This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Dodge Durango. The contact stated that while driving, the battery warning light illuminated and the vehicle stalled. The contact then saw smoke that seeped into the cabin as he brought the vehicle to a stop in a parking lot. The contact also saw smoke coming for under the hood where the engine was located but did not see any flames. Aaa towed the vehicle to an independent mechanic where it was discovered that the battery depleted, alternator was defective, positive terminal was shorted directly to ground, total integrated module and power train control module were burned. The mechanic found a service bulletin but it did not apply to the vehicle. The vehicle was repaired. The manufacturer was contacted by the independent mechanic. The failure mileage was 145,618.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that while driving at various speeds, the vehicle jerked and stalled with the check engine warning light illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehcile was taken to ingram park Chrysler Jeep Dodge Ram (7000 northwest loop 410, san antonio, tx 78238, (210) 782-8470) and the contact was informed that the failure was due to the failure listed in NHTSA campaign number: 19V813000 (electrical system). The manufacturer was contacted and referred the contact to the local dealer for an interim repair however, local dealer was unable to assist. The failure mileage was 87,000. VIN tool confirms parts not available.
When I first started my car, I heard a whining noise that didn't sound normal, but was not overly loud. About 5 minutes later (maybe less), as I was traveling down a town road doing 30mph the car shut off. My electrical system still worked as the radio and air conditioning were on. I pulled into a driveway of a business (without power steering) and parked. I was going to check to see if everything looked normal and see if maybe the fuel pump relay had an issue. My fuel pump relay had previously been repaired in 2015 due to NHTSA recall # 15V-115. However, in May 2019, the car stopped running when it was driving 70mph down an interstate. I was informed by Dodge that the fuel pump relay would not be covered under the previous recall for a second time because it had expired after 2 years. In November 2019, I received another recall notification for the fuel pump relay (NHTSA recall # 19V-813); however, it was incomplete because parts were not available. When I opened the door, I smelled burning rubber but did not observe any smoke. After I was able to pop the hood, I saw a small flame in the area of the alternator. I immediately got my two children (ages 3 and 6) out of the car and called 911. My husband arrived before the fire truck, but the 911 operator told us not to try to put out the fire with the fire extinguisher he brought. The car was a total loss by the time the fire was put out by firefighters. I'm just thankful, for one, that my children and I made it safely out of the car, and for another, that I did not make it the mile and a half left to home and get parked in my carport before my car caught fire. I was informed of NHTSA recall # 17V-435 relating to alternator failure and can't help but wonder, due to the location of the flame, if my VIN should've been included in that recall, but was not.
The contact owns a 2013 Dodge Durango. The contact stated while at a stop light the vehicle stalled and was restarted. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 19V813000 (electric system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called courtesy Chrysler Jeep Dodge Ram tampa (9207 E. adamo dr, tampa, fl 33619, (813) 694-8784) and it was confirmed that the remedy parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, there was no further assistance provided. The failure mileage was 113,000. VIN tool confirms parts not available.
- Tampa, FL, USA
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The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that while driving at various speeds and making turns in either direction, the vehicle loss motive power without warning. The vehicle restarted after re-inserting the key in the ignition. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Vollmer service center (3807 san pedro ave, san antonio, tx 78212, (210) 732-2201) and san antonio Chrysler Dodge Jeep Ram (11910 I-35 frontage rd, san antonio, tx 78233, (210) 239-1808) were contacted and confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 98,000. VIN tool confirms parts not available.
This engine (V6 pentastar 3.6) is tapping. It seems to be common problem among Chrysler Jeep and Dodge. Chrysler states that the engine lifts and rockers are culprit and repairs have been done on some Chrysler and Jeep models with this same engine but Dodge will not repair or compensate for the faulty parts on this engine by the maker. This is a flaw in the engine design and construction, this problem should be repaired by maker and not passed on to the consumer. Since this problem has started I noticed the car seems to stall and it's not as powerful as it once was. I took the car to a Dodge dealership that diagnosed the problem as the lifts and rockers in the engine specific to the left side.
3.6L pentastar engine is ticking, from personal research of the noise I've found many people who have this engine have experienced it. People who have had it fixed say its rocker arm bearing failing. It occurs while the vehicle is running, be it at idle or throughout the rev range, under load or stationary.
