CarComplaints.com Notes: I hope I can stop you from buying this vehicle before you find out that it won't be able to stop you.

7.9

pretty bad
Typical Repair Cost:
$410
Average Mileage:
33,300 miles
Total Complaints:
125 complaints

Most Common Solutions:

  1. replace with good quality pads and rotors (50 reports)
  2. replace brakes and rotors (25 reports)
  3. not sure (19 reports)
  4. recall brake system (9 reports)
  5. Chrysler extending warranty to 36k miles (8 reports)
  6. Dodge did not pay a penny! (5 reports)
2010 Dodge Journey brakes problems

brakes problem

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2010 Dodge Journey Owner Comments (Page 6 of 7)

« Read the previous 20 complaints

problem #25

Jun 012011

Journey

  • 9,000 miles

A D V E R T I S E M E N T S

It started off Dodge had a recall , I was not notified. I was driving and had to stop very fast. when I stopped, The whole front end shuttered. This happened at 9,000 miles. Dodge fixed it stating, the rotors and pads were warped. I am now at 35,000 miles, and I need new pads. I took it to the dealership, they want me to pay a $100.00 deductible. I can goto AutoZone buy pads with a limited lifetime warranty for the same amount. But what bothers me is the premature wear on brakepads. So am I going to be replacing pads every year? There is also a class action lawsuit .

- Sue Ann E., Temple, TX, US

problem #24

Aug 072011

Journey

  • Automatic transmission
  • 32,000 miles

I have taken back my car every month since, & the Midas dealer has replaced my brakes each time with lifetime warranty only to have them damaged within a month! Dodge did not pay anything from the $1100. I paid this needs to be a recall, since nothing working, I have tried every name brand heavy duty brakes & they keep wearing down & noise is squeaking & ruining my rotors, My rotors were warped as well! The manufacture installed warped rotors & faulty brake system, don't buy a 2010 Dodge Journey you will regret the monthly visits to the auto repair shop!!! Dodge wake up & fix this now!!!! What's wrong with dodge for not accepting responsibility on a faulty brake system! Brakes squeak loud after 3-4 weeks of new brake installation, I have taken my suv back every month since August 2011. FED up with this Journey!

- uulala, Cypress, CA, US

problem #23

Sep 012011

Journey SXT

  • Automatic transmission
  • 43,000 miles

According to online articles there have been drastic wear in the break pads and rotars. the dealership wants to charge me to replace them when iv'e only had the car for 8 months. I even have a warranty. the dealership needs to do something because no money is coming out of my pocket. On top of that the car is 2010 and its 2011.

- Britney W., Fairfield, CA, US

problem #22

Aug 062011

Journey

  • Automatic transmission
  • 32,000 miles

A D V E R T I S E M E N T S

I brought my Journey in for it's regular oil change and mentioned to them that there was a "shake" in the steering...yeah, they changed the oil and informed me the brakes needed to be repaired. So, I replied "that's covered under the warranty, right?". "No ma'am, if it's not a manufacturers defect it's not covered under the warranty" ???? Whaaat??? What the hell is the warranty for??? ANYWAY, I had the front brakes done to the tune of about $190.00 and told them to not bother with the rear ones. I'm now in the process of getting rid of that piece of junk, crap, Dodge scrap and will NEVER EVER buy a Dodge/Chrysler product again!!! Oh, I'm in outside sales...yeah, I talk to literally hundreds of people a week and I've told EVERYONE about this...bah, ha, ha, ha, ha!!! Take that you cheap, cheating, bunch of swindling sob's.

- Michelle A., Edmonton, AB, canada

problem #21

Sep 222011

Journey SXT V6

  • Automatic transmission
  • 18,641 miles

At aprox. 22,000k I was given a brake wear analysis which showed 85% remaining for 3 wheels and 70% remaining for the fourth. Shortly after the brakes began grinding and shaking when applied at highway speeds, and eventually the steering wheel would pull out of my grip if I had to brake suddenly. This became a tremendous safety hazard. I took the car to the dealership at 30,000k and was told my pads and rotors on both front and back brakes would need replacing and were down to 30% remaining. This is in the space of about 7 weeks! A Chrysler initiated extended warranty covered the front but I was required to pay for replacement of the rear pads and rotors. When my sales agent inquired of the Dealership Management I overheard him comment he'd heard nothing about brake problems on the Journey (despite the "extended" warranty) and that even though it seemed early to need new brakes it was PROBABLY THE DRIVER! In addition, I also experienced the vibration/shuddering of the vehicle at around 60-70kph and 100-110kph and have been repeatedly told that the service department can't find a problem or recreate it. I find the whole thing even more astonishing to read that there are in fact many identical complaints from other Journey owners. Shame on you Chrysler! and hurray for the power of social media.

