This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Chrysler Town and country. While going through a drive thru lane, the vehicle stalled. The contact was concerned that the failure might be caused by the transmission. The contact stated that the rpms revved up; however, the vehicle failed to respond. The vehicle was towed to jacksonville Chrysler Dodge Jeep Ram arlington (9600 atlantic blvd, jacksonville, fl 32225, (877) 677-5782) where it was diagnosed that the transmission needed to be replaced. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was 108,000.
The contact owns a 2016 Chrysler Town and country. While driving 30 mph, the vehicle seized. There was no warning indicator illuminated. In addition, all the doors locked on their own. The contact was able to restart the ignition and drive to his destination. The vehicle was taken to lakeland Chrysler Dodge Jeep Ram (located at 2875 mall hill dr, lakeland, fl 33810, (863) 687-2501), but they were unable to duplicate the failures. The vehicle was not repaired. The contact associated the failures with NHTSA campaign number: 16V461000 (power train). The manufacturer was not notified. The failure mileage was 80,000.
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle stalled without warning after it came to a complete stop. The contact called state line Chrysler Dodge Jeep Ram of Kansas City (1001 w 104th St, Kansas City, mo 64114) and was informed that there were no recalls on the vehicle. Upon investigation, the contact discovered NHTSA campaign number: 16V461000 (power train), which he associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 61,000.
I heard a whining from the engine after traveling at highway speeds. Checked engine with no noticeable cause. After traveling further, the check engine light came on and the whine got worse. Took it to the dealership the next day and was informed that the transmission pump had failed.
The van lost power and would not shift above first gear. It would rev the rpms as if it were in neutral. It altogether quit moving once I was able to get it back into our neighborhood.
- Johns Island, SC, USA
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Vehicle's tipm module failed, causing the vehicle to stall to a stop on a busy street. Hazard lights did not work. Transmission shifter locked itself in park. All cluster instrument warning lights were on. Uconnect sound system off. Power windows and locks disabled. Sliding doors locked and disabled. Engine remained running with key out of ignition. The vehicle's complete tipm failure, which also controls the hazard warning lights (which should be on an isolated circuit), contributed to a three car accident.
The contact owns a 2016 Chrysler Town and country. While the contact's husband was driving 40 mph, the transmission seized and the vehicle shut off without warning. The contact's husband was able to coast the vehicle to young Buick GMC (2010 E main St, owosso, mi 48867, (888) 399-4101), but it could not be serviced because it was not a GM vehicle. The vehicle was then towed to an independent mechanic where it was diagnosed with transmission failure. The contact was quoted a repair estimate of $4,000. The contact associated the failure with NHTSA campaign number: 16V461000 (power train). The manufacturer was notified of the failure and informed the contact that her vehicle was not included in the recall. The contact called slingerland Chrysler Dodge Inc (3640 E M 21, corunna, mi 48817, 989 743-6331) where she was given another rough estimate of $5,000 for the repair. The vehicle was repaired. The failure mileage was 102,750. The consumer stated the manufacturer assisted with paying a portion of the repairs.
The transmission pump and converter failed causing the transmission to lose power, slip out of gear, clunk. While pulling away from a stop sign. The transmission would whine, vibrate, clunk when put into a heavy strain like pulling a steep hill. This is the same transmission and problem as the recall. Chrysler said my VIN did not fall under the recall S44. I believe Chrysler should be held responsible knowing the transmission was faulty.
About 3 months ago my van started making noise. While I was driving. At times it would hesitate to go up hills and when coming to a light it would shake and sometimes shut off. The rpms would go crazy at times while at a stop. When turning it would shake when I would take the turn. I went to have it checked and it wasn't giving any inquiries about what was wrong. When it was diagnosed on Sept 27th it just said that the passenger door had something wrong with it. On Oct 3,2019 the check engine light finally came on. I brought it in to be diagnosed. It said it was the tcc had my appointment today for it to be fixed (October 8,2019) come to find out it was the transmission. I feel that the Chrysler should pay for this problem because the diagnostic was wrong and it took over 3 months to get a check engine light to go on. I'm on disability and live paycheck to paycheck. I am still paying on this vehicle and didnt think that in the 2 yrs. That I would be paying for a transmission at 72,000 miles. This vehicle was never on the recall list but I believe it should have been.
I have about 71000 miles and my car when pushing on the gas revved up the RPM's and would not move forward. My mechanic said my transmission fluid pump is bad. There is a recall for this exact issue for 2016 Chrysler Town and country vans manufactured when mine was however my VIN is not included in the recall. Chrysler should do the right thing and include all those affected with this issue.
I rented the van. I was at a stop sign, when crossing the van was slow/ sluggish and I saw a car coming from my left speeding and I pressed on the gas to accelerate and the van did not accelerate as expected, I thought this was due to my experience with a minivan and weight of this type of vehicle, but later realized this was a 6 cylinder and which I did have experience and recall this van not giving me the speed to cross in time yo potentially avoid the accident I had.
