This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The ABS warning light is illuminated, but there is no trouble codes. There has been a recall alert, about the electronic stability of such I found online.
Dodge recall R61 well I have a 2015 Dodge Journey and I was having torque converter problems in which the dealer covered but while they were in there they also discovered there was an engine wiring harness in which water leaked on from a manufacturer made hole which had a screw that got lose and corroded my wires which controlled the ABS dash components lights referencing to recall # R61.. I'm sure that this vehicle and maybe others have been affected outside of which they claim. I'm not understanding why my car wasn't recalled on this matter?! when the problem is identical to recall R61... please someone help me.. it's really ashamed that only some cars are getting fixed and others are out $2000 and more because of dates I which I know not about but problems are identical.. I feel this is vital for investigation for the safety and well being of Dodge customers. I'm just glad I caught this problem before anything serious happened as they claim could while my kids was in the vehicle. 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻😭😭😭😭😭😭 pls help get to the bottom of this.
The vehicle will lose power while driving down the road and simultaneously the traction control light activates followed by the car launching forward and the service AWD and ABS lights activating. The vehicle was taken to a Chrysler garage which duplicated the problem and saw the faults in the computer. However the garage was unable to formulate a solution. They stated they checked all the connections and ran the vehicle approximately 160 miles without any additional occurrences and released the vehicle without any further repair. 4 days later and approximately 150 miles the problem recurred in a parking lot while backing up with the lights activating in the same sequence.
The contact owns a 2015 Dodge Journey. While driving approximately 45 mph, the vehicle stalled and the air bag, throttle control, and tire pressure warning indicators illuminated intermittently, along with the key fob light. The contact mentioned that the steering wheel seized and the brakes failed to operate, causing the vehicle to crash into the woods. The air bags did not deploy. A police report was filed. The contact sustained a sprained right arm that needed medical attention. The vehicle was towed to an independent mechanic where the diagnosis was undetermined. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 39,000.
The contact owns a 2015 Dodge Journey. While driving approximately 10 mph, the ABS indicator illuminated. The vehicle was placed in park, turned off, and restarted; however, the failure recurred. The vehicle was taken to butler Chrysler Dodge Jeep (1555 salem rd, beaufort, SC 29902) where the ABS was repaired, but the failure recurred. The contact called the same dealer back at (843) 474-0026 and was informed to bring the vehicle to the shop. The vehicle was not taken back to the dealer. The manufacturer was not made aware of the failure. Additionally, the contact received notification of NHTSA campaign number: 17V432000 (air bags). The failure mileage was approximately 135,000. Parts distribution disconnect.
- Orange Park, FL, USA
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While driving down the highway, my alternator went out. The battery light came on and all of the lights started flashing. I managed to exit the freeway and get to a safe point. I am reporting this because I see that there was a recall on 2011 - 2014 models. The very same thing happened to my vehicle.
The contact owns a 2015 Dodge Journey. While driving 40 mph, the vehicle began to decrease in speed while the accelerator pedal was depressed. The failure occurred without warning. The contact stated that the engine stalled. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic control module failed and needed to be replaced. The vehicle was not repaired. The local dealer (landmark Dodge Chrysler Jeep Ram, 6850 mt zion blvd, morrow, ga 30260) was contacted and stated that there were no recalls for the failure. The manufacturer was not notified. The failure mileage was approximately 62,000.
An unknown issue is completely draining the battery. Thus, rendering the truck inoperable. The auto door locks would not work and the vehicle would not start. The first occurrence took place roughly two months ago. The service department at darcars temple hills, md, tried to convince me that I left my truck running. This time, same exact issue took place.
On several occasions, my Journey has just shut down while in motion. This has happened to me and my husband. Lights go off, engine will not start, cannot push the brake to initialize startup. Online I have found many others with the same problem. Some believe that it is related to the key fab. The electronics key is not being recognized and shutting down the car. I took it to Dodge dealer and of course they could not duplicate problem or get a code. However, the danger of this is unacceptable!! I have two boys under the age of four! will a death have to occur to investigate this!?
The contact owns a 2015 Dodge Journey. While operating the vehicle, it experienced several electrical malfunctions. The contact stated that the display screen turned off and on, the seat belt alarm erroneously chimed, and the park indicator erroneously illuminated while driving. The vehicle was taken to university Dodge in florance, Alabama where it was diagnosed that the PCM was faulty and needed to be replaced. The PCM was replaced, but the failures continued. The vehicle was taken back to the dealer on multiple occasions and the PCM was flashed, but the failures continued. The manufacturer was notified. The failure mileage was 4,024.
