Passenger side headrest deployed while operating vehicle. There was headrest damage in the process, making the fastener unrepairable. I do not see a current open recall on this issue, even though there are numerous complaints about the same issue online.

- Cullman, AL, USA

Driver side headrest inadvertently deployed while operating vehicle. Headrest fastener damage in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there even though there are numerous complaints about the same issue online.

- Hattiesburg, MS, USA

The head rest pop open put of no where. Try to explain this to them and no one is willing to help. However after doing my research, I found out I'm not the only one with the problem and that is very common. When I brought this up to their attention I was told that there is not a recall on it so therefore they won't be able to help.

- Plantation, FL, USA

I was cleaning my car (stationary in driveway) on 11/3/2019 and noticed a piece of plastic on the floorboard. I looked up to see where it might have came from and noticed the driver seat headrest was separating. I attempted to push the two pieces back together and the headrest fully deployed. Upon inspection I could see that the clip that holds a metal pin had failed. The plastic piece I found was part of this clip. Very grateful I was not driving when this happened. This vehicle is only 4 years old. It is not stored in the heat or sun. Now we get to wait for the eventual failure of the passenger side active head restraint. Safety devices should not cause injury.

- Fort Worth, TX, USA

While vehicle was sitting stationary in my driveway over night, the passenger side headrest deployed. The vehicle was unoccupied and not in motion. The vehicle has 121,000 miles on it. Online research revealed this is a common occurrence with over 30 incidents already documented. This safety related item needs to be identified for recall.

- Brunswick, MD, USA

While driving the car, my daughter was in the passenger seat and without warning, the headrest on the passenger side broke and hit her in the head.

- Palm Coast, FL, USA

Driver's side headrest deployed while the vehicle was in motion in reverse in our driveway (no accident). The headrest struck the driver in the back of the head, startling the driver and causing a safety hazard. Upon further inspection of the headrest, the plastic pieces holding the rod that secures the headrest failed.

- Page, AZ, USA

The headrest all of a sudden popped out/ exploded while I was driving and hit the back of my head

- Columbus, TX, USA

While driving on little road in pasco county Florida on July 25th, my passenger side headrest deployed as if in a crash, striking my father in the head. The unit still has the metal pin attached by clamps and basically snapped. The plastic is broken.

- Spring Hill, FL, USA

The driver headrest active head restraint safety device deployed without warning during normal driving. There was no impact, etc., that would cause the device to deploy. The device errantly deployed. The headrest came in sharp and sudden contact with the rear of my head while in motion on a city street, not turning. Through online research I noted that this seems to be a common issue.

- St Pete Beach, FL, USA

I just pulled out of work and I was driving down the road. My driver seat head rest popped open and hit the back of my head. I didn't hit anything or nothing hit me. I was driving maybe 40mph with no other cars around me. I didn't even realize what happened until I pulled into the parking lot of the store I was going into to. My head rest is still intact just split open!

- Monongahela, PA, USA

While driving, with no warning, the active head restraint deployed on the drivers seat, knocking me in the back of the head with force, momentarily causing me to lose control.

- Flower Mound, TX, USA

I was driving to church at about 20 mph when I heard a noise and felt a bump striking my head. The drivers headrest was deployed. It seems like some plastic clips or parts inside just broke...

- Tucson, AZ, USA

The passenger side active head rest come apart, luckily in the driveway. It pushed forward about 3". the plastic that locks around the hinge pin broke. The dealer wants $700 dollars to replace, plus when will the drivers side head rest come apart. Clearly this will be a $1,400 repair when complete

- Lk Havasu Cty, AZ, USA

I was pulling out of a fast food drive thru onto the main road and my passenger seat headrest deployed. My daughter was sitting on front seat. The car did not have any impact and was less than 5 mph out of the drive thru.

- Carrollton, TX, USA

Second row passenger side bench seat no longer latches to the vehicle. Mechanism is now jammed and will not function. Vehicle seat is free floating and will not latch to the vehicle. Occurred during normal use, as third row passengers were exiting from the vehicle.

- Pasadena, MD, USA

Driver headrest deployed by itself with no reason, starting the vehicle headrest deployed

- Boca Raton, FL, USA

The front passenger head rest suddenly and violently popped open while in motion on a straight, smooth, city street without any outside force being applied to it. If anyone had been sitting there, it would have jolted the person's head forward. I worry that this will also happen to the driver's side at some point. This is a safety issue.

- Greenville, NC, USA

Driving on a 45mph city road. I was a passenger, husband was driving and I heard a loud noise and felt something hit me in back of head. Thought we were hit by another car but we were not, we were still driving at same speed. My headrest had ejected for no reason and hit me on back of head and neck.

- Perrysburg, OH, USA

While driving down the interstate at 70mph the front passenger side head rest "deployed" without warning, striking and injuring my wife who required medical treatment to resolve the injury. Inspection of the head rest revealed that the plastic that holds the metal retaining pin for the active head rest system had failed, resulting in the rapid forward movement of the head rest causing injury. Dodge/fca so far is refusing to cover the obvious materials failure and poor design under warranty.

- Santa Clarita, CA, USA