CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
21 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
31,025 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Dodge Journey. The contact stated that the air bag warning light illuminated. The contact mentioned that the vehicle was included in NHTSA campaign number: 16V047000 (air bags); however, the parts needed for the repairs were not available. The vehicle was taken to the dealer. The technician confirmed that the failure was due to the recall failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
The contact owned a 2009 Dodge Journey. While accelerating from a stop at 25 mph, the contact crashed into another vehicle that ran a red light. The air bags failed to deploy. A police report was filed and no injuries were reported. The vehicle was towed to the contact's residence and was deemed destroyed. The contact also received notification of NHTSA campaign number: 16V047000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 140,000. VIN tool confirms parts not available. The VIN was not available.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/08/16
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign numbers: 14V373000 (electrical system, air bags) and 16V047000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available respectively.
Dodge recall R03. We have been waiting over a year for the cullman, al Dodge dealership to perform the recall work for recall R03. Dodge site shows that parts are available but we have still not heard back from cullman Chrysler Dodge. We were put on their waiting list over a year ago.
- Hanceville, AL, USA
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The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 09/23/16 updated 10/05/16.
The contact owns a 2009 Dodge Journey. While driving various speeds, the air bag warning light illuminated continuously. The vehicle was taken to an independent mechanic where it was diagnosed that the air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owned a 2009 Dodge Journey. While making a left turn at 20 mph, another vehicle crashed into the rear of the contact's vehicle. As a result, the contact's vehicle fishtailed and crashed into another vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the left elbow and knee that required medical attention. The contact received notification of NHTSA campaign number: 16V047000 (air bags) after the failure occurred. The vehicle was destroyed and towed. The manufacturer was not notified of the failure. The failure mileage was approximately 119,000.
The contact owns a 2009 Dodge Journey. The contact received a recall notification for the air bags; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The NHTSA campaign number was not provided. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact stated that the air bag warning indicator remained illuminated. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
The contact owns a 2009 Dodge Journey. The contact stated that the VIN was included in NHTSA campaign numbers: 14V373000 (air bags and electrical system) and 10V658000 (electrical system). The contact called the dealer, but the part was not available within a reasonable time frame. The contact was unable to schedule an appointment and determine when the vehicle would be repaired. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. When starting the vehicle, the stability control, ABS, and emergency brake lights illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V047000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 135,000. VIN tool confirms parts not available. Updated 07/26/16 the consumer stated on two separate occasions, the brakes brought the vehicle to an abrupt stop. Updated 08/02/16.
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign numbers: 16V047000 (air bags) and 14V373000 (air bags and electrical system). The parts were not available in a reasonable time frame to receive the repairs from the dealer. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Dodge Journey. The contact received a recall notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced the failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tools confirms parts not available. Updated 06/14/16 updated 06/16/16.
Dodge has a recall (Dodge recall: Safety recall K07 / NHTSA recall: 10V658000) concerning the wiring harness in the front door, which may break and could cause the airbag light to turn on as the sensor would not be connected. My Dodge Journey has this issue with the wiring harness, but Dodge will not fix it as my 2009 Journey is not listed under that recall for some reason.
A D V E R T I S E M E N T S
- Virginia Beach, VA, USA