This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On May 10, 2024 my passenger headrest deployed on its own. I went to work, came back to my car for lunch and heard a pop and saw my passenger headrest deployed. No accident, no one hit my car, just my car parked. I did some research and found a recall for my make and model. I contacted the dealership that I bought the car and was told there's no recall and my problem is mechanical. I contacted another dealership and they couldn't find the recall, but was willing to set up an appointment. I took my car to the dealership and was told, yes there was a recall, but the headrests were fixed. They also stated my car was out of warranty so the repair would be at my expense. The headrests are obviously a continuous problem. I am now concerned that my headrest could pop while I am driving and result in injury to my head and neck. I am concerned that I could end up getting into a accident or even die from an unexpected deployment that possibly cause a blackout or concussion. I zip tied my headrests since dealerships are refusing to fix the problem for free. They even told me to contact you. Please help me.
The AHR in the drivers side headrest of my 2013 Dodge Avenger randomly deployed and will not reset. I believe it to have a common defect in that, under normal conditions, the AHR can deploy without any warning and strike the back of the occupant-??s head. This condition is caused because the AHR contains a -??cheap-?? plastic bracket that acts as a trigger mechanism and holds the spring loaded release in place, the drivers state. Chrysler used an inferior and inexpensive form of plastic which can crack and break down prematurely. There are hundreds of thousands of Chrysler vehicles equipped with the defective AHR and there is no way of knowing when the AHR in the headrest will spring forward. According to a the Chrysler class action, the following vehicles contain the AHR defect: 2010-2018 Dodge Journey; 2010-2011 Dodge Nitro; 2010-2012 Jeep Liberty; 2010-2017 Jeep Patriot or Compass; 2010-2012 Dodge Caliber; 2010-2018 Dodge Caravan; 2011-2018 Dodge Ram C/V 2011-2018 Dodge Durango; 2011-2018 Jeep Grand Cherokee; 2010-2014 Sebring/Avenger; 2011-2018 Chrysler Town & Country; 2011-2018 Chrysler 200; and 2011-2018 Chrysler 300. The National Highway and Traffic Safety Administration (NHTSA) opened an investigation in September 2019 called -??Active Headrest Inadvertent Deployment, -?? where the government organization reviews consumer reports of inadvertent deployment of the AHRs, according to the Chrysler class action lawsuit. I maintain that Chrysler has known about the defects since 2010 but did not provide this information to the public. The Larry H Miller dodge in centennial co is telling me after having my car for over a week they aren-??t responsible for this and won-??t cover the repair.
The headrest in front passenger side made a loud noise and opened. It's scared me, because I had no clue what the noise was from at the time. It was night time and all I can say is thank God no other cars were near me...I probably would have wrecked. I'm very thankful that my son was not sitting there when it happened. There were no lights or warnings and I never knew that could happen let alone know the headrests could pop open. The vehicle has not been looked at our inspected. I seen there was a recall on this but after entering my Vin, it says this car has no active recalls.
The contact owns a 2013 Dodge Avenger. The contact stated that while driving approximately 55 mph, the driver seat headrest restraint was erroneously deployed. The contact indicated that during the incident the vehicle had not crashed or abruptly stopped to cause the headrest restraint to deploy. During the incident, the contact sustained an injured neck. No medical treatment was required. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 133,000.
Back of the headrest on driver and passenger seats are broke. Back of headrest popped out away from the front of the headrest. Recalls on other dodge avengers for this same issue just not my particular car.
While the car was parked the driver's seat headrest sprung open and will not click into place again. The car has not had any collisions or impacts recently. I went to check for recalls and realized this is a common problem with 2013 dodge avengers. Luckily, this did not happen while I was driving the vehicle.
Driver headrest deployed when no accident occurred. Very frustrated because neck is starting to hurt when driving because the headrest is forward but 50%. this happened 1 month ago, 10/01/2020. Vehicle was parked, not occupied.
I was vacuuming car at car wash with vehicle turned off and parked, I moved seat forward and the headrest on seat popped opened on it's own and will not close
While I was driving to the store on 10/07/2020 around the corner of my house the headrest deployed while I was driving. No accident, no sudden stops the headrest just deployed. I did check to see if there were any recalls on it but not recalls. I did find several people had the same problems and had taken there car to the dealership to see about repairs. Everyone was told that there was no recalls and they could fix it or replace the headrest, but it would be an out of pocket expense to the customer. I feel there should have been an investigation due to the fact that here have been multiple case regarding the same situation. I would like to have an investigation started so that it can be determined that this is a manufactures defect and issue a recall so that we can get this fixed without cost. This is a danger to someone driving and the fact that it has already deployed if any of the people complaining are in an accident they have no means of protection since the headrest has already deployed.
The passenger head rest deployed or opened hitting the back of my passenger as I was driving. My passenger was in pain for a few days. The seat head rest now sits out of place and it is very uncomfortable as you are sitting forward. I tried to check on the amount to fix and it is over $1000 to fix.
My son bought a 2013 Dodge Avenger and while he was driving the passenger headrest exploded! this is dangerous! I as a parent am afraid it will happen on the driver side while my son is driving and cause an accident! I took it to Dodge and they are trying to say it's not a recall yet and it would be 800+ to fix! this is unacceptable and I feel is a dangerous malfunctioning part that needs fixed on Dodge or Chrysler's end!!!!
While car was parked in parking lot, passenger head rest "popped" open. It is still split open and the dealer wants $922.14 to replace this obviously defective part #: 1us39dx9aa. There was no collision. Luckily no one was sitting in the seat at the time, but it could have caused a serious injury. I'm concerned it will now happen with the driver's side headrest while I'm driving, potentially causing a serious accident.
The contact owns a 2013 Dodge Avenger. The contact stated that the plastic pin on the driver's side front head rest was detached. The vehicle was taken to leith Chrysler Dodge Jeep Ram (5310 rolesville rd, wendell, nc 27591), and the contact was informed that the pin fractured. The contact stated that the part was ordered for the replacement due to a defect in the manufacturing process. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 91,000.
The contact owns a 2013 Dodge Avenger. The contact stated that while driving at 70 mph, there was an abnormal sound inside the vehicle. The contact pulled over and inspected the vehicle. The contact stated that the passenger occupant restraint controller was shifted forward and was unable to reset the head rest. The vehicle was taken to rick hendrick Dodge Chrysler Jeep Ram (1468 savannah highway, charleston, SC 29407, (843) 352-6931) to be diagnosed. The contact was informed that the occupant restraint controller needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 17V640000 (seats, air bags) however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 81,000.
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