car shut off. I was not able to turn my hazards on or put my car in neutral to push my car out of traffic. This is a huge safety concern because a car could-??ve rear ended me since I wasn-??t able to put hazards on. I attempted to jumpstart the vehicle but that didn-??t work. I had to get my car towed and sent to the dealership. The issue sounds like the recall notice 24S24 - however my bronco sport says I don-??t have any recalls. After talking to other bronco sport owners who had similar issues, they said they had to pay several hundred dollars to replace the battery with an AGM battery because the bronco sport isn't equipped to handle all the electronics.
My car made a loud pop noise when I go to turn it over. Then it was just dead others tried to jump it, but it wasn-??t getting enough juice. Along with this all the warning signals start flashing through on the dash before basically dying. There had been warning at all early I had been driving around just fine. When we finally get to the dealership they say it was just the battery. We replace the battery but I see that other 2021 bronco sport-??s had battery recall issues they said, mine didn-??t fall under the date when the bad ones were produced. Still I think they should look at other dates, since they might have been over looked or on the cusps of the dates between the bad batteries and the good batteries.
While waiting in the drop off line at school the Bronco suddenly shut off and would not restart. The dash lights, AC controls, radio, etc all shut off as if the entire electrical system shut down. The orange pull strap used to put the vehicle in neutral did not work as the electrical shutdown seemed to have locked up the brakes. Fortunately since it happened in a school zone traffic was slow moving and we did not have to worry about getting hit. Unfortunately, the vehicle was stuck in the middle of the road an unmovable until a tow truck came. After some quick research I've seen that this is a fairly common occurrence in the 2021 Bronco Sport. I used the Ford site to check the VIN but supposedly my vehicle was not affected by any recalls. Seems more than a coincidence that I have experienced exactly what others describe yet I'm unaffected by any recalls. I am now extremely concerned to have my wife and children in a car that could potentially shut off at any time and lock up the brakes. If this were to have happened on the highway who knows how many people may have been injured or killed. Prior to the incident there were no warnings, no warning notifications, nothing. Currently the vehicle is at the dealership who is charging a premium to diagnose the issue and replace the battery.
The vehicle was traveling on a major highway when at a red light the car stopped and the auto start/stop engaged and the car turned off. After the car turned off I could not restart it. All power to the car was lost. No lights, radio, nothing. I attempted to put the car in neutral to move it off the highway, however the car is designed in a way it can not simply just be shifted into neutral. I grabbed the owners manual and read I needed to pull the manual park release cable located under the steering wheel. I pull the cable nothing. At this point I-??ve called the local police department and they send out 2 officers. They attempt to shift the car into neutral as well, to no luck. I read the electronic parking break needs to be turned off but the car needs power to do this. My car has no power. A man comes with a jumper box and attempts to jump the car when it starts smoking. The battery has full voltage however it-??s not transferring power to the car. I have to sit in the middle of a highway for 2 hours until a tow truck can tow my car. In those 2 hours I was at a significant risk of bodily and property damage and also risking harm to the other drivers on the road. Ford has no suggestion how to fix my specific problem. They-??ve not taken into account a situation where there is no power to turn off the electronic parking break, to pull the cable and shift the car into neutral. The Ford service department had no idea how to replicate the situation to try and fix it. All I asked Ford for was a way to safely be able to remove my car from the middle of traffic the next time it happens. They have told me they can not help me. The Delaware city police department sent two officers who witnessed the event. Prior to the loss of power there was no warning. $1000 later I had a new starter put in and Ford did some recall work on it. However in my opinion the car is unsafe in the event power is lost again on the road.
When I came to a stop (stop sign) the vehicle's complete electrical system shut down, all went black. I couldn't turn on hazard lights or anything. (seems related to the recall notice). I waited to see if any change occurred, attempted restart, but nothing was operable. I connected a jump start battery and successfully restarted the car... all seemed ok afterward. This seems life endangering as a potential hazard.
On days when it rains or the weather is slightly cold/dewy, the Ford Bronco seems to make a screech/horn-like sound only when reversing. I found some online forum links (listed below) where other Ford users seem to describe the similar issue we're experiencing. This is the second dealership that we have taken the vehicle to be serviced for the issue, but they have both stated there is nothing they can do because the issue has not been issued as a recall. [XXX] [XXX] [XXX] The first dealership visited for service was: Metro Ford Sales & Service, Inc. Address: 6455 S Western Ave, Chicago, IL 60636 The second dealership visited for service was: Napleton Ford of Oak Lawn Address: Address: 6100 W 95th St, Oak Lawn, IL 60453 The attachment includes the most recent appointment visit. Unfortunately, I cannot provide an invoice at this time because the vehicle is still at the dealership (10 days after taking it in). I visited the dealership yesterday (08/12/2024) where I was informed that the the service technician working on my car is in the hospital. Had I not visited, then I probably would not have known this, and the other service technician I spoke to said they could not share any more details since they were not part of the servicing for my car. Martin Garcia (mgarc520@ford.com) is supposed to be the middle-man between me and the dealership to help me address the issue, but I have not received information from his end either. When I called the Ford's number using (866) 631-3788 to get a hold of Martin Garcia, someone else assisted and I was told that he would call me tomorrow (08/14/2024) to give him an update on what the dealership shared with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No warning lamps I believe this is covered under the powertrain warranty, however mine expired 4K miles ago. Excessive shuddering and pull at low speeds while executing turns. Progressively getting worse, inspected by Ford Dealer Shop and told to replace RDU vent hose and fluid. Sooner than later to prevent failure or other damage.
