This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver door caught fire after recalled window switch while driving. Luckily, a friend behind me had a fire extinguisher so the fire was contained to the driver door
My blind spot sensors were malfunctioning. I brought them to a dealer that said that it is a very common issue because of a design flaw that causes water to get into the sensor housing. I just got home and removed both sensors and both are corroded from water damage that clearly entered at the seams of the housing. This is so bad that they are split open because the corrosion and there was evidence of shorting wires and melting plastic in the area where the sensors are housed in the rear bumpers. This issue was present in both sensors and after some online searches it appears that thousands of other drivers of this make/model are experiencing the same issue. Because the blind spot warning system is a safety feature I believe this should be a recalled item. If these parts are not recalled someone's failed blind spot detection sensors are going to cause an accident leading to serious injury or death (if they haven't already.) I have contacted Chrysler about this issue and they were not willing to investigate or send a replacement part that would be sealed to prevent water damage.
My vehicle's blind spot detection system stopped working while driving down the street. It began flashing and beeping incessantly and was horribly distracting. I had purchased an extended warranty so made arrangements to have it repaired at a Chrysler dealership. The dealership just called me and said that the warranty would not cover because the computer module that controls the blind spot detection system had gotten wet. The dealer said it was a design flaw and the module was placed such that over time it got cracked and moisture causes a malfunction. He said he'd seen a lot of this. So, I called Chrysler and they said there's nothing they can (will) do. This is a safety feature that is causing a safety hazard when it malfunctions. There are numerous complaints on the internet regarding this same issue. I feel there should be a recall before this malfunction causes accidents if it hasn't already.
The blind spot detection system started to come on and off randomly. The system pinging/beep when nothing is near and won't work when vehicle is in the blind spot.
- Bayside, NY, USA
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Our Town & Country turns off while driving. Soon after it has been turned on. It has happened at low speeds and while at a stop. Once it shuts off, it won't restart until sitting for several hours. Both our local car mechanic and the Chrysler dealership have inspected the car and can't find anything wrong. No error codes show up. Thankfully it has only happened while I've been in relatively safe situations, like parking lots or backing out of my garage. But the safety concerns are huge, if this happens in an intersection or highway. There was a formal investigation done in 2014 with regards to the timp, of which the Town and country was ultimately not included. Attched are repair invoices from both our mechanic and from the Chrysler dealership.
So me and my family we're heading to a birthday party on U.S. highway 64 going to huntsville Alabama and we was about ten minutes out from our city in winchester Tennessee and all of the sudden the van turns its self off at approximately at 50 miles an hour and lost all power to vehicle and power steering was out then there was a simi truck behind us and I guess he thought we was slowing down on purpose and blowed his horn and passed by.we managed to get the van to the shoulder in the grass and called a tow truck. The tow truck driver tryed to boost the van up and it started then died again so we had to have it towed in. We called Chrysler and they didn't help at all but to tell us to take it to the dealership which they was closed so I fixed it my self and all it was is a bad alternator.there should be some kind of warning when this stuff is going to happen because it was a scary situation at a high speed with your family with you.
Vehicle goes totally dead while driving. Engine dies and all electrical systems fail. Speeds do not matter. Intermittent problem. Diagnostic test revealed nothing. Suspect egr valve problem as issue after reviews of similar problems discussed on forums on-line.
2012 Town and country van, message center displayed to service blind spot system. System beeps and lights stay lit on mirrors. Went to dealer and was scanned to find out the per the tech, "module/sensor is bad near the bumper. It was priced out at $1195 for just the part. I really need this system to work as there are blind spots and no way can I afford these parts. This is a 2012 and there are 47,932 miles on it. Is there any way I can get some assistance repairing/replacing these parts so it will work. Doing some research I see there have been several problems of this nature involving Chrysler. This message is displayed all the time the vehicle is in motion thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The vehicle, from the time I bought it, has stalled while driving it for no reason. It has 68K miles on it and it's happened 7 times. The dealership can not duplicate this problem but at this point, it's very unsafe. The last time it occurred I was getting into the left lane to make a left on a very busy road and the car just stopped. No power steering, nothing. Stalled. Imagine I was in the middle of this road with no steering and no gas? extremely unsafe. This car is a lemon. Dodge needs to take this car off the road. A family is going to be killed in it. So unsafe!!!! each time it's happened I've been so lucky to be on a side road or slowing down to stop or turn. Thank god iv not been on the expressway while it happened.
The power lift gate was open and collapse on to my wife head, and will not stay up and will not latch either to close the door the car was parked and my wife was loading grocery in the trunk and it gave out hit her in the head as she was loading!!
