Known safety issue with the active head restraint of the 2014 Dodge Durango. The head restraint is known to deploy without cause, hitting the driver in the back of the head. This just happened two days ago (8/16/2020) to the driver side head restraint of my 2014 Dodge Durango citadel with 60,000 miles. Nothing provoked the malfunction, as the vehicle was parked.

- Sugar Hill, GA, USA

The passenger seat headrest popped all the way out. There has been no wreck, collision, force of any kind. The car was in park at the time. It can not be closed.

- Bethel Springs, TN, USA

While driving down the road my driving side head rest popped open hitting me in the back of the head.

- Tampa, FL, USA

My car was parked in the garage. I went to work on Monday morning and noticed my head rest was hanging open. The head rest front portion popped off from the back portion and will not go back together. The garage estimate to fix this is $900!! I think this should be taken care of by Chrysler since I wasn't even driving my vehicle - it's just a faulty headrest.

- Port Royal, PA, USA

Driver side front headrest deployed un-commanded. Plastic bracket holding pin failed. Vehicle was parked overnight in driveway and shut down. No impacts occurred. Appears to be material failure of the plastic bracket holding the retaining pin.

- Saint Peters, MO, USA

The passenger headrest deployed without reason. The vehicle was not in motion and parked in my driveway.

- Fort Worth, TX, USA

While parking the passenger side "active head rest restraint" deployed due to a failed plastic piece that holds a steel pin into an electronically controlled servo. I would like a new head rest sent to me free of charge for installation. Thank you.

- Rossmoor, CA, USA

Front passenger side headrest deployed on its own. I was not in the car when it happened. No accident of any sort.

- Wake Forest, NC, USA

While I was driving on the freeway doing 65 mph the driver's seat headrest deployed. It burst forward hitting me on the back of the head so hard I struggled to keep control. I was in motion, not involved in any type of impact. There was no reason for the headrest to deploy. Consumer has contacted the dealer and will be replacing the headset next week.

- Gilbert, AZ, USA

Head restraint on driver side deployed while in driveway. Plastic retainer failed allowing the restraint to activate.

- Shreveport, LA, USA

While parked, my drivers side headrest deployed like it would in an accident, we were not hit by any other car nor was I in any sort of accident. Just parked when it hit me in the back of the head causing an instant migraine and neck pain. There is no way to reattach it.

- Peoria, AZ, USA

The drivers headrest active head restraint deployed during normal driving conditions. It appears that the plastic holding the pin to keep it in place broke releasing the pin and the headrest. So the feature designed to keep the driver safe became the hazard.

- Parkersburg, WV, USA

Head rest spontaneously deployed, no collision or accident. Vehicle stationary in driveway.

- Temple, TX, USA

The headrest on my 2014 Dodge Durango started to separate on one side and would not snap back in place. Within a week, it self-deployed while I was driving and hit me in the back of the head. There had been no impact or cause for the headrest to deploy. On inspection, I found the plastic bracket that held the metal housing had failed and was broken in several pieces. The metal housing is still locked showing that the headrest had not deployed due to impact.

- Bradenton, FL, USA

I was driving down road and the head rest out of the blue pop open. Scared the heck out of me and I pulled over to find it broken and done this out of nowhere.

- Midway, GA, USA

2014 Dodge Durango just left highway at highway speeds on to exit ramp. Stopped at end, made right turn started to go... " bang " passenger side headrest makes loud noise hits wife in back of head. Causing neck ache and head ache for two days. I did not loose control but took eyes off road when it happened.this was a very distracting thing to happen while driving ! pulled over took pictures, called Dodge immediately.they sent a company out to investigate, have not heard back at all. (( not trying to do your job... trust me)) please google : Dodge headrest deployed many other Dodge cars have same problem. Thank you for your time [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Elmsford, NY, USA

While traveling on vacation, and at the time parked in a rest area, the front passenger headrest randomly exploded in my 2014 Dodge Durango. Luckily nobody was sitting in the seat at the time and no injury occurred. We bought this vehicle new and it has never been in a crash. Nothing occurred to cause this headrest to do this. Plastic pieces are broken and the headrest cannot be reset, it has to be replaced. The estimate for this repair is over $700. My wife drives this vehicle as a daily driver and I am concerned that the drivers seat headrest will do the same thing while we are driving, causing an accident.

- West Burlington, IA, USA

I drove over a pothole on a city street. I was traveling at 35 mph, which resulted in front passenger headrest to pop out. Luckily no one was in the seat. The headrest will not close back.

- Ft Lauderdale, FL, USA

Travelling on highway at 60 mph passenger headrest suddenly deployed. There was no braking or unusual activity. Our 12 year old son was in the passenger seat, was knocked on the head by it, but no injury. Vehicle has around 120,000 miles, has had no other major issues, and been in no prior accidents. I find this "safety feature" completely un-necessary, and an expensive over-kill. A standard headrest is sufficient.

- Granger, IA, USA

While stopped at a drive through the headrest of the driver side front seat deployed heating me in the back of the head causing a good amount of head pain

- Mission, TX, USA