- June C., Toronto, Ontario, Canada

problem #20

Dec 152011

Journey R/T 3.5L V6

  • Automatic transmission
  • 22,121 miles

All in all I would say that this is a decent vehicle. Certainly there are better ones out there but for the money it is ok. HOwever, I have an issue with the brakes currently that has left me scratching my head. the rear pads are totally gone (metal to metal) as are the rotors. Fronts still have 40% wear left on them according to the dealer. Mechanic says that there is an issue with back sliders rusting so badly that the pads do not retract from the rotor which ends up in the premature wear. If there is an "issue" then you would think that it ceases being normal wear and tear and then becomes a warranty issue. Such is not the case and I am out 400 bucks. Not the biggest issue in the world but brakes that wear out that quickly don't exactly inspire confidence in the vehicle as a whole.

- cheapskate9999, London, Ontario, canada

problem #19

Sep 022011

Journey SXT V6

  • Automatic transmission
  • 27,771 miles

A D V E R T I S E M E N T S

There is no reason this problem should be happening this early in the ownership. Have only had the car for about a year and a half. With all the complaints that are posted Dodge needs to have a recall on these. I have my 16 year old daughter driving this car and as she is taking her drivers training test the wheel starts shaking as she is applying the breaks. Something needs to be done.

- Christy B., Goodrich, MI, US

problem #18

Apr 112011

Journey RT 3.5L

  • Automatic transmission
  • 6,835 miles

have this 2010 journey for less than a year and all ready have had front rotors replaced twice car has less than 11000 kms. the first time and now has just over 20,000 on it now also back rotors need to be replaced as well chances are will have to do it again before it hits 30000 kms. WHAT A JOKE so far it has been inconvenient warranty is covering it but this is nuts i have told everyone i know to not buy dodge and plan on making a lot of noise with the press until something gets done .DODGE KNOWS THEY DID WRONG ... FIX THE PROBLEM

- Joseph D., Calgary, Alberta, canada

problem #17

Jul 272011

Journey

  • Automatic transmission
  • 19,000 miles

Bought a BRAND NEW 2010 Journey in 2009. Only has 19,000 miles and just had to have the brakes and rotors replaced. Thinking buying a new car I wouldn't have this problem or any problems for a LONG TIME. first time buying a brand new car, and then having to pay $50. was told by the dealership dodge sent out a letter in regards to this, but I never got anything in the mail. wanting to get rid of this car ASAP now before any other problems arise!!!!!!!!!!

- amywi, Osceola, WI, US

problem #16

Jul 012011

Journey SLT

  • Automatic transmission
  • 21,750 miles

at under 12K miles I noticed the front end shaking when putting the brakes on going down hill on the highway. Was in Nevada on vacation. Came home, flat ground driving and didn't get the shimmy much around town. Went on another trip and noticed the shimmy and called Chrysler. They said bring it in to dealer. Read some blogs about the crappy brakes on these cars and the dealership said the rotors were warped. Not by my driving I said. They told me to call Chrysler as they might "help" me with the repair. Called Chrysler and they didn't seem surprised by my complaint of bad brakes. They told me to bring it to the dealer for an inspection, but no work until Chrysler was contacted. Wife brings it in and the service dept left her sitting for 2 hours. When wife asked what was taking so long with the inspection the service tech said they were almost done fixing the problem and had surfaced the rotor. Wife calls me, I call the dealership and pitch a major bitch as they were told don't fix, just inspect. Apparently they called Chrysler without telling us. I was pissed they didn't replace and just ground it down thinner when everyone says thats part of the problem.

Go on another vacation and notice at 19k miles the shimmy is back. Then we get a letter from Chrysler telling us that they have extended the warranty on the brakes to 36k miles and if repair is needed under 24K there is a $50 deductible and if over a $100 deductible for repairs.

Just got back from the dealership that supposedly replaced the pads and rotors with a different part number. Meanwhile my transmission is lurching when coming to a stop. Once a full stop is reached 2 distinct lurches can be felt in the car. Dealer agrees and says it needs repaired. Not sure what is causing that. Not sure what the different part numbers mean on the brake repair either.

- William T., Fairborn, OH, US

problem #15

Jul 282011

Journey SE 4 cyl

  • Automatic transmission
  • 18,000 miles

A D V E R T I S E M E N T S

Listen , the car looks nice and runs well brakes just began to be trouble a week ago got worst daily, not even a year old. I saw online a long list of issues reported with the brakes I called shop/dealer explained said I am aware of the issue they replace both front & rear brakes/rotors claim they have addressed the poor quality brakes..I saw a guy at the dealer stating he has same issue been back 5 times & I should be aware and careful.....sad.

- scottnj, Sparta, NJ, US

problem #14

Feb 152011

Journey EXT V6

  • Automatic transmission
  • 24,757 miles

I purchased the car Feb 8, 2011 and had to take it back 7 days later. The dealership is over 50 miles from my home so it was a total inconvenience. Missed a day of work and had to argue to have them fix it.

- Michele G., Stockton, CA, US

problem #13

May 132011

Journey SXT

  • Automatic transmission
  • 37,143 miles

The discs and pads are too small for the weight of this vehicle. I had new pads fitted and discs skimmed. The vehicle is unsafe same problem persists and yet Chrysler do not think there is any problem. Will address with Chrysler again. Very disappointed in the lack of client safety.

