This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The drivers head rest deployed while my vehicle was parked at home overnight. This vehicle is equiped with active head restrain and is supposed to deploy in case of a rear ended accident.
On 10/13/2021 the front passenger seat headrest activated for no apparent reason. The van was at a complete stop. After inspecting the headrest I determined the plastic had broke and allowed the headrest to spring forward. The rod that locks the headrest in the normal position was still in the clamp indicating that the computer did not activate the headrest. The plastic holding the rod broke. Luckily the passenger was leaning up preparing to exit the vehicle so the headrest did not hit him in the back of the head. I called the dealer and asked if there was a recall for this issue and they indicated there was not.I believe this is an extremely unsafe incident and am afraid that the driver-??s side might be next.I believe it could cause serious head and neck injuries if falsely activated. I have researched and found many complaints about the same issue. I have temporarily put a strap on the headrest to hold it closed.
While exiting our parked 2015 Town and Country, the driver side active headrest on my wife-??s van went off. There was no collision or jarring of the vehicle. We contacted the dealer and were told it would have to be repaired out of pocket. I have seen this problem online and feel as though a recall should have been in place.
The headrest opened without warning or collision while driving down the highway. Driving at about 45 mph while slowing down going over rumble strips. The plastic housing that holds the bar which hold the headrest down had broken. The bar is still heald by two teeth.
- Ringsted, IA, USA
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While parked, engine not running and un-occupied, the front passenger head rest deployed. Internal parks were observed to be broken and unable to return the head rest to it's closed position
Back windshield shattered suddenly. Nothing hit it. Defective. Shattered due to weak corner/ defective. Seatbelt buckle broken in back seat. Driver headrest deployed. Transmission went up at 80,000 miles.
The active head restraint on the right front seat inadvertently deployed. The vehicle was not involved in any kind of impact and no airbag deployment took place. The head restraint will not reset due to the sled bracket being broken.
The head rest on the driver's seat deployed while sitting in our driveway, unoccupied. It is the same problem with the active head rest inadvertent deployment detailed in PE19-014.
Driver seat got stuck in up position. Seat will not go down and peddles won't adjust. The air bag in the head rest discharged while sitting at a red light. Not very satisfied.388rks
Driver headrest deployed randomly. Car wasn't in any sort of collision. Plastic support inside headrest failed. Plastic holds small bar that engages with electronic powered clips.
Passenger front headrest exploded while stationary. We were at a stop light, there was no accident or impact. It cannot be reset and needs to be replaced. I do not feel like we should have to pay out of pocket when this is a common issue and a safety issue.
My vehicle was parked in the driveway stationary, and as I walked to the vehicle to enter the car with my 2 young children and as we approached I heard a load pop noise. I found the ahr headrest had deployed, with no one touching or moving the vehicle. The vehicle has never been in an accident and the headrest has never been reset for any reason. The plastic joint mechanism and spring that holds it in and together cracked and broke. I called Chrysler dealership and they will not fix or replace unless I pay out of pocket, approx $1000 for 1 headrest. The gentleman on the phone acknowledged that he knew of this happening often in Chrysler T&C vans, however could not help me as my warranty is now up and there is not a recall. I am terrified to drive my van now, knowing that the drivers side headrest ahr may deploy at anytime no warning and cause injuries to me, which could cause me to crash my vehicle while driving endangering my children and family. I have ziptied both the passenger headrest and drivers head rest shut. The drivers headrest is ziptied in case it randomly deploys and the passengers is zip tied as the head rest internal plastic mechanisms are broken.
We were in the van that the passenger front headrest just shot out and almost hit my wife in the head. Took to the dealer and found they wanted over 800 for a new headrest. I feel like this is a safety issue that should be addressed.
Passenger side headrest exploded while driving (on a paved road in Florida) for no reason. Could have been extremely bad or fatal if their was a passenger setting in the seat.
The headrest on the passenger side of the vehicle spontaneously deployed without warning while I was driving one day. There was no accident, sudden stop, or anything of the sort. It simply occurred while driving. Thank god no one was riding in the passenger seat at the time. After it happened, my husband and I looked up this issue online and discovered hundreds of folks that stated the exact same thing happened to them in their Chrysler vehicles. This headrest is supposed to be a safety feature (which we knew nothing about), but it seems to be the exact opposite. The plastic holding the pin in place simply broke. There is no way to push the headrest back together, so now it is sitting deployed causing the passenger's head to be pushed forward.
A D V E R T I S E M E N T S
- Sunnyside, WA, USA