This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On December 24, 2020 our right passenger side rear door malfunctioned and ended up trapping my toddlers head in between the door and vehicle frame. It was incredibly traumatic for all involved. Though the incident likely lasted less than a minute, it was a terrifying frantic minute in which I tried everything to get the door open as it continued to try and close on our baby who was screaming in pain and terror. It took all of my strength to manually pry open the door to release his head. We brought the vehicle to our local dealership to be looked over, assuming a malfunctioning sensor of some sort. They did diagnostics and reported no codes were evident and they could not replicate the malfunction. Then last night 12/30/2020 the left rear passenger door experienced a similar malfunction and began closing on my child. My husband was forced to manually rip the door off of our child to avoid similar injury. In the process, plastic pieces of the track were dislodged and the door is no longer operational. In this instance, loss of electrical functioning on that side is a blessing as the doors are malfunctioning and otherwise present significant danger to our family as no obvious code defects have been able to be detected yet. However the right rear door and the back hatch remain operational and therefore a potential danger. Both times the vehicle was stationary
The lock actuator gear strips, causing a loud buzzing noise when locking/unlocking the vehicle and in some cases it will not consistently actuate causing the door to stay locked. The major concerns are 1) if there is an emergency situation and someone is unable to unlock the door to quickly get my child out of the vehicle because the lock is not functional. 2) the noise it makes is loud and may startle drivers of this vehicle(from what I'm seeing, this is a common issue across the Town and country and Caravan lines of vans) as the locks automatically engage while entering the road which could cause a temporary loss of control of the vehicle. This endangers both the driver of the vehicle and other people on the road.
My passenger side slide door makes a buzzing sound when the drivers side door opens. I have researched this issue and it seems to be a common issue with these vehicles and appears to need a recall to fix this faulty part.
- Union, OH, USA
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I have a 2016 Chrysler Town and country with 89,000 miles. My sliding driver side door won't unlock or open. Was able to get door unlocked, but had to pull the plug to disable the locking motor to stop the loud gear grinding sound every time the electric door lock would engage. Did not want the door lock to be in the locked position if or when the gears would possibly grind down to nothing. Can only manually open and close the door and manually lock and unlock it also. All other electrical functions like power windows, power open/close function, and latch assist no longer work due to disconnecting the power supply at the bottom of the door. The vehicle was stationary in the garage when the problem was discovered. It was two months before I got the door unlocked and able to open from info on the internet.
The contact owns a 2016 Chrysler Town and country. The contact stated that the rear passenger's side sliding door emitted an abnormal buzzing sound. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 91,000.
We we're driving home from bishop on the highway at night, when all of a sudden the van wouldn't shift to 3 gear. It wouldn't go past 40 miles per hour. Every time we tried to accelerate the RPM's would go past the red section (about section 8 or 9). It was driving fine around 65 miles per hour prior, when all of a sudden it wouldn't continue accelerating at that speed anymore. We pulled over trying to switch gears to see if it would go back to normal, but that didn't work and we also tried turning off the car and nothing worked. We pulled up at a gas station for more gas. When we turned the car back on and put it into driving gear it jolted for a second right before and after taking it out of the driving gear. We had to drive on the highway at 40 miles per hour with the emergency lights on so we wouldn't get hit from behind from coming and un coming traffic since it was pitch dark at night. Also, the left back passenger door right behind the driver seat was no longer working earlier. It won't open neither with the clicker, or by hand (inside or the outside) or by the inside automatic buttons for the door. It just doesn't unlock any more.
Every time I unlock or open my vehicle doors the car makes a large peep noise like their is a short in the electrical or maybe a fuse. It sounds like a loud buzzer noise like from a big X of a wrong answer on the show family feud! that's the only way I can explain the loud noise. The vehicle is always not running and in park when it make this noise! it happens after I unlock the vehicle and open any door even the sliding passenger doors.
Our 2016 Chrysler Town and country has wothin the last 3 weeks started making a loud buzzing noise coming from both driver side and passenger side sliding doors when the van starts moving. Recently this week the passenger side sliding door has completely stopped working it can't even be opened manually. The door can't be opened from the inside either.
Driver side sliding door stopped opening, stuck in lock position. I removed the plastic door panel and discovered that the rod from the lock switch was stuck, but I only had to wiggle it a bit from where it terminates (shown by the yellow arrow on the upper left of the image) to free it. Put the panel back in position, but now the door "buzzes" loudly for half a second everytime the car is locked or soon after driving (locks automatically soon after beginning a drive).
Passenger-side sliding door lock does not work correctly and sometimes gets stuck. It makes a loud buzzing noise when trying to lock and unlock. This is a known issue with this vehicle but no recall has been issued.
Driver side sliding door makes a loud buzzing sound while locking or unlocking the vehicle. I was told by the dealership that this is a common problem for this vehicle and an expensive repair (around $650). Eventually the lock will not function at all and you won't be able to lock or unlock the door. This is a life safety issue that should be addressed by Chrysler.
The passengers side sliding door buzzes when unlocking, locking, or opening the cord. I know many people with the same problem and Chrysler must know this is a problem.
The passenger side sliding door will not lock and when the van is opened it buzzes in the drivers side sliding door. Both issues were discovered when the van is staionary. The first issue was discovered about 2 months ago and the second issue was discovered on 8-16-20. This is a major concern with kids being in the vehicle, and not knowing if the doors might become locked trapping the kids riding in car seats we cant get to.
The side doors that are powered to open and close when they lock one of them makes a buzz sound and when unlocked the opposite door makes a buzz sound. This sound happens if im parked or driving if the doors are locked or unlocked.
A D V E R T I S E M E N T S
- Renton, WA, USA