CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
21 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
31,025 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2009 Dodge Journey. The contact stated the air bag warning indicator illuminated and remained on. The vehicle was taken to the dealer where it was diagnosed that the occupant restrain control (orc) module needed to be replaced. The contact received notification of NHTSA campaign number: 16V047000 (air bags) however, the remedy was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 140,000. VIN tool confirms parts not available. The VIN was not available.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The manufacturer indicated on the interim notification letter indicated that the parts could become available mid of second quarter of 2017.the manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the remedy would not be available until the second quarter of 2017. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Vancouver, WA, USA
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The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign numbers: 14V373000 (electrical system) and 16V047000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tools confirms part not available. Updated 05/10/16
The contact owned a 2009 Dodge Journey. While driving 30 mph, the vehicle stalled, rolled over multiple times, and crashed into another vehicle. In addition, a smoke odor emitted from the vehicle. The air bags failed to deploy. The driver sustained back and leg injuries that required medical attention. A police report was filed. The vehicle was towed away from the crash scene. The vehicle was not diagnosed and was deemed destroyed. The VIN was included in NHTSA campaign numbers: 14V373000 (air bags, electrical system) and 16V047000 (air bags). The manufacturer was notified of the failure. The failure mileage was 90,000.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. The contact received a recall notification for NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge grand Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The VIN was unknown. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system). The contact had not been able to schedule a recall repair appointment for more than two years due to the part not being available. The dealer was called several times and was unable to determine when the part would become available. The manufacturer was notified and was unable to provide a definite date for when the parts would be supplied to the dealer. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. While idling at a traffic light, another vehicle ran a traffic light and crashed head on into the contact's vehicle. The air bags failed to deploy. A police report was filed and the vehicle was towed. The driver sustained head, neck, and back injuries that required medical attention. The other driver sustained unknown injuries that required medical attention. The vehicle was taken to the dealer. The technician explained that the air bags failed to deploy since the impact was more to the right of the vehicle. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 18,750. Updated 04/20/16
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags and electrical system); however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced the failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system ), however, the par to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Lafayette, GA, USA