This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger headrest deployed while a passenger was sitting in seat. I ( the owner of the car) was parked in a parking lot and the car was not in motion. We had driven to a restaurant and were waiting, parked in a space, ignition running, for our food to be brought out to the car. We heard a loud bang, my daughter shrieked and then we figured out that the headrest popped out. She has a headache, sore neck but minor injuries, however, had the car been in motion and the driver's headrest deployed, the situation could have been different. Consumer stated headrest has been replaced.
Passenger side headrest deployed while driving on a highway. Seat was unoccupied, car going about 35 mph, with no collision or braking occurring to set off the headrest.
Wife was driving in a residential area going aprox15mph. Did not hit anything orwas not struck by anything. Was struck in the head throwing her head violently forward, by the drivers side headrest deploying. She was shocked as she had no idea what had happened. She immediately felt pain and light headedness. Returned home less than block from the headrest deploying. I took her to er, after 2 hrs determined she had a concussion and strained muscles in her neck, basically whiplash.
March 22 2020 I got into my vehicle drivers side and when I sat down the head rest deployed and knock me on the back of the head.had not even started the vehicle it was parked in my drive way. I called the local dealer and he tells that there is no recall for the head rest but on line I see other owners have had this problem happen to them but while driving. Crazy! I could not imagine if this had happenned while I was driving.. my vehicle only has 47960 this should not be happening. He's telling me that this will be out ofmy pocket. Huge saftey problem and hope Dodge steps to the plate. I have been a huge Dodge owner my last Durango I owned for 19 years before I bought this one.. I hope I hear from somone soon!!
Passenger side headrest deployed while operating vehicle. There was headrest damage in the process, making the fastener unrepairable. I do not see a current open recall on this issue, even though there are numerous complaints about the same issue online.
Driver side headrest inadvertently deployed while operating vehicle. Headrest fastener damage in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there even though there are numerous complaints about the same issue online.
The head rest pop open put of no where. Try to explain this to them and no one is willing to help. However after doing my research, I found out I'm not the only one with the problem and that is very common. When I brought this up to their attention I was told that there is not a recall on it so therefore they won't be able to help.
I was cleaning my car (stationary in driveway) on 11/3/2019 and noticed a piece of plastic on the floorboard. I looked up to see where it might have came from and noticed the driver seat headrest was separating. I attempted to push the two pieces back together and the headrest fully deployed. Upon inspection I could see that the clip that holds a metal pin had failed. The plastic piece I found was part of this clip. Very grateful I was not driving when this happened. This vehicle is only 4 years old. It is not stored in the heat or sun. Now we get to wait for the eventual failure of the passenger side active head restraint. Safety devices should not cause injury.
While vehicle was sitting stationary in my driveway over night, the passenger side headrest deployed. The vehicle was unoccupied and not in motion. The vehicle has 121,000 miles on it. Online research revealed this is a common occurrence with over 30 incidents already documented. This safety related item needs to be identified for recall.
Driver's side headrest deployed while the vehicle was in motion in reverse in our driveway (no accident). The headrest struck the driver in the back of the head, startling the driver and causing a safety hazard. Upon further inspection of the headrest, the plastic pieces holding the rod that secures the headrest failed.
While driving on little road in pasco county Florida on July 25th, my passenger side headrest deployed as if in a crash, striking my father in the head. The unit still has the metal pin attached by clamps and basically snapped. The plastic is broken.
The driver headrest active head restraint safety device deployed without warning during normal driving. There was no impact, etc., that would cause the device to deploy. The device errantly deployed. The headrest came in sharp and sudden contact with the rear of my head while in motion on a city street, not turning. Through online research I noted that this seems to be a common issue.
I just pulled out of work and I was driving down the road. My driver seat head rest popped open and hit the back of my head. I didn't hit anything or nothing hit me. I was driving maybe 40mph with no other cars around me. I didn't even realize what happened until I pulled into the parking lot of the store I was going into to. My head rest is still intact just split open!
While driving, with no warning, the active head restraint deployed on the drivers seat, knocking me in the back of the head with force, momentarily causing me to lose control.
I was driving to church at about 20 mph when I heard a noise and felt a bump striking my head. The drivers headrest was deployed. It seems like some plastic clips or parts inside just broke...
The passenger side active head rest come apart, luckily in the driveway. It pushed forward about 3". the plastic that locks around the hinge pin broke. The dealer wants $700 dollars to replace, plus when will the drivers side head rest come apart. Clearly this will be a $1,400 repair when complete
I was pulling out of a fast food drive thru onto the main road and my passenger seat headrest deployed. My daughter was sitting on front seat. The car did not have any impact and was less than 5 mph out of the drive thru.
A D V E R T I S E M E N T S
- Richmond, TX, USA