Passenger front head rest exploded/ejected while pulling into driveway.

- Abbottstown, PA, USA

Minivan was parked in our driveway and we heard a loud bang. The driver side headrest had spontaneously sprung open. Van has never been in an accident.

- Springfield, OR, USA

2015 Chrysler Town and Country. Black "Leather". Right Front Passenger Headrest. I was loading something into the Right Sliding door when my elbow bumped the headrest. It was slight enough that I thought nothing of it, but when my passenger got into the R/F seat, the headrest was thrust forward. We attempted to "reset" it but it would not latch in the back position. Upon assessment, we found the plastic "latches" broken. This is a design or quality problem with safety implications and Chrysler needs to replace this headrest in affected vehicles. There are several reports in the 2014-2015 model years with this issue. It should be a safety RECALL. Some complaints are that the parts are on backorder. This cannot be allowed. Chrysler should be held accountable.

- Roanoke, VA, USA

Driving on a highway with my teenager sitting in the front passernger seat when all of a sudden we heard a loud pop and the headrest hit the back of my teenagers head. It was like an explosion. Fortunalty my teenager was looking down and said it didn't hurt them. Yes it is available for inspection. Someone could get a concussion given the force that headrest popped so forcefully. I have not taken it to a Chrysler dealer since it sounds like they dont do anything for it. No warnings.

- Winter Garden, FL, USA

With normal use, no accident has occurred both front driver and passenger active headrest have deployed due to faulty plastic casing. One side, front passenger occured with occupant pulling on headrest to enter vehicle in the middle row. One, front driver side, occured when a shopping bag GENTLY bumped the headrest while being removed from the middle row behind the seat. They will not "click" back into place because of a broken piece. If this deployed while driving, rather than casual contact (not rough contact!) it would cause injury to the neck or confusion in a driver to no longer be alert.

- St. Cloud, FL, USA

The driver's side headrest deployed while driving. My husband was driving on [XXX] at about 70-75 mph, when his headrest suddenly and unexpectedly burst open. This is a serious safety hazard. He said it felt like he got punched in the back of the head and was startled. Thankfully he didn't lose control of the vehicle and avoided an accident. It appears some plastic inside the headrest broke, causing it to deploy when it shouldn't have. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lancaster, PA, USA

I parked my car in the driveway, turned off the engine and exited the vehicle. Before I closed the driver's side door, the front right headrest went off like the vehicle was in an accident. The corresponding air bag did not deploy. I inspected the headrest noticing pieces of plastic had broken off and others were bent. I attempted to reset the headset following the recommended procedure. Because of the broken/bent pieces of plastic, the headrest cannot be reset.

- Norfolk, VA, USA

I had to take my car to the dealership about 2 years ago for my headrest popping out and the said there was a recall then. I want to know if there still is a recall because my passenger headrest has done the same thing. Also my blindspot warning is not working. Also my video system does not work.

- Durham, NC, USA

I was driving down the highway and there was a loud bang and something hit me in the back of my head. It felt like something was thrown and me with significant force from behind. The headrest exploded for no apparent reason while we were traveling 65 miles per hr and threw me forward as I was driving. This could have caused serious harm to me personally or could have caused an accident and harm to other vehicles or my daughter that was riding in the passenger seat.

- Thomaston, CT, USA

The passenger side headrest popped forward while parked in parking lot.

- Hagerstown, MD, USA

When moving the front seats, unexpectedly, the front headrest, engaged and moved forward violently. Unable to move it back to its original position.

- Carlsbad, CA, USA

The middle row seats headrest will not latch the headrest just drops down and it could fall off and hurt someone if we were to get into a crash. We can not use that seat with a headrest that is faulty.

- Chisholm, MN, USA

Car was parked and I was standing outside the front passenger door. When I pulled the seat recline lever, the seat back shot forward quickly and the headrest exploded open. I cannot push it back into place OR take the headrest out. It is available for inspection, however I need to get it fixed for safety concerns asap. Anyone sitting in the passenger seat cannot keep their head in proper alignment, over their shoulders. Their head is forced forward. Not only uncomfortable, but mechanically unsafe. There was no warning lights or known malfunctions prior to the incident.

- Melbourne Beach, FL, USA

headrest opened driving down the road and broke the plastic clips, now i have a loose headrest

- Shelbyville, TN, USA

While the car was parked in the garage, person sat in the passenger seat and buckled, leaned back against the headrest and the headrest impact function triggered, pushing fully forward. Following Chrysler-??s instructions on resetting it, I found the plastic locking mechanism was completely broken off.

- Hendersonville, NC, USA

Both headrests in the vehicle have malfunctioned and popped without the occurrence of an accident. The headrests are broken and cannot be reset in their proper functioning position. Therefore, it poses a safety hazard for occupants. The components have not been inspected by the manufacturer or anyone else other than the owner of the vehicle. There are no indicators denoted the issue.

- Belleville, IL, USA

Car passenger headrest is deployed and cylinder 6 is misfiring as described under the recall description from the previous years vehicles recalls.

- Colton, CA, USA

The passenger front seat active headrest deployed while car was parked for no reason.

- Altoona, IA, USA

Headrest came apart. Metal rod held by plastic gave way and now the rod cannot stay in the plastic housing correctly. Plastic is broke on both ends of the metal rod

- Palmetto, FL, USA

The front passenger side headrest exploded forward while parked and it cannot be reset. It appears that plastic clips inside of the headrest snapped. The fact that the same type of headrest is installed on the drive side is extremely concerning because should it malfunction the same way while driving myself of my children could become involved in an accident when it hits the drive in the back of the head while on the road. There was no jolt or warning whatsoever we head a popping sound while the vehicle was parked and the headrest shot forward with extreme force.

- Mexico, MO, USA