My 2021 Ford Bronco Sport Big Bend had an acute and complete power failure. I stopped for a red traffic light and was waiting to turn and my brake popped under my foot and my vehicle lost all power. It would not restart and I was broke down in the middle lane of traffic with no ability to have hazards or any kind of power. This is with approximately 27,000 miles on the vehicle that I just recently purchased. As a single lady with her quad amputee son in the car, this was very scary and certainly concerning. Ford states my vehicle has no recalls, yet this seems to be a regularly occurring issue with this specific make and model. Can this possibly be looked into and more vehicles added to this recall? Thank God I wasn-??t actually in motion when I lost power. I had to have my vehicle towed to my home and now I have nothing to drive and am told my 3year/36,000 mile warranty expired a few months ago due to age, not mileage. Ford should-??ve reported this, but I figured it needs to be heard again and again until this problem is corrected and unsuspecting motorists aren-??t left stranded or put into any unnecessary danger at the hand of a vehicle manufacturer.
I took my vehicle in to have the flash system updated to pass the emissions test for Louisiana. Ford charged me over $200 for a failure on that system from purchase, and no dealership would get back to me until I took my vehicle across town to have the system reset. Hollingsworth Ford told me that this wouldn't be covered under their system because I took this in out of warranty, but this is a problem since vehicle purchase.
A few weeks ago, my Ford Bronco Sport (Big Bend) starting jolting when I made slow turns to the right. It has since increased the jolting/seizing with a grinding noise since it began. My car has been looked at for this issue in which Chastang Ford replaced both frontal control arms stating this was causing the jolting. However, my car continued to jolt/seize on slow right turns. I took it back to Chastang Ford, and they said the RDU fluid needs replaced along with the hose. Their labor costs were high, so I got a second opinion at FireStone. The mechanic at FireStone told me the RDU needs to be assessed and gave me information about a recall for this issue. This recall is not assigned to my vehicle, but it is believed that is the problem. Reference#: 21V011000, Ford Recall#: 21S02 It was determined by the service assistance that my car didn't come from the plant this recall was initiated for, but it's still the problem. I called Legacy Ford (who I bought the car from), and they stated they would have to replace the hose and fluid. However, this wouldn't have happened if there was enough lubricant to begin with which is what this recall is addressing. I would like this issue to be addressed by NHTSA on other Ford Bronco Sports dealing with this issue as well as Ford as it is also not covered under my extended warranty.
Attempted to start car, screen behind steering wheel went black. Tried again, car went through several error messages but would not start. Gear shift and other lights flashed. Hazards did not work. No warnings prior to failure. Only after. This is the third time this has happened. The first two in busy intersections where the car stalled then went through multiple error messages. This time, thankfully, the problem occurred in my driveway. We will be towing back to matt bowers ford in the morning. Again. The previous times they ran checks, drove it and said they could not replicate the issue. Last time they put dielectric grease on the connectors. When I contacted ford I was given a case number and told I would be contacted in one business day. I was not. When I contacted ford again I was informed my case was closed and if I was concerned about the dealer-??s work I should go elsewhere. Problem is the other dealer will charge me if my dealer messed up. They are also unable to look at my car for at least three weeks. The battery has been replaced once sine I bought the car in August 2021. The rear axle has also been replaced. I have brought it in for all recalls ( multiple) and kept up with recommended maintenance.
Previous NHTSA ID Number. 11596944. Recall fix was run earlier this month. Car died at stoplight two days ago. Fix run again at dealership. Car died at red light again today. Was able to put car in park. Tried to restart. Multiple flashing warnings. Was able to get hazards on this time. Had car towed back to dealer. They are calling Ford. Second time this happened at busy intersection. This time at interstate on ramp. Bus driver attempting to turn got out of bud and offered to push the car but we could not get it in neutral. Tow driver had towed in a bronco sport right before us with the same issue. Someone is going to be seriously injured. Service guy showed me record of previous error messages. There were about twenty. I have a video of the screens flashing today.
First, the car was brought in 6/2/24 to take care of the open recall. I am still receiving notices but the dealership assured me the recall dealing with the battery was addressed. I came to a stop at a red light and the car shut down (all screens black). I attempted to restart. Car would not start but the radio, wipers, and screens flashing warnings intermittently came on. Could not turn on hazard lights. I had to climb out of the passenger side to avoid traffic and then attempted to direct traffic around the car. (Red light is in a curve making it difficult to see stopped vehicle.). Waited about 30 minutes for my husband. He was able to start the car and pull out of the road. We were not comfortable driving it so had it towed to dealer. Prior to the shutdown there were no warnings. The car was running well prior to this incident. It is still at the dealer. They told me battery drain, communication issues, and that they could see the error messages that flashed after the shutdown. The car was purchased in August 2021. It has 15,479 miles on it and most recently is driven 5 miles per or less during the week. I can-??t find the date but the battery has been changed once already. Had this happened on some of the other rides I drive, I would have been part of a terrible crash.
A D V E R T I S E M E N T S
- Fontana, CA, USA