This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Right sliding door would not unlock. Neither the key fob. Overhead button, outside door handle nor the inside manual or electric button will allow the door to open. Big safety hazard as I Transport my grandchildren. I fixed it by forcing the actuator connecting rod. However, now the left sliding door will not unlock.
The sliding door door lock actuator is very noisy. Something is wrong with it. Every time I unlock the doors that specific passenger side sliding door is very noisy.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the driver's side rear sliding door was defective and could not be opened manually nor with the key fob. The vehicle was not taken to a dealer for a diagnosis or to be repaired. The manufacturer was not made aware of the failure. The failure milage was 19,000.
- Longview, WA, USA
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Good afternoon, I am writing today with a serious safety issue on our 2016 Dodge Grand Caravan. Our van has rear power slider doors and locks; recently the driver's side rear door has stopped sliding and will not unlock at all, either with the key or manually. Apparently this is a well-known issue; the dealer has stated that they will take a look at a vehicle for repair but we will have to pay the $100 diagnostic fee and approximately $1100-1300 to have the door repaired. This is a common factory defect that is also a severe safety hazard. I have three young children; if I was hit on the passenger side of the vehicle, how could I possibly get my children out of the car safely" if it was simply a power vs. Manual door issue, we wouldn't mind. However, the door will not open at all. Not only is the inconvenience severe with two children in car seats, but the safety issue is unconscionable. Will it take the death of a child for Dodge to issue a recall on the common problem" even the repair tech at the dealer said that it happens all the time. This is not right and not safe for families. Please contact me via email or at [xxx] for more information. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Regarding 2016 Dodge Grand Caravan, base model except for stow-N-go seats; no power windows. Vehicle purchased new in May 2017; probably had been sitting on the lot for close to a year. We've put on 32625 miles to date. With no warning, driver side sliding (translating) door power lock froze in locked position with door shut. Cannot move lock lever, manually or electrically and cannot open door from inside or outside the vehicle. Will be disassembling door lining panels from inside the vehicle to troubleshoot the problem. Anticipate having to replace door lock actuator or, at the least, freeing up the lock to restore function. Note: This driver's side door gets more lock-unlock cycles than the passenger side door as the key fob "unlock" button actuates the driver side doors with the first push, then unlocks the rest of the doors on the second push. "interior view" photo shows the beginning of my disassembly process. Need special tool to remove side panel.
Sliding door lock will not unlock. It is stuck in the lock position. Can not unlock it through remote, interior switch or manually. The door is shut and will not open, which is a safety hazard. Vehicle was parked when I went to do groceries. Returned to vehicle and the drivers side sliding door would not unlock.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the rear driver door lock was ceased in the lock position. The contact mentioned that the door was unable to be unlocked manually or by using the key fob. The contact stated that in order to unlock the door, the door panel needed to be removed and the interior metal rod needed to be pulled to unlock the door. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.
My passenger rear sliding door won't unlock. No matter what you do to try to unlock the door it won't unlock. The power locks and manual locks are stuck. If you are in the rear seat you can't get out unless you crawl to the other side of the van. It happened when I parked my vehicle at a restaurant and the door wouldn't unlock. I had to get my 3 year old daughter to crawl across my vehicle to get her out
Drivers side door will not open. Manually or by remote. It is stuck in lock mode. Serious safety issue! I have an infant in a carseat and 3 other children that this impacts! if we were in an accident someone could die!!
While driving the vehicle the sliding rear driver side door pops open and close causing the dome light to come on and a door ajar message appear on the dash. Need to pull over and push rear sliding driver side door shut to reset door. When using dual climate the front passenger vents and rear vents blow hot air even when switching to A/C. we brought van to dealership while under warranty to fix issues but still have on going issues. We brought the A/C issue in for repair 4 times since 2018. We brought the door issue in for repair multiple times since 2018 as well. Sometime not receiving paperwork from the dealership because they didn't write any up. It is a concern when driving with my children in back if the door does open while I'm driving. Another concern is the heat blowing on them during summer because the A/C malfunctions in the rear and passenger vents. Has happened at various dates with different milage. Has happened multiple times.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the vehicle failed to accelerate while driving. The check engine warning light illuminated. The contact also stated that the driver rear sliding door failed to operate as designed. The vehicle was taken to san lejandro Chrysler Dodge Jeep Ram (1444 marina blvd, san lejandro, ca 94577) where the battery and sliding door latch were replaced however, the failure recurred. The manufacturer was made aware of the failure. The contact was informed to take the vehicle to a local dealer to be diagnosed out of pocket. The vehicle was not taken to be diagnosed nor repaired. The approximate failure mileage was 39,500.
