This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver side sliding door buzzes when locking/unlocking door. Was told by dealership it is a bad actuator and will soon fail completely leaving the door permanently locked or unlocked.
Early 2021 the driver's side sliding door would not open from the outside or from the inside. At this time the passenger side sliding door was working. In May 2021 I took it to an independent service facility. They replaced the door latch assembly and checked the wiring. The door then opened and closed inconsistently. I took it back and this time It worked by using the key fob, the door button and the above dash button; but when opening it manually it did not slide on its own. Also at this time the passenger side door stayed in an unlocked position and could be opened when all doors were supposed to be locked. Sometimes the door alarm would go off when it was opened this way and sometimes it didn't. At this point I took it to the dealership (7-29-2021). I was told the prior service center used a Mopar part and they would put it under warranty and replace it but I would be charged for labor. The passenger side door latch assembly would also have to be replaced, bringing the total to over $1,900. Estimated date of completion is 8-3-2021. This is definitely a safety problem since the door could not be opened from the inside and passengers in the back would not be able to open it under an emergency situation.
LATCHES/LOCKS/LINKAGES 2016 Town and Country sliding doors could not be opened. The door(s) could not be opened either by using the mechanical handle or electronic remote switches or controls. Both of the sliding door lock actuators when the consumer operates either one or both sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. NHTSA Action Number: PE21016 defect that was identified in the lock actuator that could lead to the locks failing or creating the buzzing noise
Left drivers door, sliding door makes a loud buzzing sound it will sometimes not open manually and automatically, kids could not get out of van by the door bringing to chrysler dealershipon july 19, i know there have been many complaints to this issue something needs to be done quickly!!!! When you press lick button for van, even when not moving it still locks up and doesnt open sometimes
- Thomaston, CT, USA
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Stopped at a light and the engine stalled. Radio (uconnect system) turned off but dash lights still in operating order. I had to put the car in park and restart the ignition. it started right up at that point.
Left Sliding Door Locked and would not open. This has happened twice since I have owned this vehicle: 01/06/2020 and again 06/01/2021. Both times Door Lock Actuator had to be replaced. This is very dangerous......emergency situations with child in backseat.......would have to access child from right sliding door ! Wasting precious time. I tried multiple ways to get door unlocked both times but to no avail.
The passenger sliding door becomes permanently locked preventing you from opening the door, from the outside or manually, to access your children. Fortunately for us we were not in an accident when this happened and I was able to use the other door. This is a very common issue for the Town and Country vans and there needs to be a recall on the door actuators used before someones child is prevented from exiting a vehicle in an emergency. I am having the door repaired by West Richland automotive and they have confirmed a faulty actuator. There were not any warning lamps or messages prior to the door locking itself.
The passenger side sliding door is stuck in lock and will not open. Now when I lock the car I hear a buzzing noise from the doors. I hope the other sliding door doesnt lock because I have a child with cerebral palsy and how would I get him out incase of an accident. I need to use my van alot for doctor appointments.
The power sliding door lock actuator failed. It's a common issue with these minivans. When it fails you cannot open the door from the inside or outside. The actuator failing results often with the door locking. You cannot manually unlock it, it's jammed lock. The only way to get it unlocked is by removing the door panel. This is a serious safety concern as the egress is locked shut. Should the lock fail during an accident, fire, etc. People can become trapped in their vehicle. Chrysler wants over $1,000 to fix it.
Car started to make a funny noise while driving and upon trying to pull over the car reached number 8 RPM's but wasn't accelerating. Then it jerked forward as I finally was able to shut it off. I was stuck on the side of the road with four kids in the car.towed to dealer and said a new transmission and transmission cooler are required for repair. The extended warranty I purchased for 75,000 miles is no longer valid and just expired as there are 77,000 miles on the car. Also the drivers side rear sliding door is stuck will not open manually or otherwise. This was discovered when trying to open the door while stationary to load kids in back.
My right side sliding door buzzes when I unlock my doors. Sometimes the door does not unlock and I am worried something might happen and we will not be able to get the kids out of the van.
On December 24, 2020 our right passenger side rear door malfunctioned and ended up trapping my toddlers head in between the door and vehicle frame. It was incredibly traumatic for all involved. Though the incident likely lasted less than a minute, it was a terrifying frantic minute in which I tried everything to get the door open as it continued to try and close on our baby who was screaming in pain and terror. It took all of my strength to manually pry open the door to release his head. We brought the vehicle to our local dealership to be looked over, assuming a malfunctioning sensor of some sort. They did diagnostics and reported no codes were evident and they could not replicate the malfunction. Then last night 12/30/2020 the left rear passenger door experienced a similar malfunction and began closing on my child. My husband was forced to manually rip the door off of our child to avoid similar injury. In the process, plastic pieces of the track were dislodged and the door is no longer operational. In this instance, loss of electrical functioning on that side is a blessing as the doors are malfunctioning and otherwise present significant danger to our family as no obvious code defects have been able to be detected yet. However the right rear door and the back hatch remain operational and therefore a potential danger. Both times the vehicle was stationary
The lock actuator gear strips, causing a loud buzzing noise when locking/unlocking the vehicle and in some cases it will not consistently actuate causing the door to stay locked. The major concerns are 1) if there is an emergency situation and someone is unable to unlock the door to quickly get my child out of the vehicle because the lock is not functional. 2) the noise it makes is loud and may startle drivers of this vehicle(from what I'm seeing, this is a common issue across the Town and country and Caravan lines of vans) as the locks automatically engage while entering the road which could cause a temporary loss of control of the vehicle. This endangers both the driver of the vehicle and other people on the road.
The door locking mechanism for my 2016 Chrysler Town and country stopped working. After doing some research this is an on going problem in this vehicle. If I were to get into an accident I would be unable to open the doors to get my children out for safety reasons. I am not sure why this hasn't been recalled yet.
We we're driving home from bishop on the highway at night, when all of a sudden the van wouldn't shift to 3 gear. It wouldn't go past 40 miles per hour. Every time we tried to accelerate the RPM's would go past the red section (about section 8 or 9). It was driving fine around 65 miles per hour prior, when all of a sudden it wouldn't continue accelerating at that speed anymore. We pulled over trying to switch gears to see if it would go back to normal, but that didn't work and we also tried turning off the car and nothing worked. We pulled up at a gas station for more gas. When we turned the car back on and put it into driving gear it jolted for a second right before and after taking it out of the driving gear. We had to drive on the highway at 40 miles per hour with the emergency lights on so we wouldn't get hit from behind from coming and un coming traffic since it was pitch dark at night. Also, the left back passenger door right behind the driver seat was no longer working earlier. It won't open neither with the clicker, or by hand (inside or the outside) or by the inside automatic buttons for the door. It just doesn't unlock any more.
While driving down a neighborhood street with my kids, I was 'punched' in the back of my head by the supplemental active head restraint on the drivers side. Upon examination, the plastic that hooks onto the holding pin snapped releasing the head restraint.
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- Niagara Falls, NY, USA