This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was on my way home to Georgia from Ohio when before I got to Asheville NC my car started making a funny noise and had been doing so for about 30 minutes and it was starting to have a hard time shifting. The check engine light did come on but I was trying to look for gas also because it was the week there was a gas shortage going on and I was less than a quarter of a tank when I started to look for gas and the vehicle started acting up. Manage to find gas and my dad who is 81 looked but could not really see anything and we managed to make it to the exit where we were suppose to meet my dad's cousin for dinner and meet him for the first time and my dad seeing him for the first time in over 53 years. I barely got it to the gas station and he came and got us and we went to eat. I called my husband and him and my sister drove about three hours to get us and my husband to look at the car. I had gotten a hotel room for us (my mom and dad, granddaugher and I). My husband looked at it and was researching it while on the way up to Asheville. He drove around the parking lot and then he attempted to drive it to the hotel which was on the other side of the interstate and not even a half mile away and we barely got there and said he can't drive it home. It was not even shifting manually into the gears. The next day he got a ride to Asheville and rented a uhaul truck with a tow dolly and towed it home and the next day he took it to the transmission shop where we need a rebuilt transmission ours is gone. It is still in the shop waiting to be fixed was told it would be 3 to 4 weeks. This Tuesday it will be 3 weeks 6.8.21. We will have documentation of it being fixed once we get it from the shop. I could have been on the interstate and it could have just stalled thus causing an accident and possibly someone being killed because there was no warning the check engine light went on when I noticed I was having a problem with the vehicle.
The transmission hydraulic pump failed and caused complete failure of the trans at 105000 miles. The rocker arms failed at 97000 miles. The front lower aarm bushings failed at about 60000 miles. The rear slider doors don't lock and when the dealer tried to repair them they made it worse now the windows in those doors are failing. Also a code for thermostat housing popped up after the rocker arm repair. What a terrible vehicle. It's only 5 years old and I'm a stickler about maintenance.
The contact owns a 2016 Chrysler Town and country. The contact stated while driving 40 mph, the vehicle shifted into neutral independently and the vehicle started to decelerate. The contact stated that the vehicle kept shifting in neutral and back into drive while driving to his residence. The service vehicle soon warning light was illuminated. The vehicle was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 66,618.
Car started to make a funny noise while driving and upon trying to pull over the car reached number 8 RPM's but wasn't accelerating. Then it jerked forward as I finally was able to shut it off. I was stuck on the side of the road with four kids in the car.towed to dealer and said a new transmission and transmission cooler are required for repair. The extended warranty I purchased for 75,000 miles is no longer valid and just expired as there are 77,000 miles on the car. Also the drivers side rear sliding door is stuck will not open manually or otherwise. This was discovered when trying to open the door while stationary to load kids in back.
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle made an abnormal whining sound while driving at various speeds. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who replaced the drive belts however, the noise persisted. The contact stated that while her husband was driving 35 mph, the vehicle began shaking and stalled while approaching a traffic light. The vehicle shut off as the vehicle came to a stop. After several attempts the vehicle restarted. Once the contact's husband made it to his place of employment, he had the vehicle towed to the residence and then back to the same independent mechanic who diagnosed the vehicle with a defective trans-axle oil pump. Upon investigation, the contact discovered NHTSA campaign number: 16V461000 (power train) which she linked to the failure however, the VIN was not included in the recal. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 74,000.
- Orland Hills, IL, USA
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As I was driving down the four lane my van started shaking at first it was for 1/2 second then got more frequent. At first it was at 50-60mph but now at all speeds. The check engine light came on and gave the code for a leak that I was told that it was so small it didn't matter. Then it gave a code of 0740 solenoid torque so I replaced and within 24 hours the engine light came back on and gave the same code. It is extremely scary when the van is shaking so bad as you are driving in busy traffic. Not sure what needs to be done. I've had this van less than 2 1/2 years. Very frustrated.
The contact owns a 2016 Chrysler Town and country. The contact stated that while his wife was driving 50 mph, the vehicle stalled. The contact stated that the check engine warning light illuminated after the vehicle was parked. The vehicle was towed to jt's dodgeland of columbia (190 greystone blvd, columbia, SC 29210) where it was diagnosed as a hydraulic shift pump failure. The vehicle was not repaired. The contact referenced NHTSA campaign number: 16V461000 (power train) as a solution to the failure however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The approximate failure mileage was 70,000.
Transmission pump fried and caused the transmission to not get enough oxygen so had to get a completely new transmission. Looked up and seen they had a recall on our year of transmission pump but according to the dealership our car wasn't included in the recall but the VIN number wasn't listed in the recall database but our pump still got fried. The vehicle is only 5 years old.... shouldn't be having transmission problems...