The actuator in both sliding doors has broken. Our mechanic suggested we request a recall for this part as the minivan is still fairly new and the part is expensive. One sliding door would not open at all and the other would not lock. Our mechanic was able to get the door that was stuck closed to open again but now it no longer locks either. In doing some online research this appears to be a common problem with Dodge minivans.
Both sliding doors have stopped working on my 2016 Dodge Grand Caravan. From my research the door lock actuators have gone bad on both sliding doors. This means that neither door can be opened. Passengers have gotten locked inside. A basic safety item like door locks should not go bad on a 2016 vehicle. The dealers want an insane amount of money to fix this problem and it is apparently happening everyday to other owners. The van is basically useless until this issue is fixed. When it happened to me a passenger had a panic attack because we could not get the doors open. This is a well know safety issue and I don't understand why there has not been a safety recall to date. Please help all Dodge Grand Caravan owners with the urgent issue. Thanks
I have a 2016 Grand Caravan with 52000. The driver side rear sliding door is stuck shut in the lock position. I can not get it unlocked to open door. It had been working good all day. I got home to take my kids out of their car seat but the door wouldn't open. Tried with the fob, door lock switch and manually unlock it but it won't budge. What's it going to take to get a recall on this. My child getting killed (god forbid) and me sueing Dodge and NHTSA. There are certainly have been enough complaints about this happening.
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the rear driver side sliding door failed to open and close. In addition, while attempting to open or close the sliding door an abnormal buzzing sound was heard. The vehicle was taken to arrigo Dodge Chrysler Jeep Ram dealer, (5901 madison ave, tamarac, fl 33321) but was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact the vehicle warranty was expired. There was no additional assistance provided. The failure mileage was 22,000.
Automatic second row passenger doors and or locks are sealed shut. The doors cannot be opened or closed and are sealed completely and totally shut. There is no manual over ride system to manually open and close the doors or to manually unlock the doors to open them. These are the doors that children use to get in and out of the vehicle as these are the seats that children, toddlers, and babies ride in. These doors are completely and totally sealed shut and cannot be opened manually. They may or may not be locked and cannot be unlocked manually either. The auto mechanic cannot get inside of these door panels to find out what is wrong even after stowing the seats as there is also no way to get the door panels off from the inside of the car while the doors are sealed shut. You have to open the doors to get the door panels off to look inside of the doors to see what is wrong. But, you cannot do this because the doors are sealed shut. Faulty and defective design and engineering! serious safety issue for children! mechanic cannot get any information from Dodge about how to fix problem. Doors have been sealed shut for 6 months. Cannot get in or out of either door in second row. No manual override of any kind to use doors as manual doors. Automatic door design and automatic lock design are defective and present a serious safety issue. Dodge not telling dealers or mechanics how to fix this either. It is a mystery and Dodge is not sharing information to get it fixed.
The driver's side sliding door is not unlocking. The door won't open, so I am unable to put my baby in and out of his car seat through that door. The door won't open manually or through the use of the automatic lock buttons. The vehicle's locks were working in the morning, but the one lock stopped working that evening. The car was stationary and in a parking lot when the lock was checked and found to be malfunctioning. This is definitely a safety risk because I need to be able to get my baby in and out of his car seat in case of an accident. Also, the safety of the vehicle isn't guaranteed with the faulty lock.
Sliding door behind driver is closed and locked. The door will not unlock or open. I feel this is a safety issue for the rear passengers. In another van I ran over a piece of steel on the highway and put a hole in the gas tank. After pulling over to the side of the highway and smelling gas all rear passengers was able to get out on both sides. I have heard of other Dodge vans having the same problem.
A D V E R T I S E M E N T S
- Statesville, NC, USA