The vehicle I have shuts down while I am driving. The Chrysler dealership has tried to fix the problem but has not been able to fix it. 1. the following actions were performed by the mechanic software update engine control unit on 26 January 2017 but this did not fix it the problem and kept shutting while driving. $66.60 euros. 2. mechanic test drove vehicle and since the problem did not occur asked us to bring the vehicle back in a week. Problem not fix. 3. on 16 March 2017 the vehicle was taken back to Chrysler dealership. Read error memory, error code; kw-nw sensor faulty. Fuses, connectors, control unit verified evap system checks wiring verified vtt test performed. Crankshaft sensor, camshaft sensor, sealant suction bridge thickening, motors oi 5W 30 replaced. This did not fix the problem. 305,23 euros spent. 4. spark plugs replaced on 7 April 2017 but this did not fix the problem. 192,74 euros spent. Then I left my vehicle for 11 days in the Chrysler dealership from 18 April to 28 April. Engine pressure check camshafts and crankshaft sensor and reprogrammed vehicle. Also, they told me that they took apart the evc and welded a cable. 85 euros spent. The following day the car shut off while driving again. I had asked the dealership what I needed to do if the vehicle shut off again. They told me to sell the car or junk it. I asked how I can sell a defective vehicle that's 5 years old" they told me to contact Chrysler customer care. I am awaiting answer from Chrysler customer care. Reference number 35128943. I have almost had accidents because of this and inform Chrysler this. Should I be seeking legal action against Chrysler? should Chrysler buy my vehicle back? what are my options" I am currently living in germany but purchase the vehicle in the usa.
The blind spot system warning light remains on and constantly dings. This is a safety issue because the vehicle has poor visibility and this system is necessary to help prevent accidents. The constant dinging is a distraction to the driver. Many other owners have complained of this problem and the dealer admitted that they see other vehicles with the problem. This type of vehicle is often driven by moms with children. Not being able to determine if there is another vehicle in the driver's blind spot may cause serious accidents. The dealer reported that both the module and connector have failed due to corrosion. The repair bill was reported as $1638. This problem is widespread. When contacting Chrysler customer service, was told that the warranty had expired and that they repair would not be covered under any other customer loyalty plan. I requested that the representative review my complaint with the supervisor or manager and she refused to take my problem further up in the organization. She told me I should have purchased the extended warranty. Electrical parts should be designed so that they are not affected by corrosion. Chrysler should be required to fix the problem and ensure that the design is changed to prevent corrosion in the future. Headlamps, for example, are subjected to weather and moisture and are designed to operate for the life of the vehicle. This system should have had the same design requirements to guard against the affects of corrosion. Chrysler should stand behind their designs and make the necessary design changes and not expect their customers to foot a $1600 repair bill.
My van about 2 weeks ago my tracking numbers are 10967987 and 10960136 how can I find out if there are any results of my claim. Thank you my E mail is karl12346@netzero.net.
My car has shut off 4 times while driving in 4 separate dates randomly. I have taken it to the dealership 3 times. The times the car has shut off has been while driving at speeds about 20km per hour. Luckily there was no traffic during these 4 events. The first two times the dealership did not know what it was so they sent us home. The 3rd time we went they replaced the crankshaft sensors but as we have been driving it seems like the problem may come back again. Time will tell if it got fixed or not. Hopefully we are not involved in a traffic accident by then because of this issue. This issue began in January of this 2017.
My blind spot mirror indicates that it needs to be serviced. I took it to a deale rand they replaced the one monitor. Another indication came up, which they said it was because of corrosion.the right rear indicator needed to be replaced.I have an extended warranty they refused to except responsibility and would not pay for the repairs because of the corrosion.the cast would be around $11,000 dollars I believe that it is Chrysler problem because of the location thank you what else can I do. Ps I am a 81 year old man and this is a safety problem for me.
We recently purchased our second Town and country after having really liking our first van. We really liked the idea of having the blind spot detection system. A year or so into owning the van we started getting a warning about the blind spot system not being available and said that it needed service. It started happening when the snow started flying here in Michigan. Now as soon as you start the vehicle it states it is not available and leaves the triangles lit in the mirrors with an occasional beeping sound. From other posts and research I have read this seems to be a common issue with water getting into these sensors and shorting them out. Why these sensors weren't made more weather proof is beyond me. Since this is an add on to make driving safer I think Chrysler should step up, be held accountable and recall these very expensive safety modules. To have just one of the two sensors replaced by a dealer is $1200.
This is my 7th Chrysler or Dodge minivan - and I love them. I searched for 6 months to find the model/color/features I wanted before finding this particular vehicle. I was thrilled that it had all the options I wanted - highest on my list is the 'blind spot sensors' as I do a lot of highway driving with kids in the car on busy Michigan highways. A few weeks ago the sensors would 'stick' on, but after restarting the van it they would work properly for a while, and then 'stick' on again. Now they are always on - making an extremely expensive safety feature option useless as I have had to turn them off to stop the constant chiming and for the sensor lights in my side-view mirrors to be off. I have looked all over the internet and apparently this is an extremely common issue. Where can I get serious safety this issue fixed? as it is apparently some design flaw I do not believe* should be responsible for paying for these repairs and if it cannot be fixed I should be reimbursed the sticker cost of this feature as it cannot be used!
Car was parked. I had previously used it that day. It would not start. Problem is intermittent. On one occasion when it finally started it displayed object in the rear of the car message even though there was no object.
A D V E R T I S E M E N T S
- Rensselaer, IN, USA