This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The auto door locks on the rear sliding doors jammed and stopped working. After manually unlocking the doors, they now both work, but the lock actuators on both sliding doors make a loud buzzing sound. The passenger side rear door does it when it unlocks, and the driver side rear door does it when it locks.
When doors lock there is a loud buzzing type sound coming from the back door.I doesn't matter if the vehicle is moving and the doors auto lock, or if parked and the doors are manually locked. Couldn't attach a sound video.
The contact called on behalf of her mother who owns a 2016 Chrysler Town and country. The contact stated that the rear passenger's side door slid open without warning. The contact stated that the auto lock feature on driver and passenger side of the vehicle was inoperable. Additionally, the driver's side sliding door was also inoperable. Larry H. miller Dodge Ram of peoria located at (8665 w bell rd, peoria, AZ 85382, (480)865-3986, informed the contact that the vehicle should be diagnosed as to the cause of the failure. The contact stated that the dealer had previously diagnosed the vehicle and stated that there was no defect with the vehicle prior to the warranty expiring. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.
Sliding doors started buzzing, days later the door was in the locked position and would not open with my children inside after I had returned from the store. I had to role the window down to get them out. What if that happened during an emergency? faulty door actuators are a safety hazard. The correct action should be taken to fix this problem before something preventable happens.
- Spring Hill, TN, USA
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Rear drivers side and passengers side doors intermittently remain locked and will not open or unlock causing concern for the safety of the passengers inside. Also intermittently remains unlocked which could be another safety and security issue. Engine also stutters at low speeds. I have already had this repaired by a local dealership only to have the same problem a few weeks later.
The contact owns a 2016 Chrysler Town and country. While driving 30 mph, the vehicle seized. There was no warning indicator illuminated. In addition, all the doors locked on their own. The contact was able to restart the ignition and drive to his destination. The vehicle was taken to lakeland Chrysler Dodge Jeep Ram (located at 2875 mall hill dr, lakeland, fl 33810, (863) 687-2501), but they were unable to duplicate the failures. The vehicle was not repaired. The contact associated the failures with NHTSA campaign number: 16V461000 (power train). The manufacturer was not notified. The failure mileage was 80,000.
Airbag light would light up on and off and then all of sudden stayed on suddenly. Took the van to the dealership and now saying the passenger side airbag wiring harness is bad and needs replaced. But before the solid light when I moved the drivers side seat the light would go off or come on. How can airbag harness go bad.
Right side doors make buzzing noise upon opening. The vehicle is stationary when the doors are being opened. This started without any reason that I could determine.
Vehicle's tipm module failed, causing the vehicle to stall to a stop on a busy street. Hazard lights did not work. Transmission shifter locked itself in park. All cluster instrument warning lights were on. Uconnect sound system off. Power windows and locks disabled. Sliding doors locked and disabled. Engine remained running with key out of ignition. The vehicle's complete tipm failure, which also controls the hazard warning lights (which should be on an isolated circuit), contributed to a three car accident.
The driver side passenger door got stuck in the lock position and could not be opened or unlocked. Finally got the door open and now it makes a loud buzzing noise when locking or unlocking. Rear passenger door has not gotten stuck in the lock position but has recently started making the same loud buzzing noise when locking or unlocking. This could be a safety hazard if they door were to get stuck in the lock position during an accident.
The driver's side sliding door will not unlock manually or automatically. I cannot open the door at all. It just stopped working with no apparent cause.
Rear slider door locked and could not use this door locking asembly would not release door had to use other side if I had accident and car was on side I would not get out thanks vehicle was stopped
Drivers side sliding power door lock gets stuck, when it finally unlocks and proceeds to close a very loud 'electrical buzzing sound ' comes from door and is very scary.....
Every time I unlock the door or open it, it makes a loud buzzing noise. The door works fine - it opens and closes. But when using the unlock button from the door, or opening the door if the car is locked, it makes a very loud buzzing noise from the rear passenger side door. I have read on a forum that this is affecting a lot of vans, there should be a recall as it is a faulty actuator that can cost between $400-$1,000 (or more!) to fix.
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle shut off without warning while driving various speeds. The contact also stated that the side sliding doors, power windows, and windshield wipers failed to operate as needed. There were no warning indicators illuminated. Furthermore, the alarm and the horn sounded on their own without warning. The contact drove to zimmerman motors (1301 market St, sunbury, pa 17801, 570-286-2100) and was informed that there were no defects with the vehicle; however, the failures persisted. The manufacturer informed the contact that there were no recalls on the vehicle and provided no further assistance. The vehicle was not diagnosed or repaired. The failure mileage was 77,000. The VIN was unknown.
2016 Town & Country sliding door right side does not lock, door lock actuator replaced by Chrysler dealership Dec 29, 2017. Believe this to be a safety concern while vehicle is in motion. Noticed door partly ajar in parking lot, pulled handled readjusted to shut and secure doors with fob it was noticed that door locking mechanism did not activate, resulting in door not able to securely lock, several attempts to lock with no positive results, door remains unlocked at all times.
I purchased a certified pre owned vehicle from russel westbrook Dodge, Chrysler, Jeep. I have discovered that they make repairs and adjustments to vehicles without notating the system. This also does not allow customers to make informed decisions about their purchase. The sliding doors on both sides of the van are not functioning. You can not open the doors manually or with the remote. Vehicle was stationary. -safety hazard the steering wheel locks while the vehicle is in motion. This happened to me while I was on the freeway. Very scary. A tech stated that it was the anti lock brake system and I should refrain from using the brakes so much. -vehicle was traveling top speed on the fwy. We had to use the emergency brake to stop the car. - safety issue!! the sales managers are not responsive and no one takes accountability for not putting notes in the system.
A D V E R T I S E M E N T S
- Provo, UT, USA