This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Chrysler Town and country. While driving 60 mph up a hill, the vehicle began to shift hard and the check engine warning indicator illuminated. The contact stated that the vehicle began to overheat after the failure. The vehicle was taken to an independent mechanic who found four unknown failure codes related to the transmission. The mechanic associated the failure with NHTSA campaign number: 16V461000 (power train). The contact called bluebonnet Chrysler Dodge (located at 547 S seguin ave, new braunfels, tx 78130, (830) 606-3463) and was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 120,000.
Purchased van used from non-Chrysler dealer June 2018. Since owning van we have only taken to Chrysler for all maintenance work needed. After last oil change we felt the van was"acting funny". trans. Was slipping/banging into gear on up shift and downshift.(intermittently) called dealership a week after oil change to take van back to get checked out. They said we had to schedule appointment for the end of may they were to bust to get us in any sooner. On May 29,2019 the van had a awful scrapping/whistle/buzzing noise coming from trans/engine area. No warning lights. On my way home from work van would be sluggish and then all of a sudden have a surge of power*bang* into gear especially when stopped at traffic lights then trying to go again. Almost ran into car stopped in front of me. Took van to Chrysler dealer May 30th. Barely made it to dealer van had no power, loud whining/buzzing, banging into gear. Check engine light went on going to dealer. Findings by dealership trans oil pump loss of pressure. Suggesting replacing the trans. Assy. Asked them about recall for 2016/town&country trans pump" the dealer and Chrysler goodwill dept. Both said van does not have recall" and because it has 66,374 miles the powertrain warranty is over & because we didn't purchase car from the dealership they can't help us with extending warranty or goodwill for replacing the transmission assy. The dealership diagnosed our problem as the same as the recall.
The contact owns a 2016 Chrysler Town and country. The contact stated that the transmission pump stopped working and the vehicle was not able to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission pump failed and caused the transmission to fail. The mechanic stated that the transmission was full of metal shavings. Newcastle Chrysler Dodge Jeep Ram viper (573 us-1, newcastle, me 04553, (207) 563-8138) agreed with the independent mechanic and stated that the entire transmission needed to be replaced. The repair would cost approximately $5,000. The failure mileage was 65,000.
While at a stop sign car stopped working. It would not start so we had a new battery put in. Then the next day while driving 60 mph on a highway lost all ability to accelerate, steer or break. Was able to restart the car a few moments later and drove a few more miles and while turning right onto a busy intersection the same thing happened. We are very lucky we were not hit by another vehicle in any of these situations!
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle stalled without warning. A passerby had to help the contact maneuver the vehicle off the road. The vehicle was towed to an independent facility where it was determined that the failure was related to manufacturer recall campaign number: S44. A dealer was not contacted. The manufacturer was notified of the failure and offered to tow the vehicle to an authorized dealer at the owner's expense. The vehicle was not diagnosed or repaired. The approximate failure mileage was 82,000.
I was in motion driving my vehicle on 495 one of the biggest highways in DC area. While driving my transmission started to slip could feel this slips then my car lost all power reved up to 5 6 while pressing the gas but I could not get the car to go. The most dangerous day of my life for my children and I. there has already been a recall on the same year make and model but not my VIN number. Recall 16V461000
Have 64987 miles on my vehicle and my transmission went out while I was driving. Just 5000 miles over the warranty. $4000 to fix it. We just had it in December and paid $1500 to fix the vehicle including updating the transmission. This is ridiculous that such a new vehicle has this many break downs. My Dodge Caravan has 158000 miles and no major problems.
The contact owns a 2016 Chrysler Town and country. Contact stated car kept making aggressive jerks (seemed like while it was shifting gears). While at a stop light, the vehicle would not accelerate forward and the check engine indicator illuminated. The vehicle was towed to lindsey Chrysler (8100 centreville rd, manassas, va) where it was diagnosed that the transmission and hydraulic pump were faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 61,000.
Transmission pump failed causing loss of power while driving, stopping at stop signs and red lights. This occurred while starting from a stationary position and excelerating.
The contact owns a 2016 Chrysler Town and country. When the vehicle was started, the rpms increased; however, the vehicle failed to move. The rpms continued to fluctuate up and down intermittently. An independent mechanic stated that the vehicle was having transmission failure. The mechanic found engine code: P0944 regarding loss of hydraulic pump prime and code: P083B regarding lc pressure switch rationality. The contact stated that were open recalls for the same failure. The dealer and manufacturer were not contacted. The failure mileage was 61,450.
The contact owns a 2016 Chrysler Town and country. While driving approximately 30 mph, the vehicle made a loud noise and lost power without warning. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission pump needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The dealer was not called. The vehicle was not repaired. The failure mileage was approximately 105,000.
