This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The active restraint headrest on passenger side front seat deployed while sitting over night in the driveway. Vehicle has 104,000 miles and there hasn't been any rear end impacts. It appears that the part that holds the pin has broken allowing the headrest to deploy and the pin is still in the latch it's self. There in not any current recall on this but if it happens while someone is setting in the seat it could cause a head or neck injury or if it is the driver cause an accident.
While driving at approx. 40 miles per hour, the drivers side head rest exploded causing my head to move slam forward. I though someone had hit me from behind but looked and there was no one there. Pulled over to the side of the road to find the head rest apart. I contacted a local dealer and they asked if I ran into a curb, hit a large bump or was involved in an accident and was sorry to hear that happened. After research on the internet, there are several reports of these headrest exploding randomly on several Dodge models specifically the Durango. My vehicle is a 2014 with 29K miles on it, never in an accident and barely driven.
Without warning, the passenger side front seat active head rest deployed without cause or crash. The vehicle was not moving, we were just getting inside. The passenger side head rest tethered to the seat suddenly and unexpectedly deployed causing damage to the head rest. No visible damage is apparent to the vehicle itself (crash), and no visible codes or warning lights (I.e. airbag light) are displayed. The vehicle has never been in an accident.
Without warning my passenger side headrest popped open. Don't know exactly when it happened as most of the time there is no one in the passenger seat. Not involved in any accidents. Headset just popped open and is stuck.
- Houston, TX, USA
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The touch screen works part of the time and other times not. Also air works sometimes and not other times, sometimes half the car is cold while at the same temp the other half of the car is hot air from the vent. Also the seat set up does not keep settings.
Vehicle parked overnight. Upon entering the drivers headrest was noted to be exploded open as the plastic mounts holding the pin keeping the active restraint closed had disintegrated. If car had been underway this might have been lethal..
I was driving 40-50 mph on hwy 146 near kemah, tx. Suddenly and without warning the driver seat headrest rose up several inches and the front of the headrest shot out and hit me in the back of the head.
While my wife was driving down the highway the active head rest pop out, hitting her in the back of the head. She was startled, she then pulled off to the side of the road to see what had happened
While my vehicle was parked in my garage the passenger side head rest deployed without impact or warning. Failure milage was 46400. Had local Chrysler Dodge inspect failure and was told that head rest needed to be replaced at a cost of $709.49 in order to have the air bag light reset.10/
Active head restraint malfunctioned and deployed while driving slowly through a parking lot. Speed bumps were encountered, but I cannot remember if the ahr deployed while passing one. Passenger suffered head injury.
While driving on the highway something exploded loud inside the car. I screamed and at the front passenger's seat, I saw my daughters head and body moving forward as she was impacted by the seat. Then I noticed that the headrest popped and hit my daughter strongly in the head. I went right away to big O Dodge 2645 laurens rd, greenville, SC 29607. The technician looked at the headrest and told me to make an appointment because they were too busy. They gave me an appointment for a week later and also told me to call Chrysler 800-992-1997 to see if they cover the part. I talked to ariana gonzalez 9:45am and she said she was going to call big O Dodge to verify what can be done, but she never called me back. I called again Chrysler and talked to joel and he said they can't do anything about it until the car is diagnosed. I emphasized that this is really dangerous and that I am afraid that this happens to my driver's seat while I am driving. This is a great safety hazard. If this explodes in the driver's seat while driving it can cause an accident. This is my daily use vehicle and I need this to be solved right away, and prevent many other people using dogde from being harmed.
After making a left turn at an intersection, the passenger side active headrest deployed. No other safety systems activated, and no warning lights appeared on the dash. The driver-side headrest did not deploy. Speed was less than 30 mph. Looking at the headrest, it appears that the plastic clips that hold it in place failed, causing the deployment. See the attached photographs. The vehicle had 38,402 miles at the time of the incident
My wife was driving the vehicle when there was an exploding sound immediately followed by hit to the back of her head. She is currently in a lot of pain from her neck and has a nice headache to accompany it. The vehicle was in motion when the headrest deployed on it own.
The headrest of the passenger seat suddenly deployed without any accident when the vehicle doesn't move. Please also note that the vehicle was never used off-road. My car has only 35000 km on its odometer and never been involved to any accidents. It seems like manufacturer defect. The headrest deployed because all plastic latches were damaged due to poor quality of matereal. I have contacted with my lokal dealer but had no any help. I'm afraid that same could happen with driver's side headrest while driving that able to lead fatal accident. Please help people to be safe, Chrysler doesn't whant to hear us at all ! please raise an investigation to initiate recall.
My driver side headrest deployed on its own while driving down the road. The vehicle has never been in an accident and it is only 3 years old. The deployment almost caused me to wreck but I was able to maintain my vehicle to come to a stop in the other lane. I have contacted the dealer and Dodge with no help. There equipment malfunction and I have to pay $684 to have it repaired. Keep in mind it is suppose to deploy in a rear end collision and there was no collision. It was a spontaneous deployment.
On 3/6/17 the passenger side front seat active head rest deployed without cause or crash. When driving in normal conditions the passenger side head rest tethered to the seat suddenly and unexpectedly deployed causing damage to the head rest. Attempts to repair this and or find the cause at the Dodge autonation dealer located at 21027 I-45 North, spring, tx 77388 (877-791-6569) where the vehicle was purchased met with a declined repair due to the damage was listed as "trim". at the time the ahr deployed a passenger was in the seat at the time but was not injured due to the "tethers" held the front face of the head rest from projecting outward/forward. I was notified by the service director at the Dodge dealer frankie freeze this has happened before and he has personally seen this type of deployment without cause. In the service manual in the event the ahr deploys there is a "reset" process. Due to the high velocity of the head rest deployment the unit itself was damaged to include the head rest cover and was not able to be "reset". no visible damage is apparent to the vehicle itself (crash), and no visible codes or warning light (I.e. airbag light) are displayed. At this time I have disputed the claim by Dodge that this is a "trim" issue and the service department can not determine why the head rest deployed and referred the issue and deployment to a investigator. I suspect but have no evidence of the deployment of the head rest was caused by the right rear rear passenger opening the factory installed video system installed in the front passenger seat (rear entertainment system). It is possible the back of the flip open monitor plastic shroud struck the back of the head rest when opened causing it to deploy. The vehicle was in operation in normal traffic conditions at night with little to no lighting in the vehicle. A distinct and loud pop was heard from the seat.
1) when turning on ventilation seats - driver and passenger seat blow hot air instead of cool air. Caused a mild burn for driver and passenger. In service - wiring defect. 2) taillights (led) stopped working when driving and braking. Only turn on when in park. In service. 3) sunroof stopped working twice. Had to turn car in for service 2 times. First time worked with a replaced part. Waited over 2 weeks for the part to arrive. Then 2 weeks later, it broke. In service - wiring defect.
A D V E R T I S E M E N T S
- Columbia, SC, USA