The contact owns a 2016 Chrysler Town and country. While driving 35 mph, the contact attempted to depress the accelerator pedal, which failed to engage. The contact veered to the shoulder of the road, turned the vehicle off and back on, and checked the oil consumption and transmission fuel, which were normal. The contact managed to drive the vehicle to his residence where he noticed transmission fuel leaking from the transmission. The vehicle was towed by aaa to ocean Chrysler Dodge Jeep Ram (9 post rd, westerly, ri 02891, (401) 596-2077) where it was diagnosed that the transmission pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The contact referenced NHTSA campaign number: 16V461000 (power train). The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The contact was advised to call NHTSA to file a complaint. The failure mileage was approximately 106,230.
I was traveling westbound on the pa turnpike, going up a hill at 70 mph with cruise control on when my vehicle suddenly began losing acceleration and wouldn't shift gears. The RPM gage was going very high. I quickly disabled the cruise control and pulled over onto the shoulder of the road, not an easy feat in the midst of heavy turnpike traffic (I am thankful that I was not hit by a tractor trailer). I put the vehicle in park and put on my emergency flashers. The check engine light came on. After calling my husband on the phone, I turned off the vehicle and called interstate emergency towing to take me to the nearest Chrysler dealership about 20 miles away. The employee at the dealership noted that there had been a transmission-related recall on 2016 Chrysler Town and country minivans that were manufactured during specific months and that my minivan fell within the specified timeframe. However, at a later date I was told that my minivan VIN was not a part of the recall, even though the service department determined that there was an issue with the transmission pump which caused a loss of power (part of the initial recall problem). Please see the initial estimate that is attached. They ordered a new transmission pump, which we had to wait almost a week to come in. The day that the transmission pump arrived, my husband asked them to email him the estimate so that he could show Chrysler that our van had the same issue as the initial recall. Once the dealership learned that we were contesting the recall, they claimed that they did not have to replace the transmission pump after all. When we went to pick up the van, they said that they only had to replace the torque converter (see final invoice attached). We think that they are trying to cover up the fact that our van should have been covered and fixed under the recall, and/or they do not want the recall expanded.
The contact owns a 2016 Chrysler Town and country. While driving various speeds, the vehicle stalled, the steering wheel seized, and the check engine indicator illuminated. The contact referenced NHTSA campaign number: 16V461000 (power train). The vehicle was towed to jeff belzer's Chevrolet Dodge Ram Kia (21111 cedar ave, lakeville, mn 55044, (952) 232-6897) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 109,000.
I was picking my daughter up from softball practice when my vehicle stopped shifting on the highway. We were at a stop light and pushing the gas practically did nothing. The vehicle wouldn't move. Once it did move slowly it wouldn't shift. My rpms went up to 5 at one point. My husband tried to drive it to the dealership but only made it about 2 miles from our house before we'R had to call a tow truck. I have a 2016 Chrysler Town and country with less than 70K miles. I called Chrysler after discovering this was actually a recall issue. Oddly enough my VIN was supposedly not affected, however, my $4000 transmission rebuild receipt says differently. Of course Chrysler also said my warranty didn't cover this issue.
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle shut off without warning while driving various speeds. The contact also stated that the side sliding doors, power windows, and windshield wipers failed to operate as needed. There were no warning indicators illuminated. Furthermore, the alarm and the horn sounded on their own without warning. The contact drove to zimmerman motors (1301 market St, sunbury, pa 17801, 570-286-2100) and was informed that there were no defects with the vehicle; however, the failures persisted. The manufacturer informed the contact that there were no recalls on the vehicle and provided no further assistance. The vehicle was not diagnosed or repaired. The failure mileage was 77,000. The VIN was unknown.
Transmission recall! while driving through traffic with my 2yr old daughter my vehicle suddenly stopped moving when hitting the gas! after learning it was the transmission I called 2 Chrysler dealerships and was told it was no longer covered by warranty. But when air searched on the NHTSA page I come to find out that 2016 Chrysler town & countrys have a whole recall on transmissions! I am now in the hole over $5000 in repairs!
Vehicle was being driven normally. Came to stop sign at intersection with highway. As it was coming to a stop, the transmission didn't seem to want to downshift with the slowing speed. Engine speed slowed to below idle, and transmission clunked (and seemed to drop completely out of gear). As traffic cleared and the accelerator was pressed, the vehicle wouldn't move at all (forwards or reverse). Had to wave lots of other drivers past. Thankfully it was already stopped, or the outcome could have been lots worse. Dealership stated "transmission was slipping and surging. Fluid was ok. Pump pressure was low, and torque had a shudder. Transmission needs to be replaced." There is a recall for this year, make, and model for the failure of the hydraulic pump in the transmission, but this VIN is for some reason not included. Vehicle has only 67,500 miles.
The contact owns a 2016 Chrysler Town and country. While driving, the engine revved and stalled. The contact called Liberty auto city (1000 E park ave, libertyville, il 60048, (847) 362-3800) and was informed that the vehicle was out of warranty and there were no recalls. The manufacturer was emailed and offered the contact a partial reimbursement; however, the contact still had to pay $2,500 in labor costs. The manufacturer made the contact retrieve maintenance records. The manufacturer offered a little more cost assistance; however, the contact refused to pay the fees since he thought they knew about the defective transmission before he purchased the vehicle. The contact researched and found that the manufacturer lowered the warranty from 100,000 miles to 60,000 miles in 2016. The manufacturer gave the contact an ultimatum of taking the offer by July 31, 2019 or the offer would be cancelled. The failure mileage was 63,000.
A D V E R T I S E M E N T S
- Neptune Beach, FL, USA