This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. Recall for the alternator. I was driving on a very busy high way 77south speed limit 65 mph with my family N the vehicle when my vehicle suddenly started slowing down and I was unable to steer. My car had completely shut off nothing electrical worked. It put my family and I in a very dangerous situation with out any warning. And now I had to buy a brand new battery
Vehicle stationary, intermittently not starting when push button has been pressed, we can hear starter attempting to engage but will not start. Sometimes the starter continuously runs for about 10 seconds attempting to start the car and the only way to stop the starter, is you have to leave the vehicle and lock the car w/key fob. Has done this intermittently since July of 2017. The vehicle has had the fuel pump relay replaced due recall on 09/2015. The intermittent non starting issue has occurred a total of 12+ times. On two of the occurances the problems have been video taped. Had the vehicle to the dealership two different times and both times they state that they could not get the vehicle to duplicate the problem nor were there any codes in the system, therefore, they could not resolve the matter. When we tried to show them the videos they advised that they had no interest in viewing them. They also advised several times that without a duplication of the issue, that they could do nothing to resolve the issue. Dealership continues to maintain that we are the only ones that they know of that is having this particular issue.
Within about the last 6 weeks my SUV has been stalling while driving in heavy traffic areas which is highly dangerous & I lose all control of my vehicle I have contacted the Dodge dealership where I purchased this vehicle from & they are doing the bare minimum to correct this issue!!!! knowing my vehicle has active recalls!!!
My wife was driving our Durango when it suddenly lost all power. She had to muscle it to the side of the road, where she attempted numerous times to restart it. Prior to that, often times you would turn the key and the dash lights would come on and the car would do nothing...not even turn over. After a few attemps, it would start. After the stall, we brought it into our local Dodge dealer (dutchess Dodge) where the service department kept it for a few days, said they could not recreate our concerns, cleaned numerous electrical connections, charged us $500 and recommended we change a "win" module at about $800 plus labor but could not guarnatee this would fix the issue. The service person even admitted it could be the tipm but that they couldn't be sure and the fix of the win module was the first recommedation. He also added that some components in the tipm were loose and that they checked and cleaned them also and that for all they know it could have fixed the issue. I informed them that I could not afford to continue to throw money into "trial and error" fixes and to just button it up and give it back to us. A week later, it happened to my wife again, only this time, as she was pulling off to the side of the road, it re-started on it's own. We called the service department back and their reply was that they recommended changing the win module. This vehilcle has 62000 miles and has been regularly serviced by me and cared for like a baby. This is not an issue of use or abuse, it is faulty parts and we should not be responsible. I feel like I should just trade this in and after of lifetime of being a loyal mopar customer, go in a different direction.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Paulding Chrysler Dodge Jeep Ram (1246 old griffin rd, dallas, Georgia 30157) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Dallas, GA, USA
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My car did just what the recall stated. Stopped and would not restart. Towed to dealer. They fixed the problem but charged me. They admitted recall but still charged. Call ed Dodge but no action. Why do I have to pay for a defective part and a recall plus towing. Recall number T36/NHTSA 17V-435 dealer massey yardley fort lauderdale I was on a major highway and running
I received a recall notice in June 2017 regarding an alternator issue on my 2013 Dodge Durango. It is now November 2017 and there is still no remedy. My battery light came on this morning after driving for less than five minutes in a 30 mph zone. I have an infant daughter so I cannot risk any battery issues in the dead of winter in upstate New York. It has been nearly six months since the recall was issued with no remedy available. The risks include heat/smoke or even fire within the alternator. Six months seems like a ridiculous amount of time for a repair of this magnitude to be not be resolved. I will have the alternator replaced and submit for a reimbursement but I shouldn't have to go through that process and incur those kinds of expenses so close to the holiday season when they've had six months to react to the situation.
Upon driving the vehicle over a small bridge, including on and declining off, then over another hill the vehicle stalled and lost power. We were able to coast the vehicle to a stop. I popped the hood and it had an electrical burning smell but couldn't locate the source. I was able to restart the vehicle and proceeded to our destination. Upon returning home the vehicle seemed to have less power. Again I checked under the hood and had the same smell. I checked on this website for a recall and it said there were none for this VIN number. I checked the model year and there has been several with stalling/electrical issues. The recall numbers are as follows: 17V435000, 15V115000,14V634000. We have had this vehicle in before for recalls, unsure if these were part of those recalls. We will be contacting the dealership tomorrow. Your form wont let me select the engine and powertrain as parts affected.
Takata recall from time to time when starting the 2013 Dodge darango V 8 hemi it would just continuously turn over like it was not getting fuel it would not happen all the time but makes it unreliable when its your wife and kids using the car and what makes it a safety issue in my opinion is that the car has also stalled from time to time the car has been to the dealer 2 times now we have a extended warranty but they said they can not repeat the problem very frustrating
When I use the key less remote to start the car from outside my car it ideals for about 30 seconds or less then turns off. I try it again the horn beeps once then doesn't start. The radio settings reset on it's own which has happened several times. The console/instrument panel lighting changes from bright to dim when it's still light outside. One of the engine fans turns on/off more than normal and it's louder then it been in the past. I am noticing a ticking noise when the engine is started but no one can seem to find out the issue. Lastly, when accelerating the gas pedal the power lags meaning you can literally floor the pedal and it takes several minutes to get up to speed. All of these issues have happened several times and the dealership tells me there's nothing wrong. Something is wrong because the check engine like once again came on this morning.
