This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Chrysler Town and country. The contact stated that while her husband was driving at an unknown speed, the vehicle lost motive power and stalled without warning. The vehicle was towed to the jim cogdill Dodge Chrysler Jeep Ram located at 8544 kingston pike, knoxville, tn 37919, to be diagnosed. The contact was informed that there was metal shavings inside of the transmission, the transmission pump was defective, and that the transmission needed to be replaced. The contact was concerned about the cost of the repair. The vehicle was taken to an independent mechanic where the transmission was replaced. The manufacturer was made aware of the failure. The failure mileage was 90,000. Consumer stated vehicle was not part of the 2016 recall.
The contact owns a 2016 Chrysler Town and country. The contact stated that while driving at an undisclosed speed, the vehicle loss motive power and stalled without warning. The vehicle was towed to hayes Chrysler Dodge Jeep Ram of lawrenceville (719 duluth hwy #120, lawrenceville, ga 30046) to be diagnosed. The contact was informed that the transmission pump failed, which caused metal shavings and debris from the clutch plates to cover the inside of the transmission. The contact was informed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 86,000.
Driving my daughter to soccer practice, my vehicle suddenly lost power, as I turned into a park entrance and came to a complete stop behind other cars waiting to park. (please note that moments before I was driving on city streets and highway). After coming to a complete stop, when I pressed the gas pedal the car would sputter and jerk but did not move forward. I was almost rear ended. Van would not move. I was in a stop and start situation in the parking area of a park. Upon leaving the park, I tried to drive but the van but it would not move forward. I had the van towed home. The car was evaluated by a certified Chrysler technician who informed me that I needed a new hydaulic transmissiion pump, consistent with a recall on my year, make and model. However after further investigation I was told that my vehicle did not qualify for repairs under recall S44 as my VIN number was not recalled. Please include my VIN in this recall. The vehicle is currently being held at the Chrysler dealership in lawrenceville, ga.
The contact owns a 2016 Chrysler Town and country. The contact stated that while driving at various speeds, there was an abnormal sound coming from the vehicle with the accelerator pedal depressed. The contact stated that while moving off from a traffic light, the vehicle failed to exceed 10 mph with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was subjected to a recall. Zeigler Chrysler Dodge Jeep Ram of plainwell (1186 M-89, plainwell, mi 49080) and zeigler Chrysler Dodge Ram (3939 stadium dr, kalamazoo, mi 49008) were contacted and informed the contact that the VIN was not subjected to a recall. The manufacturer was also notified of the failure and confirmed that the VIN was not included in a recall. The contact linked the failure to NHTSA campaign number: 16V461000 (power train) however, the VIN was not included. The vehicle was not repaired. The failure mileage was 103,000.
At 61,609 miles "the torque converter came apart" ruining the transmission. The vehicle would not engage in gear; when driving it would not stay in gear. This occurred without warning while I was on the road and almost caused an accident since the vehicle slowed down suddenly and without warning. In addition to needing a new transmission, I was told the "combo cooler" also needed replaced.
- Nottingham, MD, USA
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I was driving my car and lost power due to transmission not shifting or shifting hard. Engine will rev up to 4K rpms before it shifts into gear. The car does it from a stand still position to a moving state. It doesn't matter if it is city street or highway. I have been reading about a lot of these issues.
I was driving my care when the vehicle stopped moving in the middle of the road. The car would either not go into gear or when it would it would shift extremely hard. Sometimes the car would rev to 3-4 rpms but would not go anywhere while other times the car would be driving and then RPM very low, very suddenly. Although my car is not showing a specific recall when a VIN search is completed, I did find a large amount of complaints which were very similar to mine and those vehicles were same make and year.
The transmission stopped working while driving and in motion. I was unable to move away from oncoming cars because I had no propulsion. I was in a street turning left and oncoming traffic was coming down the hill.
As others have described, I am going through the same issue with my vehicle. I was driving with my family to dinner about an hour away and as soon as we got off the highway the car shut down as I went to break. I had the car towed to the dealership where they scanned the car and the code came up as pump failure in the transmission. The dealership and the manufacturer have both told me there is no recall on this vehicle. Yet every one in this complaint forum for this specific vehicle have said they have looked online to check for recalls and one of the recalls for the 2016 Chrysler Town and country is a transmission pump failure. Are other websites that run VIN checks giving out misleading information or is it that multiple people with this vehicle are all having the same issue with there car stalling out and losing motive power. The NHTSA should be taking this matter seriously. You say right on your website that this stuff fuels you. Start fueling away until some one gets injured or dies because of this issue. Check out vehiclehistory.com this year model and make. It shows it right on there the recall that every one of us seems to be having in this complaint forum. Yet no one can find a history of the recall. Transmission pump. Loss of motive power. Its right there. Is the website lying" why was 20,000+ cars affected? where are the answers we are looking for"
When I reach 40-50 mph my car will not shift and it sounds like I am running over ridges in the road. Took it to dealership and they said I need to rebuild my transmission because of the torque converter. It was not throwing out a code at all. Quoted me $2,600.
