This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Both the driver side and passenger side rear power sliding doors will not open manually or via the power buttons on the key. The driver side rear door did stopped opening at 38K miles and the passenger side rear door stopped working at 46K. This is a safety issue as we have children in carseats, and we cannot open the doors to remove them.
Ret'd from a week long trip into my driveway, ready to unload clothes, etc. Driver side sliding door would not activate, nor could I open it manually. Tried, tried, tried - both manually and with key fob & with button above dash, to no avail. In early am left military facility lodging in Indiana - no prob. Took to local hertrich dealer pocomoke city, md. Indicated 'actuator' at a cost of over $700. Decided to check recall possibility as a true safety problem if my great grand children were inside. Started copying all the 2019 complaints only to find out that out of 222 complaints the large majority are related to this problem. Surely Dodge should put out a recall. Sudden, unexpected, had bought 2016 Dodge as used car w/remaining warranty. Had to fix passenger side door while still under warranty because of a growling sound in mid 2017. Hertrich Dodge can provide those details. Yes, I want this covered, after seeing all the complaints just in 2019. Will inform my Dodge dealer re this complaint & await a recall surely! car has over 79K miles. At 81, don't need someone killed or injured on my watch because they cannot exit in an emergency! 7/2/19 - am lvg lodging fine; home in driveway it occurred.
Passenger side sliding door lock is stuck in the locked position. It will not unlock with the key fob or by manually unlocking. It has worked fine for the 2 and 1/2 years we have had the vehicle and then it suddenly stopped working.
The actuators in both sliding doors have failed. The driver's side sliding door will not unlock and cannot be opened. The passenger side sliding door cannot be locked. This is a safety issue. We need to exit the car when needed and not worry about whether the doors will operate. Likewise, we need to have confidence that our car is locked and that no one can enter while we're in it or while it's parked. The repair for this problem is over $2000. I have come to learn that this is a known problem to Dodge and yet they have not taken care of it! they should recall these vans and provide a fix. Consumer had the vehicle repaired.
Drivers side sliding door is stuck in locked position and cannot open door manually or with key fob or any other buttons that would normally open door. Cannot manually unlock door and when I try to open it it says you have to unlock first but cannot.
- Belleville, IL, USA
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Driver's side sliding door would not open manually, with the key fob button, or with either button inside the vehicle. Door was also stuck in "lock" position and could not be unlocked manually, with key fob, or with interior buttons.
Stationary in driveway, drivers side rear door unable to open manually or electronically. Brought to dealership where purchased and left it to the tune of $296 labor for diagnosing. Not fixed that would be another $600 for parts plus labor. Needs to be recalled, dangerous if in a accident.
When the car is in park, ignition on or off, the driver's side sliding door is locked and closed and will not open using the keyfob, the door button on the ceiling console, the door button on the door wall, the inside or outside door handles. The lock will not manually lock or unlock. You cannot exit the van on that side.
My passenger side sliding door stopped working. I tried opening it manually and with the key off and dome switch, but not doing anything. Even with vehicle in start and also parked.
Driver's side rear sliding door stuck shut and locked. Will not unlock. Will not open. Just pulled in the driveway and went to grab laundry from the backseat and the door will not open
Driver side sliding door is stuck in the lock position. It wont unlock with the remote, button inside or manually. Keeps showing error messafe if you try to open it that the door needs to be unkocked but will not unlock. Very unsafe since minivans are for family's and bow in the case of emergency I cant open that door. Especially since the vehical has less than 60K miles on it.
Left sliding door will not open from inside or outside the vehicle. Passengers on that side would be trapped in the vehicle in an emergency. It will not open with key fob or manually, from inside or outside.
Sliding door behind driver locked will not unlock. Googled problem many vehicles with same problem. I use these as school bus and cannot use it now.reading about problem Dodge fix is a $1100 dollar fix.
Rear driver side sliding door has completely stopped operating. Will not open either manually or electrically. It is as if it is permanently locked. Passengers on that side cannot exit the vehicle that side, making it a serious safety hazard.
Both sliding doors will not open - jammed in locked position. Cannot manually or electronic open. This is very dangerous as I cannot get my grandkids out of the van in an emergency. Also unable to use the van if there are more than 2 adults. There was no incident that caused this. Worked one day...next day didn't work. Happened within a couple weeks of each other (the doors)
Takata recall - our problem is that the sliding side doors will not open. One played out about 6 months ago and the other played out a week ago. I've took it to be checked out at auto zone and none of the fuzzes were blown out. By it being considered a new vehicle the side doors shouldn't be having any problems!
A D V E R T I S E M E N T S
- Front Royal, VA, USA