Vehicle will stall without any warnings or check engine light. I will wait for two minutes on the side of the road and vehicle will start without any issues. I have taken the vehicle to the dealership and they could not find any issues with
Vehicle alternator started to smoke and catch on fire, after shorting itself out. Vehicle was on the road then parked in driveway. I reported it to Dodge who advised it was on recall (T36). Called Chrysler customer care to report. They set up a tow and advised that they would replace with current model alternator and if needed the PCM and battery. Dealership now stating Chrysler will not cover PCM or battery. Now I have a vehicle at the dealership that wont run with a new alternator. Chrysler care made notes when I first talked with them on this case # 32398928 from customer care. Now they will not admidt that they authorized repair of altornator, PCM, and battery.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 17V435000 (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (waldorf Dodge in waldorf, md, 301-232-0946) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
The ignition key repeatedly loses contact while the engine is running. When starting the engine it will die repeatedly if you do not lift up on the key while it is in the ignition. Also, the car will shut off as you drive down the road without any warning. It loses all power including steering and brakes. Again, if you push up on the key it will restart itself and continue on.
P60 recall a joke when lives are at risk!! my family could have been killed and we need a class action suit to get Dodge to take peoples lives seriously! my wife was driving our 2013 Durango with my two young girls coming home from school when they all noticed a bad burning smell and then smoke started coming through the air vents and the A/C went hot. She pulled over and I came to meet them on side of busy military trail with the burning truck I was told. Lifted the hood and I noticed the alternator was super hot and had burned the serpentine belt. Went to check battery in truck actually under passanger's seat, this was extremely hot as well. Had Durango towed to house the research more about problem and found this recall P60!! I figured the alternator was fried and battery took a dump as well, so off I went to purchased both parts for me to replace and hopefully fix this major life safety issue. I put in the new battery and the alternator began to smoke badly and truck was actually off. Pulled battery out and then decided to change alternator first. All complete and then hooked up new battery all well, truck started and no smoke. Battery light came on now and truck wipers started to go with dash light doing crazy things, truck stalled out and would not restart. Finally had it towed to local Firestone for diagnostics and currently still waiting to find out what is wrong and how much it will be to fix truck back to normal. I am scared for my family that drives in this truck everyday. I can not believe my vehicle and others this has happened to is not on recall due to stupid amps!! Dodge and Chrysler should be ashamed they have done nothing and scared of the first person or family they will kill with these Durangos. I hope something is done quickly to resolve issues and pay for all the fixes needed because of their faulty trucks. Must recall all now!
The contact owns a 2013 Dodge Durango. While driving approximately 30 mph, all the warning indicators suddenly illuminated and the vehicle stalled. Smoke began to fill up the cabin from the vents inside the vehicle. The contact had the vehicle towed to kendall Dodge, Chrysler, Jeep, Ram in miami, fl where it was diagnosed that the alternator, PCM, and battery failed due to an internal short and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the failure was related to NHTSA campaign numbers: 14V634000 (electrical system) and 17V435000 (electrical system); however, the VIN was excluded from both recalls. The manufacturer opened case number: 32173838 and stated they would be able to offer little assistance regarding the repair separate from the recalls. The approximate failure mileage was 62,000.
The contact owns a 2013 Dodge Durango. While driving 55 mph, the headrest detached from the driver's seat. The contact stated that the vehicle was equipped with rear collision sensors that caused the failure. Autonation Chrysler Dodge Jeep Ram & Fiat in phoenix, Arizona confirmed that the rear collision sensors were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 76,000.
The contact owns a 2013 Dodge Durango. While driving 55 mph, the seat belt warning indicator illuminated and the windshield wiper blades started operating without warning. The vehicle lost power and stalled. The contact was unable to remove the key from the ignition. The vehicle was towed to the contact's home. The contact called scott evans Chrysler Dodge Jeep Ram at (770) 834-5050 and was advised to replace the battery. The battery was replaced and when the contact attempted to start the vehicle, smoke was seen coming from the alternator. The vehicle was turned off and the battery was disconnected. The manufacturer was contacted and stated that they would send out an investigator. The vehicle was towed back to the dealer for the Chrysler investigator to inspect the vehicle. The contact was informed by the investigator that there was no sign of a fire and the cause of the failure could not be determined. The vehicle was then towed to university Chrysler, Dodge, Jeep, Ram of rome (2500 new calhoun hwy ne, rome, ga 30161 (706) 232-7793) where it was diagnosed with a faulty alternator that needed replacement. The alternator was replaced, but the vehicle was still unable to start. The vehicle was then diagnosed with a burnt out totally integrated power module due to the alternator and needed replacement. The vehicle was still at the dealer for repairs. The failure mileage was approximately 94,000.
Vehicle shut down in middle of high without warning, all lights startedflashing like seatbelt unbuckled, windshield wipers came on, it just went crazy. Then cut off with no power to anything! I was on highway 166 in carrollton ga. Was going straight.
The contact owns a 2013 Dodge Durango. While driving 35 mph, there was a loud noise under the hood and a strong burning odor was detected. The contact noticed smoke under the hood. The fire department opened the hood and noticed that there was only smoke and no fire. The vehicle was towed to the dealer (sterling automotive located at 5504 I-49 North service rd, opelousas, la 70570; 337-942-1241) where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 82,000.
A D V E R T I S E M E N T S
- Orrville, OH, USA