This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Passenger front headrest exploded while stationary. We were at a stop light, there was no accident or impact. It cannot be reset and needs to be replaced. I do not feel like we should have to pay out of pocket when this is a common issue and a safety issue.
My vehicle was parked in the driveway stationary, and as I walked to the vehicle to enter the car with my 2 young children and as we approached I heard a load pop noise. I found the ahr headrest had deployed, with no one touching or moving the vehicle. The vehicle has never been in an accident and the headrest has never been reset for any reason. The plastic joint mechanism and spring that holds it in and together cracked and broke. I called Chrysler dealership and they will not fix or replace unless I pay out of pocket, approx $1000 for 1 headrest. The gentleman on the phone acknowledged that he knew of this happening often in Chrysler T&C vans, however could not help me as my warranty is now up and there is not a recall. I am terrified to drive my van now, knowing that the drivers side headrest ahr may deploy at anytime no warning and cause injuries to me, which could cause me to crash my vehicle while driving endangering my children and family. I have ziptied both the passenger headrest and drivers head rest shut. The drivers headrest is ziptied in case it randomly deploys and the passengers is zip tied as the head rest internal plastic mechanisms are broken.
We were in the van that the passenger front headrest just shot out and almost hit my wife in the head. Took to the dealer and found they wanted over 800 for a new headrest. I feel like this is a safety issue that should be addressed.
Passenger side headrest exploded while driving (on a paved road in Florida) for no reason. Could have been extremely bad or fatal if their was a passenger setting in the seat.
- Salt Springs, FL, USA
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The headrest on the passenger side of the vehicle spontaneously deployed without warning while I was driving one day. There was no accident, sudden stop, or anything of the sort. It simply occurred while driving. Thank god no one was riding in the passenger seat at the time. After it happened, my husband and I looked up this issue online and discovered hundreds of folks that stated the exact same thing happened to them in their Chrysler vehicles. This headrest is supposed to be a safety feature (which we knew nothing about), but it seems to be the exact opposite. The plastic holding the pin in place simply broke. There is no way to push the headrest back together, so now it is sitting deployed causing the passenger's head to be pushed forward.
I was driving on a side street at approximately 20mph when a very loud noise and impact to the back of my head happened. I swerved and slammed the brakes. After I was stopped, I put the vehicle in park to investigate the situation. My ahr (active head rest) had spontaneously deployed. I was not in an accident. The deployment struck the back of my head with such force that it sent me forward. I instantly got a headache and lasted for 3 days. Consumer stated her head "pops" if she is still for a long period of time and move forward/down.
I was driving down a city street and the driver's side headrest spontaneously deployed forcing my neck and head forward causing whiplash, headaches and neck pain. I thought something exploded in the back of my van. Consumer stated local dealer was contacted but were of no help.
Passenger side seat headrest deployed/exploded for no apparent reason while passenger was in seat. The vehicle was in motion, moving around 40 mph on smooth state/us highway with no change in speed and no collision. It just deployed on its own for no reason.
When driving on the freeway in heavy traffic my headrest deployed and hit my head with such a force that my glasses fell down to the floor of the van. My eyesight is pretty bad and I had to continue driving on the freeway until the next exit with limited vision because I was unable to pick up the glasses from the floor while driving on the freeway. This was an extremely dangerous situation manufacturer and dealer have not been contacted. Consumer is having neck pain and headaches as well as dizziness. Consumer went to the doctor 3 times and was given pain medicine. Manufacturer was not contacted.
I was driving down the road and the driver's side headrest deployed and hit me in the back of the head. I thought the tv from the ceiling had fallen down and hit me, it was pretty hard.
While stopped at a traffic light, the drivers side headrest unexpectedly burst apart. It seems that the plastic piece inside designed to hold the spring mechanism in the safety restraint system broke.
Right front seat active headrest deployed with a load bang while vehicle was in motion on a state road. The interior of the active headrest had broken pieces, so it cannot be reset.
The contact owns a 2015 Chrysler Town and country. While the contact's spouse was driving approximately 30 mph, the passenger side headrest suddenly exploded, injuring the passenger on the upper back and head. The passenger experienced some pain in that region, but did not receive medical attention. The dealer and manufacturer were not contacted. The failure mileage was 73,203.
Drivers side head rest popped apart while I was sitting in the vehicle!! it's spring loaded and the only thing holding it together are 2 small plastic clips!! I was not in motion when it happened!!
A D V E R T I S E M E N T S
- Fort Benning, GA, USA