This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2013 Dodge Durango R/T with over 100K miles September 21, 2018 vehicle was taken to a mechanic to find the source of the check engine light and ticking in the engine. The ticking was present when the vehicle was idling or driving. The check engine light came on when driving down the interstate. Two mechanics, a new engine, and $8,649 later the following issues were found with the original stock engine: "found lifter roller locked up and damage lobe on camshaft' and 'metal in the oil pan'. after much research it has been found that locked up lifters are taking chunks out of the camshaft, and the pieces of metal that are knocked off are going into the engine. This is a very serious problem that could result in complete engine failure. Dodge needs to be held accountable for the defective parts.
The contact owns a 2013 Dodge Durango. While operating the vehicle, a clunking noise was heard coming from the transmission. While driving approximately 60 mph, the check engine and traction control indicators illuminated. The vehicle suddenly lost power and would not accelerate properly. After stopping and restarting the engine, the vehicle operated normally. The vehicle was taken to the local dealer (lockmandy Dodge, 920 N nappanee St, elkhart, in) where the transmission sensor was replaced and the transmission fluid was flushed, but the failures continued intermittently. The manufacturer was notified of the failure. The failure mileage was 100,000. The VIN was invalid.
The contact owns a 2013 Dodge Durango. While driving various speeds, the vehicle stalled. The contact mentioned that it took several attempts to restart the vehicle. The vehicle was taken to an unknown local dealer where it was serviced under NHTSA campaign number: 15V115000 (electrical system); however, the remedy failed to repair the vehicle. The contact mentioned that the vehicle still stalled after the recall repair. The manufacturer was not notified of the failure. The failure mileage was 106,000.
I've had a few recalls on the truck. Several listed wiring. They've all been 'corrected' or checked by a dealer. My truck caught fire and burned all the electrical under the hood today. Less than a month since the 'electrical' recall was supposedly repaired. It was stopped but running at a gas station after a short 3 minute drive.
In December 2017 said vehicle was towed to the shop for a no start condition. After bringing it in we determined a severe short in the electrical system, traced to alternator. We also found melted battery. Found this vehicle fell under the T36 recall from fca. We got approval at that time to repair the vehicle and received a case number for reimbursement. We had to call back multiple times to continue authorization, and was told as long as the problems were related to the alternator then they would be reimbursed from 30-60 days from the time of submission. After submitting needed paper work and documentation we waited. The customer stopped in in may and asked us to check on it since he had not heard anything yet. Called fca and found out that nothing had been done with the claim because of an internal error that sent the paper work to the wrong department. After calling again on 6/13/18 we found out that again, it had not been filed or sent to the right people. Today (6/13/18) I sent the information again and was promised it would be taken care of. It has now been 6 months from the date of the repair and no effort has been made to reimburse the customer for anything. Fca said it would be handled in 30-60 days. I feel that this is unreasonable. This customer has been very understanding but is running out of patience. We now have 3 different case numbers and I have documentation of talking to 4 different people to resolve the matter. The case numbers that have been assigned are as follows: 1) [xxx], # [xxx], 2) contact: [xxx], # [xxx], 3)[xxx], #[xxx]. I feel that as it is a recall and Chrysler did not have a solution for the problem at the time, and authorized us to repair, they have handled the situation very poorly. Please look into the matter or at least please let me know who I can contact to make a proper complaint. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Sioux Falls, SD, USA
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While driving on no more than 65 mph the engine has shut down for no reason, and with no warning. This has happened 4 times, and all 4 times the power steering and brakes don't work. Once the car has stopped and gear placed into park I have been able to turn the ignition and the car restarts. All four times the engine is the only thing that turns off, the radio continues to play.
This is a problem is alot of Dodge vehicles with the pentastar engines. The valvetrain is a flawed design and is costing people lots and lots of money. My problem is the roller rocker arm is worn and ticking. Not a big deal right" how about $1900+ parts and labor? we, like most americans, live paycheck to paycheck and rely on our vehicles to get us to and from work. Now, why does a vehicle, with just at 100000 miles, need new camshafts, rocker arms, and lifters? well I'll tell you why. Because Dodge is refusing to recall all these units due to expense. What about my expense? why would they be allowed to not recall this deficient design" just wondering.
The vehicle will start but wont go into gear. I have to turn it off and on for it to finally go into gear. Worked fine the next day. This has happened twice within a few weeks. Other than that seems to run fine.
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle stalled abruptly. There were no warning indicators illuminated before or after the failure. The vehicle was taken to dave dennis Chrysler Jeep Dodge Ram (4232 colonel glenn hwy in dayton, oh) for diagnostic testing, but the results were undetermined. The manufacturer was notified of the failure. The contact believed that the failure was related to NHTSA campaign number: 17V435000 (electrical system). The approximate failure mileage was 50,000.
Within about the last 6 weeks my SUV has been stalling while driving in heavy traffic areas which is highly dangerous & I lose all control of my vehicle I have contacted the Dodge dealership where I purchased this vehicle from & they are doing the bare minimum to correct this issue!!!! knowing my vehicle has active recalls!!!