The contact owns a 2013 Dodge Durango. The contact stated that while driving at various speeds, the vehicle would randomly shut off. The cause of the failure was not determined. The local dealer (unknown) and manufacturer were notified. The contact was informed that the vehicle was included in the NHTSA campaign number: 19V813000 (fuel system) but the parts needed to repair the failure were not yet available. The failure mileage was 100,000. (recall related incident)
In September 2019 after my check engine light came on and the vehicle was idling erratically, I took my 2013 Dodge Durango into a repair shop where I was told a fuel injector needed to be replaced. At the time I asked if they all needed to be replaced and was told not necessarily that they could last for several years before needing to be replaced. In December 2019, after experiencing some of the same symptoms I took my Durango back to the repair shop and was told one more fuel injector needed to be replaced and, this time the shop recommended that I replace the other five (5) injectors. I agreed to have them replace all five since it appeared that all of them may malfunction over the next several months. The day after I had the five replaced, my check engine light came on again. I took it back to the repair shop again where they told me it that the check engine light was not replaced to the fuel injectors and was most likely some other minor issue. A friend of my who also had a 2013 Dodge Durango had the same issue and was reimbursed for the repair.
The contact owned a 2013 Dodge Durango. While driving 20 mph, the contact noticed a burning odor. The contact continued to drive and was chased down by another motorist who informed her that flames were underneath the vehicle. The contact quickly stopped the vehicle and she and the passenger exited safely. The contact noticed fire underneath the vehicle. The fire department extinguished the fire. Both police and fire reports were filed. The vehicle was towed to a tow lot. The dealer and manufacturer were not made aware of the failure. The vehicle was destroyed. The failure mileage was 70,000.
Ac condenser/ transmission fluid cooler failed at 49,000 miles causing transmission fluid to leak out on right upper side causing transmission to not shift during driving operation. Loosing control of acceleration in the highway. There was a strong down shift causing a stall on a main highway.
Stalls out in the middle of the road while driving turn it back on sometimes it comes on sometimes you have to keep trying to get it to start! also stalls out on the freeway while driving
Engine produces ticking sound from driver side engine head. Suspected issue is rocker arm or lifter. Ticking sound occurs at idle all the way through rev range, but seems to dissipate at highway speeds under load. If not fixed vehicle engine will expire.
The contact owns a 2013 Dodge Durango. While the contact was having an emissions test performed on the vehicle, he was informed that the check engine indicator was illuminated. The vehicle was taken to courtesy Chrysler Dodge Jeep Ram (1890 dogwood dr SE, conyers, ga 30013, (678) 210-2489) where it was diagnosed that the evap vacuum seal failed and needed to be replaced. The vehicle was repaired, but an oil leak occurred afterwards. The contact attempted to take the vehicle back to the dealer, but was unable to have the vehicle repaired. The contact also mentioned that while driving various speeds, the vehicle lost power and seized without warning. The vehicle was taken to ginn Chrysler Jeep Dodge (5190 us-278, covington, ga 30014, (770) 679-2202) where it was diagnosed that the oil filter was fractured and needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failures and informed the contact to call NHTSA to file a complaint. The failure mileage was 227,118.
I was driving and braking for a stop sign and the vehicle started to jolt. I pulled in to the garage and the vehicle shut off on its own. I went to restart it and it would turn over but would not start. I tried again later that night, and it started again.
For the past 2 weeks my Durango has been shutting off while driving latest incident 60mph on the highway. The vehicle has restarted each time so far. I looked up a recall 15V115000, 14V-530. These both state they are not for my vehicle by VIN, however by year it is.
The contact owns a 2013 Dodge Durango. The contact stated that the check engine indicator illuminated. The contact took the vehicle to russell westbrook Chrysler Dodge Jeep Ram of van nuys (located at 6110 van nuys blvd, van nuys, ca 91401, 818-868-5777) where it was diagnosed that the exhaust valve was not placed properly on the head and the head needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and contacted the dealer; however, the final decision was that the repair was the contact's obligation. The approximate failure mileage was 50,000.
The vehicle has shut off while driving a few times. Had to start it back up. Once, it shut off then turned right back on. No lights on, warnings nothing.
A D V E R T I S E M E N T S
- Augusta, ME, USA