One week after purchasing vehicle, navigation system had errors. When attempting to find route, received two error messages. "can't unlock maps" and "detailed maps are required for routing. No detailed maps found on this unit." Took vehicle to the dealership (still under warranty) and they performed software upgrade and said it was now working. Went to leave dealership, started vehicle, and error messages returned. Dealership said they'd now have to order new radio as this was a common problem. Also told the dealership about message that appeared on dash that said "key has left vehicle" - even though I had the key fob on my person, was sitting in the driver's seat, and my engine was running. Also received an error message about the fuel cap and the low fuel icon stayed on for two days after filling with fuel. Readjusted the fuel cap twice and icon still remained and then disappeared after two days on it's own. Dealership said they'd look at it if it happens again. Possibly related to the computer system issue.
Navigation system defective. Unit stopped working less than year after purchasing new. Dealer stated entire unit needs to be replaced. Researched issue online and the defect is reported repeatedly by owners of 2015 Dodge Journeys. Defect appears to be systemic but a recall has not been issued by Dodge and they refuse to cover once basic warranty (3yr / 36,000 mi) expires.
Battery light came on followed by check engine light. Then received a message saying battery saver mode. Car function such as remote start and radio were not working. My battery was completely dead and replaced it with a new one. 4 days later, same problems occured. This time car shut off while driving. This was very scary and extremely dangerous. I have been having so many problems with this car ever since my factory warranty expired.
While my husband was driving home from work on 3/14/17, he stopped to help a fellow officer that was stranded, he got out of the vehicle and was helping the other officer he smelled smoke and looked back and saw that it was our car on fire. The fire occurred in the front drivers side door panel, he was able to drive the vehicle home, after he thought the fire was out. The next day he drove the car to the auto shop, while on the way there the fire restarted, he was able to make it to the body shop. The vehicle sat at the dealer ship for 13 or 14 days before we finally got the okay from Chrysler to fix it. The mecahanical part was fixed, however the sever smell from the smoke, burnt rubber, and plastic was not. We did take the vehicle back, and the dealership did do everything they could to get the smell out, the smell is still there. This is the only vehicle we have.so we have had no choice, but to drive it. My boys both have severe asthma and allergies, so riding in a car with a constant odor of smoke and burnt stuff is extremely unhealthy. My husband has also had a cough from the smoke inhailation that occurred, he is currently coughing stuff up outta his lungs. I have made at least 20-25 phone calls to Chrysler, and have not received one back, we have not even received the report from the fire inspector that they sent. I would really just like to get some answers and know my rights. Any and all help would be greatly appreciated.
Drivers head rest deployment. Sitting in vehicle at a standstill in parking lot. Stepped on brake to start engine and drivers head rest deployed, hitting driver in back of head and forcing head into steering wheel. No major injury, other than headache and bruise on forehead. The vehicle has never been involved in rear accident. Gathered car fax information to prove no damage. Mileage approx 39,000. I purchased the vehicle from reputable dealer (enterprise car sales - san antonio) on December 28, 2016. Current driver has not been involved in rear-end collisions, bumps or damage to rear of vehicle. Dealer claims not responsible for vehicle. Original factory warranty expired at 36,000 miles. Local Dodge dealership claimed not covered and not a factory defect. Insurance company claims not a covered damage, so not responsible. This should be considered a safety hazard. Tried to reset headrest, but will not go back into place. Currently have it held together with a leather belt. Concerns whether the passenger headrest will deploy without warning. I feel the manufacturer should replace the headrest at no charge to the vehicle owner.
I have had this car 5 times in two months to the dealership for the same thing. Something has been killing the battery. The dealer has not been able to find what is wrong outside of replacing the new battery. It is at yucca valley Chrysler center in yucca valley ca 92284 760-228-1818. This could be an safety issue if the car stops in traffic and will not start.
I purchased my vehicle in November 2015, just two weeks ago while stopped at a light my vehicle just turned off. When trying to restart my vehicle jolted then turned on, I took to the dealership they stated all it needed was a software update and it would fix it and that it would never happen again. While 4 days later it happened again this time the vehicle was in motion we were turning a corner and bam the car turns off again almost getting slammed by another vehicle. I had to help my.husband pull the wheel to turn, the steering wheel locked braked didn't work or accelerator. I opened a case with Chrysler and they say they can't do anything for me. I really need help.with this some please help this is a unsafe vehicle
A D V E R T I S E M E N T S
- Corpus Christi, TX, USA