This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was pulling out of the parking lot of my place of employment and as I stoped to make a right turn to the street. The driver side headrest deployed and hit me in the back of my head and neck
On 12/5/2020 at about 1200 hours, I was driving northbound at about 40 mph on litchfield rd in Goodyear, AZ in my 2014 Dodge Durango when the front passenger-side headrest deployed against the back of my wife's head for no apparent reason. I looked around and there were no vehicles within a quarter-mile of my vehicle when this occurred. On arrival home, I inspected the faulty headrest and it appeared an interior plastic retention piece was busted. I contacted my Dodge dealer, who advised a replacement was not available until May 2021. I contacted Chrysler customer care and they we're equally as useless as the dealer. I am completely annoyed, dissatisfied and a bit enraged.
As I was driving down the road this morning, taking my kids to school, the passenger seat headrest completely popped itself out. Came apart from from front to back and is locked so that it cannot be put back together. It hit my passenger in the back of the head.
I was simply driving between 25-35 mph, by myself, when the passenger side headrest suddenly deployed. I thought something or someone hit my car. After looking around I noticed that it was the passenger headrest. I have no idea what caused it to activate"?? dealer says the only way to fix it is to bring it to them??"
Active head restraint activated without warning with occupant in the seat. Vehicle was in motion and being driven normally in town. Active head restraint hit occupant and caused pain. Took to dealership and was told nothing they could do other than charge me 750 dollars to repair the issue.
As I was driving down the highway the passenger seat head rest deployed hitting me in the back of the head. The inner parts of the head rest snapped and it's not rattling.
My passenger side headrest broke at the plastic clips and is just hanging there. We just noticed when we got in the car today... thank goodness no one was riding in the seat. I'm now worried about the driver's side headrest "exploding" while we're driving.
Traveling in parking lot less than 10mph when suddenly the passenger headrest deployed with a loud bang. Fortunately there was no one sitting in the seat at the time, as it could have caused a serious injury. There was nothing the caused the headrest to deploy. After examination, the cheap plastic pieces holding the headrest in is proper place were broken. I am now greatly concern this will also happen on the drivers side and may cause an injury or accident. It was clearly a failure of a defective part. Sine than I have heard of many similar incidents. This clearly a safety issue and should have a recall from Chrysler/Dodge
Known safety issue with the active head restraint of the 2014 Dodge Durango. The head restraint is known to deploy without cause, hitting the driver in the back of the head. This just happened two days ago (8/16/2020) to the driver side head restraint of my 2014 Dodge Durango citadel with 60,000 miles. Nothing provoked the malfunction, as the vehicle was parked.
The passenger seat headrest popped all the way out. There has been no wreck, collision, force of any kind. The car was in park at the time. It can not be closed.
My car was parked in the garage. I went to work on Monday morning and noticed my head rest was hanging open. The head rest front portion popped off from the back portion and will not go back together. The garage estimate to fix this is $900!! I think this should be taken care of by Chrysler since I wasn't even driving my vehicle - it's just a faulty headrest.
Driver side front headrest deployed un-commanded. Plastic bracket holding pin failed. Vehicle was parked overnight in driveway and shut down. No impacts occurred. Appears to be material failure of the plastic bracket holding the retaining pin.
While parking the passenger side "active head rest restraint" deployed due to a failed plastic piece that holds a steel pin into an electronically controlled servo. I would like a new head rest sent to me free of charge for installation. Thank you.
While I was driving on the freeway doing 65 mph the driver's seat headrest deployed. It burst forward hitting me on the back of the head so hard I struggled to keep control. I was in motion, not involved in any type of impact. There was no reason for the headrest to deploy. Consumer has contacted the dealer and will be replacing the headset next week.
A D V E R T I S E M E N T S
- Cypress, TX, USA