- Olga V., Alberton, Gauteng, South Africa

problem #12

Nov 102010

Journey SXT 3.2L V6

  • Automatic transmission
  • 9,010 miles

dodge sux ass dodge sux ass dodge sux ass. my brakes only lasted 14500km and also the car has been in the shop 8 times for other problems.

- jeremyvictoria, diamond creek, victoria, Australia

problem #11

May 012011

Journey

  • Automatic transmission
  • 20,000 miles

We purchased the vehicle in December 2010. It only had about 16,000 miles at the time. We got rid of our last vehicle because of problems that we were experiencing. We purchased a newer vehicle thinking that we'd get away from headaches. I shouldn't have to be running to the shop already when the vehicle on has about 20,000 miles on it. Ridiculous!

- Tracy S., Fond Du Lac, WI, US

problem #10

Sep 012011

Journey

  • Automatic transmission
  • 15,600 miles

first it's a major safety problem, second its still a safety problem and I think chrysler should step up and fix this problem before someone is injured. So what do the rest of you journey owners think? p.s. the brakes really do SUCK

- Roland V., Traverse City, MI, US

problem #9

Aug 292011

Journey SXT

  • Automatic transmission
  • 15,000 miles

my car is shaking and I read on line that so many problems are happening with this. There are 2 class action lawsuits on this issue. Dealer wants me to pay even though there are tons of reports of the same thing.

Update from Sep 2, 2011: ok, so I called Dodge and they said that Yes, the front brakes are not covered until 36,000 miles because they have had so many complaints but the back ones they haven't had complaints about. I find that hard to believe. So she took a report by me about the back breaks and will have a rep call me to discuss further. If they knew about the front breaks, why did they not do that recall? The guy at my dealership claims he knows nothing of any other this, yeah right!! Anyway, the dealer said I didn't have to pay after I told him what was up. I am just hoping for no more problems.

Update from Sep 6, 2011: well my brakes were supposedly fixed, the rotors were put on a machine and grinded. I went out of town for the holiday and as I was coming over the mountain, my car brakes started grinding again and the car was shaking worse than it ever did. I am so frustrated to have a new car and have these problems. I put in another call to Dodge. I just can't believe that this is happening, we have no hills around here and the dealer said he would have a hard time replicating the problem. There is a problem though, a big one!!!

- Susan C., Arlington, WA, US

problem #8

Jun 042011

Journey SXT V6

  • Automatic transmission
  • 28,728 miles

I have had my 2010 Dodge Journey for under two years, which I purchased brand new. I had to have the front brakes and rotors replaced after 12,551 miles. Now I am having the same problem and am told that once again I need to have my brakes replaced again and have to pay a $100 dollar deductible, which is ridiculous. There is no reason why my brakes and rotors are needing to be replaced this soon and that I should have to pay for them. I have spoken to the service department and have called customer service, with no help from them regarding this $100 deductible that I have to pay because of their faulty brakes and rotors they are continuing to put on my car. This is a manufacturer problem not a customer problem and they are putting the blame on me. I was also told from the service department that there is some part they are adding to the brakes that make them last longer. In saying that, that tells me that they are have in fact used faulty brakes. I am very upset with this reoccurring problem and how Dodge is handling this matter. My families safety is at stake and apparently Dodge does not care because it seems they replace faulty brakes with more faulty breaks.

- Joyce P., St. Ann, MO, US

problem #7

Jul 232010

Journey SXT V6

  • Automatic transmission
  • 12,551 miles

I brought my 2010 Dodge Journey, brand new in November 23, 2009. On March 10, 2010, I took my car in because I felt my car shaking when I would brake. The Dodge dealership checked it out and stated on my invoice that they found no problem at this time. I went back again with the same complaint and they had to have the brakes replaced at 12,551 miles band they did replace the brakes free of charge, which they should have.

- Joyce P., St. Ann, MO, US

problem #6

May 012011

Journey SXT

  • Automatic transmission
  • 10,000 miles

I have only had my vehicle for 5 months and still since day one have not been able to get dodge to replace a tire with a slow leak. I have been getting the run around and have been told to contact tire company on my own for replacement.

I was in the dealership about 3 weeks ago assuming that the vibration in the wheel was due to the tire when I was notified that it was the brakes that and that they would replace them due to a known issue. I left it for the day and when I picked it up they basically told me that they didnt have time to replace the brakes but they did machine the rotors. I have never seen a new car need to have the rotors worked on befor 10k mi. Not 2 weeks later and the vibration is slowly coming back. I contact chrysler for assistance because the dealership was taking the easy road and just completing a job as fast as they can with the band aid method. I was notified today that they are not required to do any more than they have already.

I bought this as my first brand new car and I am very disapointed that I have 66 more payments at $500/mo. for a vehicle that I dont feel safe to drive in. I will never purchase from dodge again. I am told that all the dealerships are franchise and that they do not have to do any more than what they want.

I have had more help and concern from a buy here pay here lot taking much less money from me !

- Dave M., Battle Ground, WA, US

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