The contact owns a 2016 Chrysler Town and country. The contact stated that while driving at various speeds without warning a loud whining noise was heard with the vehicle unstable power control. The contact pulled over and restarted the vehicle and the vehicle operated as intended. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission was defective. The vehicle was not repaired. The failure recurred multiple times. Lindsay Chrysler Dodge llc, located at (809 Missouri ave, saint robert, mo 65584 (573) 336-3000) was contacted and informed of the failure. The contact referenced NHTSA campaign number: 16V461000 (power train) as a possible solution however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.
While we are driving the vehicle will start to jump around and we have to take our foot of the pedal. Then when we are going up any kind of hill or mountain we loss power and almost come to a complete stop even when we press the pedal all the way to the floor. The amount of speed we loss is very unsafe and very alarming. How is there not a recall on this, I have seen story after story about this. It happens to us every single day, there is not a day that we don't have this issue with this vehicle.
The vehicle jumps when shifting gears and shutters. It will down shift and upshift suddenly at inappropriate times. This happens while the vehicle is in motion, throughout the entire gear range and varying speeds of increasing, decreasing or steady speeds. This began around 60,000 miles on vehicle. It is a continuing issue that has become more consistent and prominent over the past 6 months.
I was driving my van and started to feel it shimmying. I pulled into a parking lot and the check engine light came on. The van idled rough, so I took it to my local Chrysler dealership. They said that the code read as a misfire on cylinder 4. they checked my spark plugs and coils and did some switching around. The engine light went off. That night, I was driving and the engine light came on again. The van started shimmying hard, and I had to drive very carefully, as my RPM's dropped to 500 the whole drive home. The next morning I brought it back to the dealership, and they looked at it again to see what the issue was, and it ended up being a bad cylinder head. It may be a week or so before they can get the part in as it is on national backorder.
My vehicle broke down while driving down a main road. Vehicle started stuttering and stop moving in the middle of the road. I had to be towed from the middle of the road. The mechanic told me it is the transmission pump that had seized and failed. He also said there is a recall on my year vehicle. My vehicle VIN is not included in the recall but it presenting with the exact same problem as the stated in the recall. My vehicle also has a cracked left cylinder head. Vehicle began shaking at idol. I brought the vehicle into the shop and was told it is code P0304 cylinder 4 misfire. I was told the left cylinder head needs to be replaced. Was told by mechanic this has been an ongoing problem with this particular engine but no recall issued for my vehicle. I believe that both of these issues should be covered under the recall. My vehicle was purchased at a Chrysler dealership and I've only had it for 2 years. I have maintained it well and had all services performed on the vehicle since I've had it. In its state it is no longer drive able and the cost of repair exceeds the vehicles worth, making it a total loss.
The contact owns a 2016 Chrysler Town and country. The contact stated that while driving at an unknown speed, the vehicle lost power. The failure recurred. The vehicle was taken to an independent mechanic who diagnosed that the transmission pump needed to be replaced. The technician stated that there was a recall (NHTSA campaign number: 16V461000 (power train) the dealer was not called. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 75,118.
The contact owns a 2016 Chrysler Town and country. The contact stated that while driving approximately 55 mph, the transmission failed to shift as intended. The check engine warning light illuminated and the vehicle lost motive power. The contact also stated that there was evidence of transmission fluid on the rear windshield of the vehicle. The vehicle was taken to courtesy Chrysler, 8455 mall pkwy, stonecrest, ga 30038, where it was determined that the transmission pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The approximate failure mileage was 114,883.
The contact owns a 2016 Chrysler Town and country. The contact stated that after the vehicle was shifted into drive, the vehicle moved forward and then came to an abrupt stop. The contact stated that the transmission failed to engage. The vehicle was towed to an unknown Chrysler dealer to be diagnosed. The contact was informed that the failure of the transmission hydraulic pump to operate as intended caused damage to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not included in NHTSA campaign number: 16V461000 (power train). The manufacturer was informed of the failure. The failure mileage was 108,000.
A D V E R T I S E M E N T S
- Knoxville, TN, USA