This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle was in motion and suddenly just shuts off without power to any of the hazard lights. It can get a lot of people killed with such a safety glitch. Does it, then turns back on maybe after 10 to 40 mins of being off.
My wife was driving our kids around town and the vehicle stalled out as they were approaching a stop sign. No check engine light or any other indicators were triggered. The vehicle appeared to still be running and she could not shut the vehicle off immediately. She eventually lost power steering as well. After a few minutes she was able to start the vehicle back up again and it functioned normally as expected and she was able to drive home. We were expecting some sort of light to come on so we could get a troubleshooting code but nothing. I researched online and was alarmed to find out that this problem seems to be somewhat common and there was a recall back in 2011 for 2010 Dodge Journey models that were stalling out. I have not seen evidence of a recall for later models. I am concerned that this could happen on the open road like a highway where the vehicle is going at high rates of speed and stalls out causing my wife to lose control of the vehicle. I plan to take the vehicle to a Dodge dealership but from what I have seen online it seems no obvious resolution has been mentioned. I am very concerned at this point.
Key fob doesnt always unlock/lock/start with push start, usually its delayed or vehicle will say vehicle is running but the ignition wont kick on start with push start. Will be dropping my daughter off at school and with an open of the door the vehicle signals that the key has left the car. I have replaced the key fob and batteries and continue to have this issue. Biggest concern is not being able to start the vehicle when needed or being locked out. Also, the touch screen and radio dials don't always work on steering wheel.
The contact owned a 2014 Dodge Journey. The contact stated that the dealer repaired the vehicle per NHTSA campaign number: 15V675000 (electronic stability control and service brakes, hydraulic). After the repair, there was a loss of vehicle stability and no traction while driving on the highway during inclement weather. The contact felt as if the recall remedy failed to provide a solution, which resulted in a crash. While driving approximately 65 mph on the highway, there was a sudden loss of power and the steering wheel seized. The vehicle crashed into a wall and flipped upside down. The driver sustained head, neck, and lower back pains. The front passenger was suspended upside down, restrained in the seat belt, and had to be cut out of the vehicle by a responder. The rear passengers sustained bruising and whiplash from the impact. One of the two rear passengers was medevacked due to the injuries sustained. The curtain air bags deployed after the crash. The front driver and passenger side air bags later deployed with a low level of deflation and a smoke residue filled the vehicle. The vehicle was destroyed and towed. A police report was filed. The insurance company provided no inspection and diagnosis to determine what caused the crash. The manufacturer was not notified of the failures and the crash. The failure mileage was not available.
Since 2015 this car has drained approximately 5 batteries. I purchased this automobile brand new 11/11/14 with 14 miles on it. This car was first taken to orange park Chrysler Jeep Dodge Ram 7233 blanding blvd., (904) 777-5500 in jacksonville, fl because of a drained battery and the car has to be started by pop-A-lock per my state farm insurance provider. The record shows that this occurred approximately three (3) times. Each time the car was returned with supposedly a new battery with no problem found with the last incident on 11/6/16. I relocated to North augusta, SC and on 11/23/16 and on 12/12/16 my car battery was drained again, state farm roadside assistance (all american road SE 706-631-3580) was called once again and the car was taken to bob richards Chrysler Dodge Jeep Ram 1666 jefferson davis highway in graniteville, SC (803) 349-4910. This dealership stated they found no problems, and after keeping the car the entire week end returning it to me "fixed". 1/9/17 this car will not start again, notified state farm roadside assistance they again referred me to all american roads SE 706-631-3580 the car was jumped and started, but the "check engine" light remained on. 1/10/17 the car will not start again and I called Chrysler customer care where an appointment was set for the car to be serviced on Thursday 1/12/17 @ 10:00 am with milton rueben Chrysler Dodge Jeep Ram 3508 Washington road augusta, ga 30809. Pease help me, I am 67 year old senior and don't know what to do. The vehicle was stationary each time.
- North Augusta, SC, USA
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Helfman Dodge katy freeway houston 713-533-6100 say parts for safety recall "on back order, ,,may take a few weeks or months" before they have the parts. ABS notice R61/NHTSA 15V-675. So we are left with a potentially serious problem with dealer unable or unwilling to repair.
I took my vehicle in to the dealership for the recall to update the computer. After having the recall fixed in May 2016, I was turning left from a complete stop at a stop light and the vehicle started missing, it would not accelerate properly, and the engine light started flashing. This was on 6/2/16. The vehicle was running really rough, as though it was going to stall. I came to a complete stop at the next traffic light, the engine light quit flashing & appeared solid. It stopped missing, but there was a definite lack of power and acceleration capability. I got the vehicle back to dealer on 6/3/16. Again unable to recreate incident, so they reran the computer update from the recall, cleared codes & turned check engine light off. On 7/2/16, I was once again sitting completely stopped at a traffic light getting ready to turn left. While idling at stop light check engine light started flashing again & the vehicle started running rough. I was turning into a parking lot for a shopping center. As I attempted to pull into a parking spot the vehicle stalled half in the parking spot. I put the vehicle in park and was able to start it back up and pull the rest of the way in the spot. After being in the store about an hour, we came back out, the vehicle started, but again had a definite lack of power. After driving it less than a mile, it stalled out again while slowing down to come to a stop. We were able to start the vehicle back and get it back home, still with a definitely lack of power, and park it for the holiday weekend. After the holiday, on 7/5/16, I took the vehicle back to the dealership. Once again they can't find anything wrong, have cleared codes, turned off check engine light & advised me to come pick it up. I chatted with Dodge customer service and they claim to be unaware of the issue or any resolution. Transcript attached.
