This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Both sliding doors make awful noises when opening and shutting. It is by all means not a smooth glide for opening and shutting. Sometimes they come to a close and reopen on their own. Sometimes you can't get the door to close all of the way and latch. This is not safe when driving. They need to be looked at and put on a recall.
Door lock buzzes when locked and unlocked. Reading online and there are a ton of owners for this model and year with the same exact issues. This needs to be put as a recall and repaired.
One day the rear passenger door would not open with fob or inside controls. It also would not unlock although the other doors would. We tried manually pressing the lock lever but it would not budge. After repeatedly unlocking/locking through the fob, it was finally able to open. However, now when it locks, it makes a loud short buzzing sound. This also happens when I first start driving (engaging automatic door lock above a certain speed). From what I've read online as reported by others, it appears to be the door lock actuator.
- Seattle, WA, USA
Search CarComplaints.com for these popular complaint phrases...
While we are driving the vehicle will start to jump around and we have to take our foot of the pedal. Then when we are going up any kind of hill or mountain we loss power and almost come to a complete stop even when we press the pedal all the way to the floor. The amount of speed we loss is very unsafe and very alarming. How is there not a recall on this, I have seen story after story about this. It happens to us every single day, there is not a day that we don't have this issue with this vehicle.
Sliding door will not open even manually. Looked online and many others with same issue. All other doors unlock but the passenger side sliding door will not.
There is a load buzz coming from the passenger rear door whenever you shut the vehicle off. Upon research of this problem it appears this is a widespread problem for many people with costly repairs up to $1000 for a new actuator. Upon replacing the actuator many people have experienced problems again a year later with the actuator. Why is Chrysler not fixing this problem when so many people have had problems with it?
While driving home from gas station, van started making whining noise and the RPM would just jump up all on its own. This is a van and have children that ride in it regularly and thankfully they was not in the car at that time. Was able to safely make it home and parked the car. Spoke to a mechanic and determined it was a transmission pump problem. I looked up my VIN number and according to multiple websites there was a recall on the van during a specific time frame my van was made. While looking my VIN number up on website though however it says there is no recalls on my van. Even though according to the main website my van should be covered under the months the recall was made for"?? the website says it is covered under recall but typing in my VIN number there is no recall?? that makes no sense. The car would just randomly excelerate and jump RPM while driving. I'm very lucky there was no one on the road or no children in the car. I work sundays at my employment and had to take the day off due to nothing being opened to get fixed. Why is one website saying my car in covered but another is saying there is no recall???" I read several complaints from other people. If the manufacture made 37000 cars with this recall problem and it ended up blowing that many peoples transmission up, shame on them for not covering their product. Miles are right around 100000.
When unlocking the doors, there is a loud buzz that happens every time. Currently the door still locks/unlocks, but upon further research this is a very widespread issue and could result in the door not locking/unlocking and the door lock actuator needing to be replaced. It is common for this to happen on the 2016 model year.
Every time I unlock the door or open it, it makes a loud buzzing noise. The door works fine - it opens and closes. But when using the unlock button from the door, or opening the door if the car is locked, it makes a very loud buzzing noise from the rear passenger side door. I have read on a forum that this is affecting a lot of vans, there should be a recall as it is a faulty actuator that can cost between $400-$1,000 (or more!) to fix.
The actuator on the the sliding doors are stuck and thus the doors are locked and can not be unlocked. This has happed on both of my sliding doors. This is now the second time and it is very expensive to fix. My children have been unable to easily exit the vehicle.
The driver side passenger sliding door actuator quit working on a 2016 Town and country a couple months ago. Now the passenger side actuator is making grinding noises and will need to be replaced as well. An online search revealed this is a common problem on these vehicles. This vehicle is just a few months out of warranty, and these needed (expensive) repairs seem to indicate design flaws or inferior components. I feel Chrysler should be repairing them through a recall. When they fail, the door cannot be opened, making it difficult to enter or exit the vehicle.
Sliding door on drivers side failed to open with keyless entry or manually opening. This is a huge safety concern. We were able to eventually open the door, but now the door actuator buzzes loudly when locking/unlocking. Door will intermittently not open with keyless entry or manually.
Wife was involved in a two car accident in which she was hit head on slightly off to the right. Air bags did not deploy causing injuries. Car was traveling at about 30 mph
2016 Town & Country sliding door right side does not lock, door lock actuator replaced by Chrysler dealership Dec 29, 2017. Believe this to be a safety concern while vehicle is in motion. Noticed door partly ajar in parking lot, pulled handled readjusted to shut and secure doors with fob it was noticed that door locking mechanism did not activate, resulting in door not able to securely lock, several attempts to lock with no positive results, door remains unlocked at all times.
Drivers side rear sliding door lock won't disengage. The doors automatically lock when the vehicle reaches a certain speed. It cannot be unlocked manually or with electronic lock buttons/key fob. Van is onky 3 years old with 45,000 miles. Could be a serious problem for rear passengers in an emergency situation and cannot open the door. I have found numerous complaints online from other owners with this very same problem.
A D V E R T I S E M E N T S
- Iowa City, IA, USA