On 12/24/2017 I started my Durango to let it warm up before leaving my house, remote start was used. It was making a funny noise so I turned it off and then turned it back on. At this time I saw smoke was coming from the engine. Upon inspection I noticed smoke from the alternator and had to put water on it. I took my Durango on 12/26/2017 to dwayne lane's Chrysler and Jeep at 10515 evergreen way, everett, wa 98204. They said this is related to recall T36 and there was no known fix. I understand if the alternator was still fine they could do nothing. However since it was clearly faulty after running their tests they said I would have to pay out of pocket nearly $1200 dollars and then get reimbursed after 90 days. I called Dodge customer service and worked with someone to get approval for the dealership to get paid. I was told by the dealership they were unable to get this approved due to multiple reasons (managers on vacation/system not setup to do so). At this point I was looking at either not having a vehicle or making the $1200 payment. I checked at another dealership and they said they have dealt with this exact issue, and could get it covered. My calls to Dodge must have worked because the first dealership got approval to replace with another alternator that mind you might have the same issues. I picked up my Durango 12/27 and after driving for 15 minutes the battery light came on. I drove it to the new dealership to have them look at it and they said yes some batteries have died due to the bad alternators. They said Dodge is not covering this so $200 dollars out of pocket. After driving my Durango it now has the battery light on again. Now they are saying it is the PCM module that has gone out and this may not be covered as well. Currently it is 12/29 and I still do not have my Durango.
My wife was driving our Durango when it suddenly lost all power. She had to muscle it to the side of the road, where she attempted numerous times to restart it. Prior to that, often times you would turn the key and the dash lights would come on and the car would do nothing...not even turn over. After a few attemps, it would start. After the stall, we brought it into our local Dodge dealer (dutchess Dodge) where the service department kept it for a few days, said they could not recreate our concerns, cleaned numerous electrical connections, charged us $500 and recommended we change a "win" module at about $800 plus labor but could not guarnatee this would fix the issue. The service person even admitted it could be the tipm but that they couldn't be sure and the fix of the win module was the first recommedation. He also added that some components in the tipm were loose and that they checked and cleaned them also and that for all they know it could have fixed the issue. I informed them that I could not afford to continue to throw money into "trial and error" fixes and to just button it up and give it back to us. A week later, it happened to my wife again, only this time, as she was pulling off to the side of the road, it re-started on it's own. We called the service department back and their reply was that they recommended changing the win module. This vehilcle has 62000 miles and has been regularly serviced by me and cared for like a baby. This is not an issue of use or abuse, it is faulty parts and we should not be responsible. I feel like I should just trade this in and after of lifetime of being a loyal mopar customer, go in a different direction.
Takata recall from time to time when starting the 2013 Dodge darango V 8 hemi it would just continuously turn over like it was not getting fuel it would not happen all the time but makes it unreliable when its your wife and kids using the car and what makes it a safety issue in my opinion is that the car has also stalled from time to time the car has been to the dealer 2 times now we have a extended warranty but they said they can not repeat the problem very frustrating
When I use the key less remote to start the car from outside my car it ideals for about 30 seconds or less then turns off. I try it again the horn beeps once then doesn't start. The radio settings reset on it's own which has happened several times. The console/instrument panel lighting changes from bright to dim when it's still light outside. One of the engine fans turns on/off more than normal and it's louder then it been in the past. I am noticing a ticking noise when the engine is started but no one can seem to find out the issue. Lastly, when accelerating the gas pedal the power lags meaning you can literally floor the pedal and it takes several minutes to get up to speed. All of these issues have happened several times and the dealership tells me there's nothing wrong. Something is wrong because the check engine like once again came on this morning.
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle did not start when cranked. The failure occurred at least fifty times. The vehicle only started by using the remote start button on the key fob. The dealer and manufacturer were not contacted. The vehicle was not repaired. The approximate failure mileage was 24,000.
Vehicle alternator started to smoke and catch on fire, after shorting itself out. Vehicle was on the road then parked in driveway. I reported it to Dodge who advised it was on recall (T36). Called Chrysler customer care to report. They set up a tow and advised that they would replace with current model alternator and if needed the PCM and battery. Dealership now stating Chrysler will not cover PCM or battery. Now I have a vehicle at the dealership that wont run with a new alternator. Chrysler care made notes when I first talked with them on this case # 32398928 from customer care. Now they will not admidt that they authorized repair of altornator, PCM, and battery.
My wife along with our 4 children were driving down the expressway when our Dodge Durango lost all power. All the indicator lights started flashing on the instrument panel. If not for my wife being a safe driver god knows what could've become of my family. Car won't turn on says there is no key present. Wipers come on and off, ac blows hot air, doors won't unlock, radio turns on and off. It's very upsetting when you think you're buying a quality vehicle only to have it turn out like it did. My wife has expressed that she no longer wants to drive the vehicle as she is scared something like this might happen again.
Car has stalled twice and will not start. First incident happened Saturday 22 July 17 and the second incident Wednesday 2 Aug 17. Seems as it tries to turn over but will not turn on. I waited a few minutes before trying to turn on. When it finally did I, I could not shift gears and the brake seemed to be locked. I tried turning of vehicle, but it would not turn off. I finally got it to turn off and I waited again a few minutes before turning back on. My check engine light has not turned on yet and no messages have came up saying there are any issues. Both times vehicle was stationary. First time it had been off for an hour, second time it had been off for four hours. I believe that the alternator is the problem. This vehicle has had recalls before so I checked to see if there was another recall. There is one dated 10 July 17, in which it is describing the same problem.
As of 7/28/2017, while driving on the highway the alternator went out causing the computer system to also go out and the car stall having no power. The vehicle had to be tow to the repair shop.
A D V E R T I S E M E N T S
- New Whiteland, IN, USA