This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Chrysler Town and country. While driving approximately 45 mph, the vehicle stopped moving. The contact stated that the engine was still running, but the accelerator pedal felt as if the gear were in neutral. There was no warning indicator illuminated. The vehicle was taken to hoffman Chrysler Jeep Dodge Ram (301-733-5000, located at 171 S edgewood dr, hagerstown, md 21740) where it was diagnosed that the pump went out in the transmission and caused the transmission to fail. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was 66,552.
I had just gotten off the hiway and then heading home on back roads when thetransmission down shifted on its own with a loud whining sound into 1st or 2nd gear while cruising around 45 mph then it came to a stop, I was only a few minutes from home and was able to limp it home around 5mph very scary situation, could of locked up while driving 65 mph on the freeway and possibly causing a crash, took it to Chrysler dealer and they said trans is junk, van is a 2016 only has 61600 miles ! they should recall this transmission! I could of been killed or killed some one if it of happened on the freeway ! Chrysler tells me it's out of it' 60000 mile warranty !
On August 15, 2017, while driving up a highway incline, the vehicle lost power, power steering and power brakes. I was approaching a stop light about an eigth mile away so I allowed the vehicle to coast, forceably steering it through a slight curve and then braking. When I stopped, I put the gear selector into park and then restarted the vehicle. I called my local Chrysler dealer the next morning. They stated that because there was no "check engine" light and unless it happened again while they were driving it they would be unable to know what had occurred or what was wrong. This has not occured again. The vehicle was about 14 months old at the time and had roughly 15,000 miles on it.
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle registered the incorrect gear. Prior to that, the vehicle could not be de-powered until after numerous attempts. The vehicle was towed to the dealer where it was diagnosed that the transmission and the sensor needed to be replaced. The vehicle was repaired, but the vehicle could not be started three weeks later. The vehicle was towed to the dealer again where it was diagnosed that a 13mm net was loose, the bolt needed to be tightened, and the wire harness needed to be repaired. The vehicle was repaired, but the failure recurred. The manufacturer was notified and provided case number: 31511387. The contact tried to return the vehicle for trade-in or reimbursement, but was informed by the manufacturer that Chrysler would continue to repair the vehicle under warranty until the warranty expired. The failure mileage was 64,002.
"takata recall"... I bought 2016 Chrysler Town & Country touring couple of months back & it's have 27,500 miles on it. Since I start driving this car it's having an issue with shifting the gears. The RPM goes up to 4000 to 5000 RPM & then it's start shifting the gears also when I drive the car on highway and put car on cruise control the RPM stays near by 3000 to 4000rpm. When I press the accelerator it's never take quick pick it's always take long time for pick the speed and the engine or transmission make some heavy noise. I took the car at Chrysler dealership & as per them there is no problem at all but seriously I'm not sure they checked my car properly or not. As per me the gear is not shifting smoothly & quickly as it's supposed to be.
2016 Chrysler Town & Country. Consumer writes in regards to lack of communication/ service at dealership with transaxle oil pump recall repairs. The consumer stated a seven hour recall job, took eight days to complete.
Per the recall, the transaxle oil pump may experience a loss of pressure while driving and will result in a loss of power and could cause a crash without warning. I have been trying to get in touch with the dealership I bought the van from new(L&M motors in athens, tn), and for about 4 weeks they keep telling me to call back next week. I have a family with two young boys. I bought the van to make sure they were safe, and I don't feel safe with them riding in it. I don't have another vehicle to park this one. I don't understand why they don't give me an appointment, and order the parts for me. For less than 10,0000 miles when I received the recall, I don't think my family is safe anymore for such a new vehicle.
On July 30, 2016 I was sold a mini-van which had a recall issued 2 days prior, on July 28th. The dealer has refused to acknowledge that they sold me a vehicle with an active power train defect.
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle was purchased on August 3, 2016 and was delivered to the customer on August 4, 2016. The contact later discovered that the VIN had an incomplete recall at the time of delivery, NHTSA campaign number: 16V461000 (power train). The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2016 Chrysler Town and country. The contact received notification of NHTSA campaign number: 16V461000 (power train) and attempted to schedule a recall repair. The dealer was unable to schedule the repair within a reasonable time frame. The dealer indicated that the earliest repair would be September 9, 2016. The manufacturer was informed and was unable to provide a more reasonable time frame. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2016 Chrysler Town and country. The contact received notification of NHTSA campaign number: 16V461000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Keddysville, MD, USA