This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While parked, my drivers side headrest deployed like it would in an accident, we were not hit by any other car nor was I in any sort of accident. Just parked when it hit me in the back of the head causing an instant migraine and neck pain. There is no way to reattach it.
The drivers headrest active head restraint deployed during normal driving conditions. It appears that the plastic holding the pin to keep it in place broke releasing the pin and the headrest. So the feature designed to keep the driver safe became the hazard.
The headrest on my 2014 Dodge Durango started to separate on one side and would not snap back in place. Within a week, it self-deployed while I was driving and hit me in the back of the head. There had been no impact or cause for the headrest to deploy. On inspection, I found the plastic bracket that held the metal housing had failed and was broken in several pieces. The metal housing is still locked showing that the headrest had not deployed due to impact.
I was driving down road and the head rest out of the blue pop open. Scared the heck out of me and I pulled over to find it broken and done this out of nowhere.
- Midway, GA, USA
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2014 Dodge Durango just left highway at highway speeds on to exit ramp. Stopped at end, made right turn started to go... " bang " passenger side headrest makes loud noise hits wife in back of head. Causing neck ache and head ache for two days. I did not loose control but took eyes off road when it happened.this was a very distracting thing to happen while driving ! pulled over took pictures, called Dodge immediately.they sent a company out to investigate, have not heard back at all. (( not trying to do your job... trust me)) please google : Dodge headrest deployed many other Dodge cars have same problem. Thank you for your time [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While traveling on vacation, and at the time parked in a rest area, the front passenger headrest randomly exploded in my 2014 Dodge Durango. Luckily nobody was sitting in the seat at the time and no injury occurred. We bought this vehicle new and it has never been in a crash. Nothing occurred to cause this headrest to do this. Plastic pieces are broken and the headrest cannot be reset, it has to be replaced. The estimate for this repair is over $700. My wife drives this vehicle as a daily driver and I am concerned that the drivers seat headrest will do the same thing while we are driving, causing an accident.
I drove over a pothole on a city street. I was traveling at 35 mph, which resulted in front passenger headrest to pop out. Luckily no one was in the seat. The headrest will not close back.
Travelling on highway at 60 mph passenger headrest suddenly deployed. There was no braking or unusual activity. Our 12 year old son was in the passenger seat, was knocked on the head by it, but no injury. Vehicle has around 120,000 miles, has had no other major issues, and been in no prior accidents. I find this "safety feature" completely un-necessary, and an expensive over-kill. A standard headrest is sufficient.
While stopped at a drive through the headrest of the driver side front seat deployed heating me in the back of the head causing a good amount of head pain
The passenger headrest deployed while a passenger was sitting in seat. I ( the owner of the car) was parked in a parking lot and the car was not in motion. We had driven to a restaurant and were waiting, parked in a space, ignition running, for our food to be brought out to the car. We heard a loud bang, my daughter shrieked and then we figured out that the headrest popped out. She has a headache, sore neck but minor injuries, however, had the car been in motion and the driver's headrest deployed, the situation could have been different. Consumer stated headrest has been replaced.
Passenger side headrest deployed while driving on a highway. Seat was unoccupied, car going about 35 mph, with no collision or braking occurring to set off the headrest.
Wife was driving in a residential area going aprox15mph. Did not hit anything orwas not struck by anything. Was struck in the head throwing her head violently forward, by the drivers side headrest deploying. She was shocked as she had no idea what had happened. She immediately felt pain and light headedness. Returned home less than block from the headrest deploying. I took her to er, after 2 hrs determined she had a concussion and strained muscles in her neck, basically whiplash.
March 22 2020 I got into my vehicle drivers side and when I sat down the head rest deployed and knock me on the back of the head.had not even started the vehicle it was parked in my drive way. I called the local dealer and he tells that there is no recall for the head rest but on line I see other owners have had this problem happen to them but while driving. Crazy! I could not imagine if this had happenned while I was driving.. my vehicle only has 47960 this should not be happening. He's telling me that this will be out ofmy pocket. Huge saftey problem and hope Dodge steps to the plate. I have been a huge Dodge owner my last Durango I owned for 19 years before I bought this one.. I hope I hear from somone soon!!
Passenger side headrest deployed while operating vehicle. There was headrest damage in the process, making the fastener unrepairable. I do not see a current open recall on this issue, even though there are numerous complaints about the same issue online.
Driver side headrest inadvertently deployed while operating vehicle. Headrest fastener damage in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there even though there are numerous complaints about the same issue online.
The head rest pop open put of no where. Try to explain this to them and no one is willing to help. However after doing my research, I found out I'm not the only one with the problem and that is very common. When I brought this up to their attention I was told that there is not a recall on it so therefore they won't be able to help.
I was cleaning my car (stationary in driveway) on 11/3/2019 and noticed a piece of plastic on the floorboard. I looked up to see where it might have came from and noticed the driver seat headrest was separating. I attempted to push the two pieces back together and the headrest fully deployed. Upon inspection I could see that the clip that holds a metal pin had failed. The plastic piece I found was part of this clip. Very grateful I was not driving when this happened. This vehicle is only 4 years old. It is not stored in the heat or sun. Now we get to wait for the eventual failure of the passenger side active head restraint. Safety devices should not cause injury.
While vehicle was sitting stationary in my driveway over night, the passenger side headrest deployed. The vehicle was unoccupied and not in motion. The vehicle has 121,000 miles on it. Online research revealed this is a common occurrence with over 30 incidents already documented. This safety related item needs to be identified for recall.
A D V E R T I S E M E N T S
- Peoria, AZ, USA