This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Chrysler Town and country 40K miles. The passenger sliding door on the drivers side has become unresponsive for no apparent reason. It cannot be opened manually or with a remote. There is no body damage. In reading blogs this seems to be a common problem. I feel this is a safety issue.
I was driving to the post office and as I was getting close, the vehicle suddenly veered to the right, going up on the curb and sidewalk, barely missed a telephone pole, crashing into a utility box. Vehicle was totaled, no injuries received, air bags did not deploy. Travel speed was at posted limit of 35. When my son got there he said that it looked as if the 2 tires on the right had malfunctioned and gone flat, almost as if they had run over sharp objects, causing the van to suddenly veer right
The sliding door cannot be unlocked-not by the keyfob, not by the control panel button, and not even mechanically with the door lock switch on the door itself. Not only can you not get into the car, but if you are inside, you cannot get out. The lock mechanism seems to be mechanically jammed. If this happened on both sliding doors, you would not be able to get either in or out of the car without climbing over into the front seat. If something similar occurred with the front door locks, you could be trapped inside the vehicle.
While at a stop sign car stopped working. It would not start so we had a new battery put in. Then the next day while driving 60 mph on a highway lost all ability to accelerate, steer or break. Was able to restart the car a few moments later and drove a few more miles and while turning right onto a busy intersection the same thing happened. We are very lucky we were not hit by another vehicle in any of these situations!
Sliding door, left side, unable to unlock while parked with transmission in park, fob, or manual inside release. All other door locks work with fob, and manually.
- Jacksonville, AL, USA
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The Chrysler blind spot detection is faulty on March 30 it began beeping randomly with message 'blind spot detection unavailable' this continued for the next two weeks. It was randomly and persistent when driving. The beeping was a constant distraction to my driving. It was a safety concern. In the third week the message when the beeping was 'service blind spot detection' we took the car in for service at that point. It was a cost of $1400. This is an electric short in the vehicle very near the gas tank. It is a safety concern. As I researched the issue I was surprised that their is documentation back to 2012 that is readily available of this issue.
Sliding door locking mechanism is jammed and will not unlock. Door is stuck shut. Seems to be an electrical issue but will not reset by removing the fuse and reinstalling. This is a safety issue in case of an accident - if it were the only door we could get out. The van is under an extended warranty and we plan to have it fixed, but it is not the first time it has happened - the other times, it just corrected itself and reset. The other sliding door also randomly won't shut because the locking mechanism is stuck and we have work it into place. The dealership has already looked at that door once and says there doesn't appear to be anything wrong. Of course, this happens when the vehicle is stationary and doesn't matter whether it is on or off. There is really nothing I can upload other than a picture of the shut door and that it is locked. I could send a video, but the file would be too large.
Upon plugging a usb cable into the port on the center console there was a spark and a loud pop. Afterwards if the temperature got too hot inside the cabin the uconnect system would reboot on it's own, regardless of if the van was in motion or stationary. In addition the passenger sliding door would not lock at all afterwards. Upon taking the van to the dealership they identified both issues as needing a new radio and a new locking mechanism, both of which were covered under warranty.
Driver and passenger sliding door lock failure; refuses to engage to lock the doors while stationary or in motion; when click the door lock button on key fob makes a loud noise on each door and when driving after a short period of time when auto lock tries to engage makes load noises on each side
The locks failed on our sliding doors and failed in the locked position. The lock cannot be operated manually. The doors are stuck locked and passengers are unable to open the door. This is a safety issue as passengers cannot escape the vehicle in the event of an emergency.
Drivers side sun visor with the garage door opener built into it broke. The center clasp which holds it in place, has sprong. Therefore, it falls down.
This is the third time the air conditioning has failed. The first time nothing was found. They put in "freon". the second time they found that it was the evaporator leaking.. we are waiting to take it on for three time. The dealerships haven't been all that accommodating. Being without ac in Florida is a real bummer.
The rear ac evaporator box developed a leak at 60,100 miles. R-134A is audibly hissing from above txv while vehicle is running with ac on. Visible oil coming from txv area. Rubber rectangular sealing device around the txv has rotted/deteriorated. Manufacture date of vehicle places vehicle at 3 years old at time of part failure.
The door locks to the sliding door for the driver side has permanently locked is self and it cannot be manually up-locked. The door cannot be opened from the inside or outside and there is not key hole to even allow me to try a key to unlock it. Also the passenger side appears to start going out so soon I will have 2 doors that don't open and potentially could trap anyone in the back of the car.
Takata recall: I recently purchased a 2016 Chrysler Town and country less then a year and a half ago. I have had 2 major parts break in my rear end. The first one was the control arm and the second one was the axle beam which neither one are covered under warranty. I was driving when both of them went out! I'm extremely disappointed that since I've purchased 3 vehicles from Chrysler they will not cover the expense. This axle beam broke while I had my 2 young children which are 5 and 3 in the van while going around a curve at 20mph. I'm thankful that I was able to control my vehicle and we weren't in bad weather. The technician also informed me I have an oil leak on the top of my motor which is covered, but I have to pay $100 for them to fix. With that being said I'm highly disgusted with Chrysler and will not purchase anything from them again!
While approaching a red light on a 4 lane road my van monitors flickered went off then back on and the engine stopped. I was able to break and come to a complete stop. I put the van in park started started the van started fine but when I put the van in drive the monitors flickered reset and the engine cut off again. I then put the van in park turned the ignition off again put on my hazard flashers and started the vehicle again and this time the van performed normally.
"takata recall"... I bought 2016 Chrysler Town & Country touring couple of months back & it's have 27,500 miles on it. Since I start driving this car it's having an issue with shifting the gears. The RPM goes up to 4000 to 5000 RPM & then it's start shifting the gears also when I drive the car on highway and put car on cruise control the RPM stays near by 3000 to 4000rpm. When I press the accelerator it's never take quick pick it's always take long time for pick the speed and the engine or transmission make some heavy noise. I took the car at Chrysler dealership & as per them there is no problem at all but seriously I'm not sure they checked my car properly or not. As per me the gear is not shifting smoothly & quickly as it's supposed to be.
A D V E R T I S E M E N T S
- Claremont, CA, USA