This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving headrest deployed found other incidents on youtube like this. There is a lawsuit against Dodge/Chrysler about this issue. There needs too be a recall on this issue immediately!! I would rather have a regular headrest that doesn't deploy.please issue a recall!
On 3/9/2020 at approximately 4:30 pm while driving South on interstate 55 just South of southaven Mississippi when the passenger side headrest deployed springing the head rest forward with considerable force. My wife was sitting in the passenger seat at the time and was struck by the headrest in the head and complained that it hit her head so hard that it hurt. We were not involved in an accident at the time and were traveling at the posted speed limit. I had not had to break hard or anything. The headrest just came apart. After some research I see this is suppose to be a safety feature that would occur in an accident. There was no accident. After arriving home I noticed a metal pin in the bottom of the seat rest and broke plastic in the location where the pin should be located. Now I am concerned that the drivers seat may do the same thing and cause an accident.I also now have the issue of a costly repair for a defective design flaw.
While driving my car approximately around 15mph on a smooth road I heard a disruptive noise and saw that my passenger had been hit by the active head rest which was deployed although we were not in an accident. Upon further investigation I noticed the cheap plastic that holds the pin in place inside the head rest had been broken which caused the active headrest to unexpectedly deploy.
Just leaving a parking lot going maybe 15 mph at the most and the driver head rest popped out and a spring went flying. The vehicle was not hit or did not make any impact with anything, not even a speed bump. The head rests are extremely uncomfortable now and it was terrifying getting hit in the back of the head with my 1 year old daughter in the back seat. Local dealership advised this is not under a recall so it would be something we would have to pay out of pocket for. Estimate was close to $3,000. That is absurd when it is a defect and not something that I caused.
On the evening of 10/05/2019, while traveling straight at a steady 25-30 mph, the passenger headrest felt like it exploded. The passenger's head was suddenly and violently pushed forward. It appears from internet research that this is a failure of the "active head restraint" system.
- Homosassa, FL, USA
Search CarComplaints.com for these popular complaint phrases...
Head rest on passenger side deployed for no reason on July 15th. My wife was driving and grand daughter was in passenger seat. Grand daughter reached around between the seats to get something and the head rest went off, my wife was driving straight on city street. Unsafe if that deployed to the passenger or driver while driving or sitting still. Could give you a concussion or lose control of the vehicle.
The headrests in my Dodge Avenger have popped forward several times. Sometimes they would pop forward merely from the heat, as I live in a very hot area. I had the orc replaced as part of safety recall S61, however the vehicles safety is reduced because the headrests will not stay locked in due to broken plastic locks which are supposed to hold it back. Apparently the headrests are not covered under the recall as it currently stands. The car is uncomfortable to drive, and in the case of an accident, the headrests will not be able to deploy since they are now permanently deployed. I thought the headrests were already covered by the previous recall, which is why I am filing now.
The contact owns a 2013 Dodge Avenger. The contact stated that the driver's side active head rest detached and was deteriorated. Shortly afterwards, the front driver's side active head rest had deteriorated, detached, and popped out while the driver was operating the vehicle. Crown Dodge of fayetteville (436 N mcpherson church rd, fayetteville, nc 28303, (910) 920-9613) was notified of the failure and indicated that the vehicle was not included in NHTSA campaign number: 17V640000 (seats and air bags); however, the vehicle exhibited the same failure as the recall campaign. The contact attempted to schedule an appointment to diagnose and repair the failure, but was not able to within a reasonable timeframe. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was not available.
My daughter and her friend was driving on regular city roadway, going about 35-40 mph, when the passenger headrest deployed. They were not in an accident or hit anything on the road, the headrest deployed unexpectedly.
Front passenger seat headrest deployed while in motion on a city street, at approximately 30mph. Vehicle had not been in a collision at the time, nor at anytime prior. Headrest struck passenger with such force as to cause whiplash.
Started the car one day and suddenly the check airbag light was on. Took it to a Dodge dealership and was told that the active restraint headrest system was broken. No damage has been done to the seat/headrest nor the airbag system. The car has not been used unusually and it hasn't been in an accident.
The drivers side headrest split into 2 pieces for no reason. Manufactures specs states that in a rear collision the headrest deploys to ensure the driver doesn't get whip lash. This vehicle has no accidents at all and was not being driven at the time the headrest separated. I did research and this is a common problem with the headrest in this Dodge vehicle. I went to the dealership and it may seem its not covered even with the 7 yr/100,000 mile warranty.
The contact owns a 2013 Dodge Avenger. While driving approximately 15 mph and making a left turn, the driver's side anti-whiplash air bag device (located in the head rest) suddenly deployed without a crash or impact. The contact sustained a neck injury that required medical treatment. The cause of the failure was not determined. The local dealer (tri-city Dodge, 833 S. van buren rd, eden, nc) and the manufacturer were both notified of the failure. The failure mileage was 49,600. Updated 12/20/18
The passenger headrest activated while sitting in a parking lot overnight. There was no collision but it deployed as if there had been a rear collision. A small plastic piece appears to have cracked over time and allowed the headrest to deploy. This could easily cause an accident if it happened on the driver's seat while it was being driven or injury to someone sitting in the seat at the time.
Front passenger headrest exploded while driving, just lucky no one was sitting in the seat. My car has been at the dealership for over 3 weeks stating that the headrest is on back order and since it's not under warranty then I have to pay for it out of my pocket I have called Dodge and put in an investigation 2 weeks ago and have not heard back from them just want to know how this is not a manufacture defect and if 1 malfunctions then what are the chances the driver side won't do the same?
The contact owns a 2013 Dodge Avenger. The contact received notification of NHTSA campaign numbers: 16V668000 (seat belts, air bags) and 17V640000 (seats, air bags). The contact was unable to get the recall repairs completed due to lack of communication from the manufacturer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer stated that parts were unavailable and was not able to confirm when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect.
While making a stop the passenger seat headrest deployed with a passenger in the seat but no accident impact. The headrest will not reset. I had the car repairs due to the safety recall completed but the dealer says they will not cover the defective headrest. This has reduced the safety of this vehicle.
The passenger side safety headrest deployed while driving full speed down the interstate. Approx. 75 mph. The sound was so sudden it startled me and almost caused me to wreck. Now the headrest will not "pop" back into position as documented by Dodge leaving the headrest fully deployed and completely useless.
The contact owns a 2013 Dodge Avenger. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seats); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sam leman Chrysler Jeep Dodge Ram bloomington (1602 commerce pkwy, bloomington il) confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- N Lauderdale, FL, USA