The contact owns a 2014 Dodge Journey. While attempting to start the vehicle, it failed to start. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
The contact owns a 2014 Dodge Journey. While driving 55 mph, the gauges and meters failed to function. All the lights on the instrument cluster failed to illuminate. In addition, the accelerator pedal was depressed, but the vehicle jerked and hesitated before accelerating. The failure recurred on numerous occasions. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 47,000.
Ed voyles Chrysler Dodge Jeep Ram has failed to remedy the recall of the anti-lock brake system control module for my 2014 Dodge Journey in a reasonable amount of time. After I was initially notified of the recall, I called to schedule a service to address the problem. I was told at this time that the parts required were not in stock and to check back in a few days. Upon calling a second time, I was told that I would be notified when the parts became available. After a month of waiting and no notification, I called for a third time and was told parts were still not in stock and that I would now be placed on a waiting list. Ed voyles failed to offer a timeline for resolution nor simply tell me my place on the wait list, stating that it was not numbered.
The contact owns a 2014 Dodge Journey. The contact stated that the instrument panel lights failed to illuminate. The failure recurred multiple times. The vehicle was taken to a dealer where it was diagnosed that the sensor needed to be replaced. The vehicle was repaired. The contact also stated that when the gear shifter was placed into the reverse position, the accelerator was depressed, the vehicle independently shifted into the drive position. The failure recurred multiple times. The vehicle was taken to a dealer where the transmission was recalibrated. In addition, the contact stated that while driving approximately 35 mph, the brake pedal was depressed, but the vehicle hesitated to stop while making a grinding sound. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic) however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.
The contact owns a 2014 Dodge Journey. When the brake pedal was depressed, the vehicle jerked. The battery warning indicator illuminated and the vehicle stalled. The vehicle was towed to the dealer where the failure was not determined. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic); however, the parts were unavailable to perform the repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The vehicle described above has been unable to unlock by itself on a continuing, but not regular basis. This occurs upon leaving the vehicle on several occasion. Per the dealer request, we began recording the number of times and locations. The attempts to correct or define the issue by Fiat Chrysler America and blue water Chrysler-Dodge- Jeep have garnered no corrective measures. I believe the compromises my family's safety as it remains uncorrected. The vehicle has been to the repair shop seven times for the issue.....updated 11/18/15
During drive the car shuts down, I have taken it to the dealer, and they say nothing is coming up and they only have had it for 3 days, I told the dealership that it shuts down when it wants to.
The contact owns a 2014 Dodge Journey. The contact stated that while driving at 70 mph, the vehicle stalled. The vehicle was able to be restarted. The vehicle also was shaking and would jerk while driving at 70 mph. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 10,000.
One of the biggest problem is the back doors not locking when in drive like they use to. My sons door didn't lock like normal (inside door child lock was locked too) but worse of all my car didn't even show that the door was open in the back and I didn't hear him fall out and it open and he fell out while driving, my check engine has been on and my outside temp on car dash reads 185 all the time, it loses power while driving, the radio also turns volume up and down and channels changes by itself. My wipes back and front sometimes go and don't turn off. My right fender is no longer on the car because when I got a flat aaa lifted the car from the under carriage and the fender just came off on one side like bolts weren't even place on there I bought this car for safety for myself and kids and this car is not safe and Dodge won't help and I'm very upside down on it, im a recently divorced mom waiting for disability for my back. I can't afford to trade it with more money down. I paid a down 6500 and pay 400. Per month and never thought I would have to worry that my kid would fall out while child lock was on and when the doors should lock, . now this new recall with the engine makes me worried to drive my three kids to school or anywhere for that matter.
Driving at any speed the power to the stereo console/informational, control center and the center console intermittently loses power. Not set situation, speed, weather. Took to dealership in which we bought it from button motors in kokomo, in. They stated they couldn't duplicate the problem and gave us the car back. To this day and my mileage is now 25,000. The problem is still happening.
The contact owns a 2014 Dodge Journey. The contact stated that the vehicle stalled after it was started. The vehicle was able to restart after numerous attempts. The check engine warning indicator illuminated. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. Updated 11/09/15 updated 11/18/15.
The vehicle erupted into flames while sitting in the driveway. The car was off and had not been driven for about 12 hours. The vehicle had been into the dealership several times for the radio, navigation, back up camera shorting out while coming to a stop. The night before the fire the vehicles back up camera shorted out and came back on while reversing out of a parking spot. We were going to take the car into the dealership for this problem on 08-06-2015. The neighbors came and got my wife and children out of the house and called the fire department. I have pictures of the fire and all service records of the vehicle leading up to the fire.
A D V E R T I S E M E N T S
- San Antonio, TX, USA