This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In November 17, 2016 a recall campaign 15V-115 was issued. My Durango was serviced by dealer due to this recall. Recently I took the vehicle to the triangle dealers in puerto rico, with the same issue. They wanted to change the fuel pump, because this was the diagnostic of the mechanic. I did not agreed with the diagnostic because I had already verified that when I moved the cables of the relay they installed, the vehicle turned on again. I picked up my Durango at the dealer on the December 24, 2018. Now the Durango has the same problem, it actually stalled will driving almost causing me to have an accident on the 25th. My complain is the the relay installed in these vehicles are not the solution. I've research other vehicles owner who have had the same problem occurring over time again, as I am right now.
Around January of 2018 my 2013 Durango R/T 4WD low light starting blinking while driving on the highway, pulled over to try and get it to turn off by placing in neutral and turing off. This fixed it and began to drive again on the highway and the light turned back on, no check engine light ever came on. Took the truck to one of the local Dodge dealerships and they stated that the vehicle was in working condition and meeting manufacture specification. Then again in August 2018, my transfer case started to make a ticking noise and would engage into low by itself when taking turns and no dash light warning. This time I took it to a local driveline shop and they identified that the transfer case needed to be rebuilt and that it burnt out the transfer case motor. The transfer case would not engage in 4WD low by using the switch but would engage on its own. Still, no check engine light or notification that the transfer case motor was in operational. Additionally, when I took the truck in for the 4WD low issue, I had them look at the RPM gauge and radio. The RPM gauge would just bounce and hesitate when accelerating and the radio would just change stations by itself. After inspection by the local Dodge dealership, they stated that they see the issue with the RPM gauge and radio, but since the vehicle is meeting all manufacture specification they are unable to do anything.
Sometimes in trying to start, turning the key results in no response whatever from the engine. A second or third attempt is necessary. Have also had several problems with stalling while driving. Recently I was driving at 30 mph and a total loss of power happened, I coasted it trying to turn into a parking lot then the engine came back to life and I was able to drive home. We have had a similar problem 2 years ago, except it was just non-starting intermittenly. Had it towed several times. After they tried replacing the tipm (and this had already been replaced in a recall) they found it was a faulty fuel pump. Now more problems.
T36 recall. Driving down a busy street, battery light illuminated for a second, wipers stopped working, car immediately shut off. Key stuck in ignition. Went to try and have care jump started, did not work. Felt cables from battery and alternator both hot. Towed to dealership. Dealership diagnosed stating recall for alternator, PCM fried. Dealership is stating not related. Called fca group who stated dealer would have to call them. Dealer states not related, no outcome. Having vehicle towed away as dealer is quoting me $1100 for repairs to PCM. During fault, intersection was very busy main streets, infant in car seat cars 1 car was close to hitting vehicle. Very unsafe. Unable to put car in gear, had to have police behind car as hazards would not work. Power to vehicle not on.
- Colorado Springs, CO, USA
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The contact owns a 2013 Dodge Durango. While driving at a slow speed, the contact heard an abnormal popping sound coming from the engine and smoke billowed from under the hood. The contact opened the hood and noticed smoke coming from the alternator. The vehicle was towed to larry H. miller Dodge Ram tucson (located at 4220 E 22nd St, tucson, AZ 85711, (520) 395-9311) to be repaired. The vehicle was not included in NHTSA campaign number: 17V435000 (electrical system). The vehicle was currently being repaired. The manufacturer was contacted. The approximate failure mileage was 108,000.
My car started to stall. I had the battery replaced but it still stalled, ended up having it towed to a dick poe Dodge dealership the next day, 10/6/18...had to rent a car 10/8/18 because they still couldn't find it and apparently it was the fuel pump relay. This part was a recall in 2015 but they said since it's been past 2 years since it was replaced I had to pay this time. My complaint is why is it my responsibility to pay a recall replacement if it is still breaks even though I just bought the car last year. Highlight, my engine light came back on so now I have to take it back first thing in the morning.
The contact owns a 2013 Dodge Durango. After replacing the headlamp bulbs several times, the contact was informed that the wiring harness to the headlamp was melted and needed to be replaced. The contact also stated that the turn signal switch melted and needed to be replaced. The vehicle was taken to Georgia Chrysler Dodge Jeep (located at 12114 us-301, statesboro, ga 30458, (912) 871-7250) to be diagnosed. The contact was informed that there was no wiring failure and no failure with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 167,000.
