Headrest deployed without a rear collision or hard braking. Vehicle was stationary when the headrest safety mechanism deployed.

- San Angelo, TX, USA

Driver side headrest assembly exploded.

- Yigo, GU, USA

We were driving home from thanksgiving break on the highway when we heard a loud pop. My husband thought my daughter had thrown something at his head. We looked back and she was asleep. We turned on the lights to see what happened and we found the head test had popped out. My husband had a slight headache after but we cannot get the headrest fixed.

- College Station, TX, USA

One day while my wife was driving with my 23 year old daughter in the front passenger seat they was sitting at a red light and the headrest burst forward hitting my daughter in the back of the head. Ever since that day she now has issues with vertigo and has dizzy spells at least 2 times a month.

- Ontario, CA, USA

The second incident was myself driving on the freeway the driver side headrest burst forward while in motion hitting me in the back of the head causing me to swerve from the far left lane across two lanes before gaining control of the vehicle again. Lucky for me it was late at night and no other traffic was around otherwise I could have ended up in a collision. Also refer to tracking number 11389462. As this was the second headrest to malfunction.

- Ontario, CA, USA

I was pulling out of the parking lot of my place of employment and as I stoped to make a right turn to the street. The driver side headrest deployed and hit me in the back of my head and neck

- Cypress, TX, USA

On 12/5/2020 at about 1200 hours, I was driving northbound at about 40 mph on litchfield rd in Goodyear, AZ in my 2014 Dodge Durango when the front passenger-side headrest deployed against the back of my wife's head for no apparent reason. I looked around and there were no vehicles within a quarter-mile of my vehicle when this occurred. On arrival home, I inspected the faulty headrest and it appeared an interior plastic retention piece was busted. I contacted my Dodge dealer, who advised a replacement was not available until May 2021. I contacted Chrysler customer care and they we're equally as useless as the dealer. I am completely annoyed, dissatisfied and a bit enraged.

- Goodyear, AZ, USA

As I was driving down the road this morning, taking my kids to school, the passenger seat headrest completely popped itself out. Came apart from from front to back and is locked so that it cannot be put back together. It hit my passenger in the back of the head.

- Panama City, FL, USA

Right front seat headrest has deployed for no reason while driving.

- Osage Beach, MO, USA

The headrest burst open on the driver seat for no reason, when the vehicle was on but stationary, parked in my garage.

- Pearl City, IL, USA

I was simply driving between 25-35 mph, by myself, when the passenger side headrest suddenly deployed. I thought something or someone hit my car. After looking around I noticed that it was the passenger headrest. I have no idea what caused it to activate"?? dealer says the only way to fix it is to bring it to them??"

- Las Vegas, NV, USA

Active head restraint activated without warning with occupant in the seat. Vehicle was in motion and being driven normally in town. Active head restraint hit occupant and caused pain. Took to dealership and was told nothing they could do other than charge me 750 dollars to repair the issue.

- Country Club, MO, USA

As I was driving down the highway the passenger seat head rest deployed hitting me in the back of the head. The inner parts of the head rest snapped and it's not rattling.

- Danville, VA, USA

My passenger side headrest broke at the plastic clips and is just hanging there. We just noticed when we got in the car today... thank goodness no one was riding in the seat. I'm now worried about the driver's side headrest "exploding" while we're driving.

- Tempe, AZ, USA

Traveling in parking lot less than 10mph when suddenly the passenger headrest deployed with a loud bang. Fortunately there was no one sitting in the seat at the time, as it could have caused a serious injury. There was nothing the caused the headrest to deploy. After examination, the cheap plastic pieces holding the headrest in is proper place were broken. I am now greatly concern this will also happen on the drivers side and may cause an injury or accident. It was clearly a failure of a defective part. Sine than I have heard of many similar incidents. This clearly a safety issue and should have a recall from Chrysler/Dodge

- Perkasie, PA, USA

Known safety issue with the active head restraint of the 2014 Dodge Durango. The head restraint is known to deploy without cause, hitting the driver in the back of the head. This just happened two days ago (8/16/2020) to the driver side head restraint of my 2014 Dodge Durango citadel with 60,000 miles. Nothing provoked the malfunction, as the vehicle was parked.

- Sugar Hill, GA, USA

The passenger seat headrest popped all the way out. There has been no wreck, collision, force of any kind. The car was in park at the time. It can not be closed.

- Bethel Springs, TN, USA

While driving down the road my driving side head rest popped open hitting me in the back of the head.

- Tampa, FL, USA

My car was parked in the garage. I went to work on Monday morning and noticed my head rest was hanging open. The head rest front portion popped off from the back portion and will not go back together. The garage estimate to fix this is $900!! I think this should be taken care of by Chrysler since I wasn't even driving my vehicle - it's just a faulty headrest.

- Port Royal, PA, USA

Driver side front headrest deployed un-commanded. Plastic bracket holding pin failed. Vehicle was parked overnight in driveway and shut down. No impacts occurred. Appears to be material failure of the plastic bracket holding the retaining pin.

- Saint Peters, MO, USA