This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger headrest active head restraint safety device deployed without warning during normal driving. There was no impact, etc., that would cause the device to deploy. The device errantly deployed. Had a passenger been in the vehicle this could have resulted in serious injury. The vehicle was in motion on a city street. Through online research I noted that this seems to be a common issue.
As I was driving to my son's football game, my headrest deployed and violently hit me in the back of the head. I hadn't hit anything or a pothole. I lost control of the car momentarily, but thankfully was not around other vehicles and was only going about 30 mph. It sounded like my airbag had deployed, but after looking around to find what happened, I noticed my passenger side headrest was out and so I felt behind my head and sure enough it had deployed as well. I ended up going to the er because of a head injury as I was disoriented and dizzy and had light sensitivity. I have been diagnosed with whiplash and have had headaches everyday since the accident. I am also seeing a chiropractor because my back is all messed up as well.
Upon washing my car, the passenger side front seat active headreast activated while sitting in the driveway. No one was in the seat and the car wasnt in motion. There also wasn't any rear impact. Took the car to the dealer been getting the run around if its covered under warranty.
The front passanger side headrest completely became undone with such force that it pushed the back of my head forward while we were driving to our destination. Felt like some one punched me in the back of my head with such force that if I was the person driving, it could have caused an major accident. We were on a major highway (turnpike) going about 70 mph and I'm glad that it was not the driver's side.it startled me and my wife as well it completely unexpected.now the question is that if this happened on the passenger side, its just a matter of time that it can happen on the drivers side"?" this headreast looks like its sprinloaded and the pin that holds this headrest together failed. The unit is broken and the plastic housing inside the headrest that holds the pin is broken as well. Please this needs to be looked at as it is an accident waiting to happen because it just can happen at any time and it would be unfortunate for anyone to get hurt if they are driving during the day or especially at night time.
While stopped with the vehicle in park after just coming off of the interstate at a truck stop, the passenger side active headrest popped. No damage had occurred to the vehicle, no large bumps or curbs were hit. Luckily we were stopped and no injury occurred. Unfortunately this is a huge expense to fix at a dealership (over $700 just for the part plus shop hours making it about a $1000 expense not covered by warranty!) this is a huge safety concern - 1. if we are now in a collision prior to repair will our airbags deploy as this is part of the whole system (and the one is already sprung so could damage occur because of that) 2. if we had been driving and it were to deploy and hit someone it the back of the head it could easily cause an accident causing injury or even death to occupants and to occupants of other vehicles! this could be extremely dangerous!
- Clive, IA, USA
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The active restraint headrest on passenger side front seat deployed while sitting over night in the driveway. Vehicle has 104,000 miles and there hasn't been any rear end impacts. It appears that the part that holds the pin has broken allowing the headrest to deploy and the pin is still in the latch it's self. There in not any current recall on this but if it happens while someone is setting in the seat it could cause a head or neck injury or if it is the driver cause an accident.
While driving at approx. 40 miles per hour, the drivers side head rest exploded causing my head to move slam forward. I though someone had hit me from behind but looked and there was no one there. Pulled over to the side of the road to find the head rest apart. I contacted a local dealer and they asked if I ran into a curb, hit a large bump or was involved in an accident and was sorry to hear that happened. After research on the internet, there are several reports of these headrest exploding randomly on several Dodge models specifically the Durango. My vehicle is a 2014 with 29K miles on it, never in an accident and barely driven.
Without warning, the passenger side front seat active head rest deployed without cause or crash. The vehicle was not moving, we were just getting inside. The passenger side head rest tethered to the seat suddenly and unexpectedly deployed causing damage to the head rest. No visible damage is apparent to the vehicle itself (crash), and no visible codes or warning lights (I.e. airbag light) are displayed. The vehicle has never been in an accident.
Without warning my passenger side headrest popped open. Don't know exactly when it happened as most of the time there is no one in the passenger seat. Not involved in any accidents. Headset just popped open and is stuck.
The touch screen works part of the time and other times not. Also air works sometimes and not other times, sometimes half the car is cold while at the same temp the other half of the car is hot air from the vent. Also the seat set up does not keep settings.
Vehicle parked overnight. Upon entering the drivers headrest was noted to be exploded open as the plastic mounts holding the pin keeping the active restraint closed had disintegrated. If car had been underway this might have been lethal..
I was driving 40-50 mph on hwy 146 near kemah, tx. Suddenly and without warning the driver seat headrest rose up several inches and the front of the headrest shot out and hit me in the back of the head.
While my wife was driving down the highway the active head rest pop out, hitting her in the back of the head. She was startled, she then pulled off to the side of the road to see what had happened
While my vehicle was parked in my garage the passenger side head rest deployed without impact or warning. Failure milage was 46400. Had local Chrysler Dodge inspect failure and was told that head rest needed to be replaced at a cost of $709.49 in order to have the air bag light reset.10/
Active head restraint malfunctioned and deployed while driving slowly through a parking lot. Speed bumps were encountered, but I cannot remember if the ahr deployed while passing one. Passenger suffered head injury.
While driving on the highway something exploded loud inside the car. I screamed and at the front passenger's seat, I saw my daughters head and body moving forward as she was impacted by the seat. Then I noticed that the headrest popped and hit my daughter strongly in the head. I went right away to big O Dodge 2645 laurens rd, greenville, SC 29607. The technician looked at the headrest and told me to make an appointment because they were too busy. They gave me an appointment for a week later and also told me to call Chrysler 800-992-1997 to see if they cover the part. I talked to ariana gonzalez 9:45am and she said she was going to call big O Dodge to verify what can be done, but she never called me back. I called again Chrysler and talked to joel and he said they can't do anything about it until the car is diagnosed. I emphasized that this is really dangerous and that I am afraid that this happens to my driver's seat while I am driving. This is a great safety hazard. If this explodes in the driver's seat while driving it can cause an accident. This is my daily use vehicle and I need this to be solved right away, and prevent many other people using dogde from being harmed.
After making a left turn at an intersection, the passenger side active headrest deployed. No other safety systems activated, and no warning lights appeared on the dash. The driver-side headrest did not deploy. Speed was less than 30 mph. Looking at the headrest, it appears that the plastic clips that hold it in place failed, causing the deployment. See the attached photographs. The vehicle had 38,402 miles at the time of the incident
My wife was driving the vehicle when there was an exploding sound immediately followed by hit to the back of her head. She is currently in a lot of pain from her neck and has a nice headache to accompany it. The vehicle was in motion when the headrest deployed on it own.
The headrest of the passenger seat suddenly deployed without any accident when the vehicle doesn't move. Please also note that the vehicle was never used off-road. My car has only 35000 km on its odometer and never been involved to any accidents. It seems like manufacturer defect. The headrest deployed because all plastic latches were damaged due to poor quality of matereal. I have contacted with my lokal dealer but had no any help. I'm afraid that same could happen with driver's side headrest while driving that able to lead fatal accident. Please help people to be safe, Chrysler doesn't whant to hear us at all ! please raise an investigation to initiate recall.
A D V E R T I S E M E N T S
- Alexandria, VA, USA