I was driving the vehicle on a level road. The vehicle was in motion and coasting. I pressed the accelerator and the engine revved up but the vehicle did not accelerate. I coasted into a parking lot and called called my usual mechanic to tow the vehicle into his shop. My mechanic said he thought it was a transmission problem and was beyond his level of repair. He towed the vehicle to shiftright transmissions. At the transmission shop, they discovered the transmission pump assembly was shattered. They had to perform a complete transmission overhaul. I retained the pump assembly as proof of the defect and repair. I believe this problem falls under recall reference # 16V461000
The contact owns a 2016 Chrysler Town and country. The contact stated that upon placing the transmission into reverse, the vehicle would not reverse as needed and that an unknown fluid began to leak from the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic where he was informed the vehicle needed a new transmission. The mechanic replaced the transmission with a new transmission from an unnamed local Chrysler dealer. Upon return of the vehicle, the contact stated that while driving at 65 mph, the vehicle independently downshifted which caused the vehicle to abruptly jerk forward without warning. The contact immediately pulled to the side of the road and began to hear an engine knock upon restarting the vehicle. The contact coasted the vehicle into a service plaza where he had the vehicle towed to joey accardi Chrysler, Dodge, Jeep, Ram (909 S federal hwy, pompano beach, fl 33062). Once there, the contact was informed that the transmission was under warranty but not the engine. The manufacturer was notified of the failure and stated that the repair cost would be covered however, the dealer refused to repair the vehicle. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 147,000. The consumer stated due to the failure of the transmission, the engine was damaged as well.
The contact owns a 2016 Chrysler Town and country. The contact stated that while stopped at a traffic light and attempting to proceed, the vehicle failed to move. The vehicle lunged forward and stopped with the engine revving. The contact revved the engine up and slowly drove off the roadway at 3 mph. The contact thought that the issue was with the transmission. The contact had the vehicle towed to yochum Chrysler Dodge Jeep Ram (1270 South hart street road, vincennes, 47591, (812) 316-5381) where the vehicle was diagnosed with a transmission pump failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
The contact owns a 2016 Chrysler Town and country. The contact stated that while driving up an incline at 75 mph, the vehicle stalled with the check engine warning light illuminated. Due to the failure, the contact had the vehicle towed to moss motor company (1000 S cedar ave, South pittsburg, tn 37380) where they diagnosed the vehicle with a transmission pump failure. The contact then had the vehicle repaired out of pocket. Upon investigation, the contact discovered NHTSA campaign number: 16V461000 (power train) which he linked to the failure however, upon contacting the manufacturer, he was informed that his vehicle was not included in the recall. The vehicle was repaired at Chrysler dealer moss motors costing over $3,000. The failure mileage was 101,643.
The contact owns a 2016 Chrysler Town and country. The contact stated that while driving at various speeds, the vehicle jerked and failed to accelerate properly while pressing the accelerator pedal. The vehicle was taken to an independent mechanic who diagnosed and determined that the transmission pump failed and that the transmission needed to be replaced. The vehicle was not repaired. The local dealer cookeville Chrysler located at 1550 interstate dr, cookeville, tn 38501 and the manufacturer were notified of the failure. The failure mileage was 85,000.
Driving down city road came to stop. Pushed gas pedal RPM's increased but vehicle did not move. Undrivable had to have it towed. No problems since new purchase till that day. States per my vehicle make model year there is recall for transmission pump failure. But when I put VIN number in no recall pulls up.
The contact owns a 2016 Chrysler Town and country. The contact stated that while his wife was driving at 65 mph, the vehicle stalled with the check engine warning light illuminated on the instrument panel. The contact's wife was able to pull the vehicle off to the side of the highway. The contact's wife was able to restart the vehicle however, the vehicle would not move forward. Due to the failure, the contact's wife had the vehicle towed to christopher's Dodge Ram (16655 w colfax ave, golden, co 80401) where the vehicle was yet to be diagnosed. Upon investigation, the contact linked the failure to NHTSA campaign number: 16V461000 (power train) however, the VIN was not included. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 71,000.
The contact owns a 2016 Chrysler Town and country. The contact stated that while driving, a loud noise was heard coming from the engine without warning. The vehicle was taken to two different independent mechanics who diagnosed a transmission failure. The manufacturer was made aware of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was taken to the shottenkirk Chrysler Dodge Jeep Ram dealer located at 200 Liberty blvd, canton, ga 30114, for a diagnostic test however, the technician stated that it would take a week to have the diagnostic test completed. The vehicle was not repaired. The failure mileage was approximately 80,000.
The contact owns a 2016 Chrysler Town and country touring. The contact stated while driving 50 mph, the vehicle hesitated without warning. The contact stated he parked on the side of the road. The vehicle was not drivable. The vehicle was towed to an independent mechanic and the mechanic was made aware of the failure. The contact called the local dealer, hometown Chrysler Jeep Dodge Ram located at 228 S wilson St, vinita, ok 74301, (918) 256-6455, to notify the dealer of the failure. The vehicle had not been diagnosed nor repaired as of yet. Upon investigation, the contact associated the failure with NHTSA campaign number: 16V461000 (power train) however, the VIN was not included. The manufacturer had not been informed of failure. The failure mileage was 96,100.
A D V E R T I S E M E N T S
- Monroe , GA, USA