I was never sent a recall notice for my vehicle to start, my wife was driving the vehicle when it lost all power and the alternator caught fire. My vehicle is currently at pelligreno Jeep in woodbury heights, NJ. I have been in constant back and forth with fca the Agency that is handling the recall they are refusing to give me a loaner and are pushing back on covering some of the repairs. This happened over 5 weeks ago and it is effecting our home and professional lives.I have been routinely lied too and hung up on, we are asking for assistance, my contact number is (xxxxx). The vehicle was in motion traveling on state road. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I bought my vehicle brand new. On several occasions it refused to crank. I completed the recall on the fuel pump & alternator. However, this weekend it began having the same problem. Then Sunday it completed stop. I was told my tow company, this an ongoing problem with Dodge. Why have them been made to fix this issue.
While driving on the freeway with my son, the electrical system shut down causing the vehicle to lose all power. Without touching the keys or anything, the vehicle seemed to "reboot" and started operating normal again as I pulled over. This seems to be the exact problem outlined by the multiple recalls issued by fca on the alternator (recall 17V435000 and recall 14V634000) however, they refuse to service my alternator or even check the part number of the alternator to confirm if it is an affected part!!! I do not have another car and live in constant fear that this issue is putting myself and my children in danger every day!!!
Stopped at a light and vehicle started to smoke. No other indicators that anything was wrong. Opened hood and the alternator was smoking. Closed the hood pushed out of the way of traffic and walked away. Car caught fire and burned. Total loss. There is a recall on the alternator for my vehicle and Dodge is claiming no fault. Recall # P60 / NHTSA 14V-634
While driving, the ignition switch may fail and think that the key has been removed. This results in a total loss of power and the engine cutting off. The result is very limited steering and braking capability. This happened more than 6 times and included 4 visits to the dealer before they could identify why it was shutting off randomly. This is a safety issue and should be recalled.
The contact owns a 2013 Dodge Durango. While driving various speeds, the vehicle stalled. The contact mentioned that it took several attempts to restart the vehicle. The vehicle was taken to an unknown local dealer where it was serviced under NHTSA campaign number: 15V115000 (electrical system); however, the remedy failed to repair the vehicle. The contact mentioned that the vehicle still stalled after the recall repair. The manufacturer was not notified of the failure. The failure mileage was 106,000.
The tipm has caused my vehicle to stall. My window wipers come on automatically and the fuel gauge has gone down to no fuel even when there is fuel in there. All the dash lights come on in the vehicle while in motion. Horn is honking as well as alarm all while driving. Hazards lights as well.
For months now, I have had to complain to my Dodge dealer where I purchased my 2013 Dodge Durango and get it serviced about how it suddenly stalls while driving. I have associated it with hitting a bump such as a pothole or going over railroad tracks and it will die out and I have to put it in park. It will then start right back up. It has happened on city streets as well as highways. No codes are showing up and battery and alternator check out fine. Cables all have a good connection and fuses are said to be good. I get told "have to wait until it gets worse" or "you'll have to leave it with us so we can drive it and wait for it to do it" but this is my only vehicle and it may do it numerous times one day and will never do it again over the next month. It's random. I have noticed there was an alternator recall on 2011-14 yr makes of the Durangos but my VIN shows mine is clear and the fuel pump relay recall has been fixed. Something is definitely not right.
I had an electrical fire in the headliner behind the passenger sun visor today 7/18/18. My vehicle was repaired prior in 2014 related to the recall concerning this wiring. Shortly after starting the vehicle and driving, smoke started rolling out from behind the headliner. I pulled into an auto shop and they located the source of the fire.
I've had a few recalls on the truck. Several listed wiring. They've all been 'corrected' or checked by a dealer. My truck caught fire and burned all the electrical under the hood today. Less than a month since the 'electrical' recall was supposedly repaired. It was stopped but running at a gas station after a short 3 minute drive.
My SUV stalls at least once a week, though it never completely shuts off or stops. It usually occurs when I am coming to a stop or accelerating from a stop. It has been happening for the last year
A D V E R T I S E M E N T S
- Ponce, PR, USA