It randomly starting making a whinning noise on the way home from son basketball practice. The vehicle was parked that night and scheduled to be seen by a mechanic next morning. On the way to mechanic shop it the RPM S was reving high and barely wanting to go. The check engine finally comes on within 5 min from the mechanic shop. If had been on interstate my family would've been not safe in the vehicle at this time.the mechanic diagnosed transmission pump blew up and we need to replace transmission. The vehicle only has 85 K miles on it. Very disappointed in Chrysler to say the least.
The contact owns a 2016 Chrysler Town and country. The contact stated that the transmission started to shift and lost power. The contact also heard a whining sound when the vehicle accelerated. The vehicle was taken to beaman Dodge Chrysler Jeep Ram Fiat (1705 S church St, murfreesboro, tn 37130, (615) 895-5092) where it was diagnosed that the entire transmission needed to be replaced. The dealer wanted to replace the entire transmission even though only the pump malfunctioned. The dealer stated that there was no recall on the vehicle. The manufacturer had not been contacted. The failure mileage was 101,525.
Bought 2016 Chrysler Town & Country van at hillsboro chrylser Jeep in nh 4/12/17 -odometer reading 19,152. Brought van back 9/24/18 due to shifting abnormalities & rumble strip type issue when driving with just over 41,000 miles. Chris weare said diagnostics didn't show the problem but they did a software upgrade to correct it. We left & came back - the issue reappeared in front of dealership. We told chris w issue was unresolved. Chris said drive it 100 miles for the vehicle to re-learn correct shifting pattern. Drove 100+ miles & it still lurches forward when shifting - esp around 40 mph, with 2-1/4 rpms, then it flies over 3 rpms & quickly drops to 1K RPM. It happens at other speeds but not as often. Also engine revs and recedes several times climbing hills. 10/1/18 7:30 appt at hillsboro Chrysler to re-check rumble strip effect & shifting issue after driving 100+ miles since last visit. Saw chris w & got loaner vehicle. Returned 2 hours later & was told they did a software reset, & the van needed to re-learn our driving habits, & to drive it another 200 miles & the problem should resolve. We weren't asked to sign paperwork during except for the loaner car. Mileage was 41,562. 10/4/18 - called hillsboro Chrysler. Spoke with chris w - problem hasn't resolved & we've driven 200+ miles. Mileage is 41,871. During this phone conversation, chris said there is nothing they can do because no error messages come up when they hook it up to the computer - said their computer is not detecting any problems and he said to continue to drive it till lights come on or engine fails. He said if that happens, call Chrysler for towing, as it is covered under the drive train warranty. Van has 41,871 miles on it & continues to shift roughly & rev & recede many times going uphill, & there are still many times when it feels like we are driving on rumble strips.
I have a 2016 Chrysler Town and country Chrysler. As I was driving my vehicle going about 50mph, on Sept. 3, 2018, on the feeder road alongside the freeway, my van started to slow down and would not accelerate. There was a loud whining noise coming from the van and it would not speed up when I would press the gas. I was able to turn on to the street of my residence because I was not far. I had to put on my hazard lights to make it home only going about 3-5mph. This was very scary for me because my son was in the car and other cars were almost about to hit me from behind. I only have 69044 miles on the van and I maintain my routine maintenance on the van through the dealership I purchased it from. The tech said that the transmission was thirsty for fluid in the gears and it had burned up on the inside. He said that there was no trauma or damage to the transmission and no leak found. My van should've been added to the recall list because it was manufactured in November 2015 which falls in the time frame as the vans that made the recall list and my complaint is identical to the recall (NHTSA campaign number:16V461000)issued on June 24, 2016. I took very good care of my van and made sure all maintenance schedules were kept. This is a $3700 problem that I do not have money to pay. This is not from normal wear and tear nor is it from neglect. This is a result of a manufacturing defect or error. Please investigate this concern as I know I'm not the only one with this same problem.
The transmission is slipping and causing unexpected deceleration. (loud whining noise from the trans module area. My wife and kids were in traffic on the way to school when the vehicle/van lost power and high revved the engine due to issues with the transmission. She was able to coast off the highway into a parking lot to avoid collision. It appears there are recalls due to bad hydraulic pump in trans but the somehow my vehicle is not included according to the dealer. (recall S44/NHTSA 16V-461) I have no way of validating the production date of my vehicle. Please compile and see if other consumers have been exposed to this hazard. Perhaps the recall needs to be extended to include additional make dates.
A D V E R T I S E M E N T S
- New Braunfels, TX, USA