This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2000 Dodge Durango 35,000 miles. Drivers front upper & lower ball joints had to be replaced. Several mechanics looked at them and stated they were dangerous and would not inspect vehicle. Dodge dealership brushed it off saying they were within guidelines. We paid to have them replaced ourselves.
I have ball joint problems on my 2000 Dodge Durango that has only a little over 40000 miles I have read in the media that this is a wide spread problem with the 2000 Durango I hope you can help me and the others of this vechiles.
- Roscoe, PA, USA
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During safety inspection, mechanic reported upper ball joints were completely worn out and needed replacement. They were so bad that they could have failed and caused a serious accident. Mileage was only 56,800 miles. Poor design as there is no grease cert to grease them properly. Please investigate!!!
My 2000 Dodge Durango was rejected during a va safety inspection due to the upper ball joint problem that is the subject NHTSA investigation (action PE03032). The vehicle has 38000 miles. I have been informed by my local Dodge service department that Chrysler is "assisting" in the repair cost by requiring a variable amount deductible to be paid by the consumer. The amount is determined on a case-by-case basis and myvehicle will be evaluated when it goes in for repair on 12/30/03.
I have a 2000 Dodge Durango, 4WD. It has 52,818 miles. After hearing a serious of pop's and clunks from the front end of my Durango I had the truck checked. The upper driver's side ball joint had failed. The passendger side ball joint showed wear but was in satisfactory conditon. I believe this ball joint failure happended far too soon. In 40 years of driving I've only replaced worn ball joints on one vehicle and it had over 100,000 miles. Augusta Dodge replaced the worn ball joint and could not assure me the replacement ball joint was any different than the factory installed one.
Driver's side upper ball joint and the steering sector broke. As a result, consumer lost control of the vehicle. It then jumped a curb and went into a ditch. This occurred while the consumer was reversing out of the driveway. Dealership replaced both broken parts. EA03-023
I recently pruchased a 2000 Dodge Durango. I started hearing a creeking sound from behind the steering column when turning and going over bumps. I was informed by a mechanic of wear in the upper ball joint. I am concerned that this premautre wear may result in some failure and an unexpected collapse in the front end or worse yet wheel separating from the vehicle. I am following the current NHTSA investigation into this and would hope some resolution in the form of a recall would occur before personal injury or cost is incurred by me or others.
2000 Dodge Durango R and L upper ball joints (NHTSA action number EA03023). My local Dodge dealer, karmart usa told me on December 1, I need new upper ball joints. I had taken my car in to have door locks fixed. I did not ask them to look at my ball joints. This is an expensive repair, they estimate $358 for the repair. You are investigating failure of upper ball joints. Why don't you require Dodge to recall and repair them" there is obviously a problem or they would not have looked at mine when I have not been having any symptoms. Now, the dealership has notified me by mail that I need to have the loose R and L upper ball joints repaired. I am afraid to drive this car. Are my front wheels going to fall off? do I have to have fatalities to get attention to this matter" my car is parked until I hear from you.
While vehicle was up on the lift being serviced right upper ball joint broke. When the ball joint broke, it caused the passenger's side rear tire to hang off the vehicle. EA03-023
During a scheduled maintenance appointment dealer found that the upper ball joints prematurely wore out, and replaced them. Consumer sent the failed parts to a government Agency for review.
Upper ball joints failed at 53,000 miles. Sometime after thanksgiving the consumer was feeling something different when driving the truck. The consumer thought it was the steering. The vehicle was taken to the dealer on Dec 1, 2003 and the consumer was told that all four of the upper and lower ball joints were out, and that they should be replaced immediately at a cost of $800. Instead the consumer went somewhere else to have repairs. It took a little longer for the car to be repaired because the parts weren't available. The total cost for repairs were $542.82.
While driving, the consumer can hear a popping noise in the front right portion of the vehicle. The consumer is a mechanic and has determined that problem is the upper ball joints. The vehicle was taken to the dealer which found no problem.
Consumer stated both front upper ball joints were making noise while driving at any speed". vehicle was taken to dealer on three occasions, but no parts were available.
Left side wheel vibrated, and shook inside of the wheel well while traveling on the highway. Consumer took vehicle to independent shop. Mechanic replaced both upper ball joints at owner expense of $800.
A D V E R T I S E M E N T S
- Waterbury, VT, USA