This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Back sliding door inoperable, dealership sold the vehicle this way, neglected to disclose the issue. When we noticed we refused the sale, dealership added to the sale contract that it would be fixed before delivery, vehicle was not fixed before delivery after several attempts, and a third party off site company attempted to fix the issue. Dealership had the vehicle for 36 days before coming to a temporary fix, door still has issues opening and closing. Sometimes won-??t open at all or just close instantly after opening pinching/crushing anyone who isn-??t fast enough to get out of the way in the door. Door has also come completely off the track at one point. The door will not stop if it starts to close, it will slide closed into you or a child, the censors do not work as designed apparently. I sincerely hope for a fix as I am terrified of my children being trapped in emergency situation, or in general entry exit of vehicle.
The passenger rear sliding door makes a buzzing sound when locking or unlocking the door. Door does not open/close and have to manually open/close door.
Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.
The passenger sliding door actuator makes a loud buzzing sound when the doors are locked/unlocked with a key or the door lock. Multiple forums have stated that they are having the same issue in the Town and Country and Dodge Caravans.
On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would not allow access or egress to passengers in the rear of the vehicle. I had an independent ASE Certified Master Mechanic asses the issue. The only way to get the door open was to remove the door panel from the inside and manually push the lock actuator back into the correct position. Upon further inspection and testing it was noted that flipping the child safety lock back and forth several times seemed to have reset the actuator and the lock and door has worked correctly since.
Left drivers door, sliding door makes a loud buzzing sound it will sometimes not open manually and automatically, kids could not get out of van by the door bringing to chrysler dealershipon july 19, i know there have been many complaints to this issue something needs to be done quickly!!!! When you press lick button for van, even when not moving it still locks up and doesnt open sometimes
Second time in two years the blind spot monitor module and wire connection has corroded and destroyed the module, terminals and connectors. It happened driving down the highway the warning bell and message came on saying it is nor working. When ever I drive the vehicle the same thing happens had a 2011 Town and country and the same thing happened with it. They want over a $1000 to fix it each time.
Sliding door will not unlock. Appears bad door lock solenoid. Vehicle stationary when problem discovered. Can not even unlock door manually from inside the vehicle.
The driver side rear sliding door is stuck and will not open. The door suddenly just stopped working and the lock is stuck in the middle position. The door can not be opened by the button on the door, key fob, or the button on the front visor. The van only has 30,000 miles on it.
My right side sliding door buzzes when I unlock my doors. Sometimes the door does not unlock and I am worried something might happen and we will not be able to get the kids out of the van.
My rear passenger door would not open, or unlock. I took it to our Chrysler dealership for repair. They had to replace the door lock actuator part #68030378ag. I heard a weird buzzing coming from the rear passenger door upon entering the vehicle, when I unlocked it. When I started my engine and put it into drive. It made the same sound. When I arrived at my home. I tried to pen the rear passenger door and it would not unlock with my remote or manually.
On December 24, 2020 our right passenger side rear door malfunctioned and ended up trapping my toddlers head in between the door and vehicle frame. It was incredibly traumatic for all involved. Though the incident likely lasted less than a minute, it was a terrifying frantic minute in which I tried everything to get the door open as it continued to try and close on our baby who was screaming in pain and terror. It took all of my strength to manually pry open the door to release his head. We brought the vehicle to our local dealership to be looked over, assuming a malfunctioning sensor of some sort. They did diagnostics and reported no codes were evident and they could not replicate the malfunction. Then last night 12/30/2020 the left rear passenger door experienced a similar malfunction and began closing on my child. My husband was forced to manually rip the door off of our child to avoid similar injury. In the process, plastic pieces of the track were dislodged and the door is no longer operational. In this instance, loss of electrical functioning on that side is a blessing as the doors are malfunctioning and otherwise present significant danger to our family as no obvious code defects have been able to be detected yet. However the right rear door and the back hatch remain operational and therefore a potential danger. Both times the vehicle was stationary
The lock actuator gear strips, causing a loud buzzing noise when locking/unlocking the vehicle and in some cases it will not consistently actuate causing the door to stay locked. The major concerns are 1) if there is an emergency situation and someone is unable to unlock the door to quickly get my child out of the vehicle because the lock is not functional. 2) the noise it makes is loud and may startle drivers of this vehicle(from what I'm seeing, this is a common issue across the Town and country and Caravan lines of vans) as the locks automatically engage while entering the road which could cause a temporary loss of control of the vehicle. This endangers both the driver of the vehicle and other people on the road.
My passenger side slide door makes a buzzing sound when the drivers side door opens. I have researched this issue and it seems to be a common issue with these vehicles and appears to need a recall to fix this faulty part.
A D V E R T I S E M E N T S
- New River, AZ, USA