This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's side headrest deployed while the vehicle was in motion in reverse in our driveway (no accident). The headrest struck the driver in the back of the head, startling the driver and causing a safety hazard. Upon further inspection of the headrest, the plastic pieces holding the rod that secures the headrest failed.
While driving on little road in pasco county Florida on July 25th, my passenger side headrest deployed as if in a crash, striking my father in the head. The unit still has the metal pin attached by clamps and basically snapped. The plastic is broken.
The driver headrest active head restraint safety device deployed without warning during normal driving. There was no impact, etc., that would cause the device to deploy. The device errantly deployed. The headrest came in sharp and sudden contact with the rear of my head while in motion on a city street, not turning. Through online research I noted that this seems to be a common issue.
- St Pete Beach, FL, USA
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I just pulled out of work and I was driving down the road. My driver seat head rest popped open and hit the back of my head. I didn't hit anything or nothing hit me. I was driving maybe 40mph with no other cars around me. I didn't even realize what happened until I pulled into the parking lot of the store I was going into to. My head rest is still intact just split open!
While driving, with no warning, the active head restraint deployed on the drivers seat, knocking me in the back of the head with force, momentarily causing me to lose control.
I was driving to church at about 20 mph when I heard a noise and felt a bump striking my head. The drivers headrest was deployed. It seems like some plastic clips or parts inside just broke...
The passenger side active head rest come apart, luckily in the driveway. It pushed forward about 3". the plastic that locks around the hinge pin broke. The dealer wants $700 dollars to replace, plus when will the drivers side head rest come apart. Clearly this will be a $1,400 repair when complete
I was pulling out of a fast food drive thru onto the main road and my passenger seat headrest deployed. My daughter was sitting on front seat. The car did not have any impact and was less than 5 mph out of the drive thru.
Second row passenger side bench seat no longer latches to the vehicle. Mechanism is now jammed and will not function. Vehicle seat is free floating and will not latch to the vehicle. Occurred during normal use, as third row passengers were exiting from the vehicle.
The front passenger head rest suddenly and violently popped open while in motion on a straight, smooth, city street without any outside force being applied to it. If anyone had been sitting there, it would have jolted the person's head forward. I worry that this will also happen to the driver's side at some point. This is a safety issue.
Driving on a 45mph city road. I was a passenger, husband was driving and I heard a loud noise and felt something hit me in back of head. Thought we were hit by another car but we were not, we were still driving at same speed. My headrest had ejected for no reason and hit me on back of head and neck.
While driving down the interstate at 70mph the front passenger side head rest "deployed" without warning, striking and injuring my wife who required medical treatment to resolve the injury. Inspection of the head rest revealed that the plastic that holds the metal retaining pin for the active head rest system had failed, resulting in the rapid forward movement of the head rest causing injury. Dodge/fca so far is refusing to cover the obvious materials failure and poor design under warranty.
The passenger headrest active head restraint safety device deployed without warning during normal driving. There was no impact, etc., that would cause the device to deploy. The device errantly deployed. Had a passenger been in the vehicle this could have resulted in serious injury. The vehicle was in motion on a city street. Through online research I noted that this seems to be a common issue.
As I was driving to my son's football game, my headrest deployed and violently hit me in the back of the head. I hadn't hit anything or a pothole. I lost control of the car momentarily, but thankfully was not around other vehicles and was only going about 30 mph. It sounded like my airbag had deployed, but after looking around to find what happened, I noticed my passenger side headrest was out and so I felt behind my head and sure enough it had deployed as well. I ended up going to the er because of a head injury as I was disoriented and dizzy and had light sensitivity. I have been diagnosed with whiplash and have had headaches everyday since the accident. I am also seeing a chiropractor because my back is all messed up as well.
Upon washing my car, the passenger side front seat active headreast activated while sitting in the driveway. No one was in the seat and the car wasnt in motion. There also wasn't any rear impact. Took the car to the dealer been getting the run around if its covered under warranty.
The front passanger side headrest completely became undone with such force that it pushed the back of my head forward while we were driving to our destination. Felt like some one punched me in the back of my head with such force that if I was the person driving, it could have caused an major accident. We were on a major highway (turnpike) going about 70 mph and I'm glad that it was not the driver's side.it startled me and my wife as well it completely unexpected.now the question is that if this happened on the passenger side, its just a matter of time that it can happen on the drivers side"?" this headreast looks like its sprinloaded and the pin that holds this headrest together failed. The unit is broken and the plastic housing inside the headrest that holds the pin is broken as well. Please this needs to be looked at as it is an accident waiting to happen because it just can happen at any time and it would be unfortunate for anyone to get hurt if they are driving during the day or especially at night time.
While stopped with the vehicle in park after just coming off of the interstate at a truck stop, the passenger side active headrest popped. No damage had occurred to the vehicle, no large bumps or curbs were hit. Luckily we were stopped and no injury occurred. Unfortunately this is a huge expense to fix at a dealership (over $700 just for the part plus shop hours making it about a $1000 expense not covered by warranty!) this is a huge safety concern - 1. if we are now in a collision prior to repair will our airbags deploy as this is part of the whole system (and the one is already sprung so could damage occur because of that) 2. if we had been driving and it were to deploy and hit someone it the back of the head it could easily cause an accident causing injury or even death to occupants and to occupants of other vehicles! this could be extremely dangerous!
A D V E R T I S E M E N T S
- Palm Coast, FL, USA