This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Chrysler Town and Country. The contact stated that while the vehicle was parked unattended, he detected smoke from the vehicle, which caught fire in the rear electrical compartment. The fire department extinguished the fire. There were no reported injuries, air bag deployment or police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The approximate failure mileage was unknown. The VIN was not available.
My van has 57382 miles and is wheelchair accessible, we only use it for store or doctor appt. It has been shutting off / stalling while driving. It spits & sputters then boom stalls it takes 4 or 5 time to restart but does restart for now. Does not do it every time but when it does we are on highway usually when coming to stop or slowing down to turn which has become a safety issue for all. Had it to garage multiple times, Garage can't seem to find problem, No check engine light comes on No code are thrown just stops / stalls. Last incident occurred 6-6-23 but has been ongoing for months and getting worse
The driver-side rear sliding door lock actuator has failed to operate any longer and because of this part failure, the driver-side sliding door will not unlock or open. The safety of my family is being put at risk because should we be in an accident on the passenger side of the car, for example and "t-bone" or a roll-over that does not allow us to use the passenger side doors, everyone in the back (we have a 7-person family, 5 children in the back) will not be able to exit the minivan without climbing over the driver seat or climbing over the rear seat. And assuming the accident is severe enough to not allow us to exit on the passenger side of the car, I believe it is also safe to assume that injuries will have occurred and the children and/or adults will be unable to climb over or around seats and could be at great risk of injury trying to get out of the car by themselves or by emergency support since no access will be available for them to get safety support boards into the car or for them to get into the car and to the children safely. This problem has been confirmed by a local body shop since the door will not open or close they had to completely remove the door to get into the panel to inspect. I have not had the vehicle inspected by the manufacturer, police, insurance representative but it has been inspected by my mechanic and auto body shop. There were no warning lamps or messages warning of this problem or part breakage. It was a situation where we left the house and used both sliding doors and while we were out, the driver side sliding door stopped working. This appears to be a very common problem with chrysler/dodge/jeep/ram products and has been going on for years. There are numerous videos on youtube showing people talking about this problem and recalls have been issued for other model vehicles and need to be put in place for my vehicle as well.
The vehicle totally turns off while driving. The steering locks and brakes don't work. It has something to do with the key or ignition. It's not an engine stall. It's loss of everything as if the key was turned off. This is very dangerous.
Vehicle cuts off while driving but does not set a code.Been in three different Chrysler dealers but has not cut off with a tech at either dealership and has not set a code.Vehicle was just driven on a 3700 mile trip and did not cut off but this morning it cut off twice in our driveway..This has been happening off and on for over one year.We have spent a ton of money looking for answers.Seems to cut off while slowing down around 30-35 miles per hour..Extremely dangerous.Chrysler opened a Star Case but no answer has come forward. So very DANGEROUS.
- Boiling Springs, SC, USA
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Vehicle sometimes simply cuts off while driving.Vehicle has NOT set a code..Vehicle has been in four different Chrysler dealerships but they can not get the cutting off problem to accrue.This is extremely dangerous.Past records of the repair orders have been loss but the vehicle is in the shop today for this problem and the tech can not get the car to cut off.
The vehicle has shut down several times while driving or comi g to a stop. There is enough fuel in the tank and once the vehicle is put in park it starts right up like nothing happened. The vehicle was taken to a mechanic shop and looked at and was told there was nothing wrong with the vehicle that everything came out fine and looked fine. Has shut down several more times since that. One of the incidents happened when coming to a stop and other es while driving. Luckily there was no vehicles behind or in front of me.
Vehicle shuts off with no warning. Doors have opened on their own. Just got out of shop as could not start the vehicle or lock the doors. This has been a dangerous experience. There was a recall for this Wireless Ignition Node Module on 2008-2010. I believe this recall should be extended to the 2012 also.
Vehicle was failing to start. It would crank, but not start. Or sometimes would start and die immediately. We took it to a repair shop and said needed to go to the dealership to diagnose. Towed it to the dealership and after several days was told we needed a new tipm which would be $1500. Instead we ordered the tipm and put it in ourselves (very easy and much cheaper) but it did not resolve the problem. It is doing the same thing, and now I have paid the dealership $160 for a diagnosis and $650 for a part that I cannot return.
When the vehicle is under 30 to 25 degrees outside the van will not start. I just changed the battery & I tried to start it and the van will not start and it's saying that it's 21 on the car dashboard
I have a 2012 Chrysler Town & Country. Its started intermittently not shifting out of park. I can shut it off and turn it back on then it will work. Sometimes I have to restart it a few times before it will work. This happens whether it is initially parked and not running, our if its already running and I put it into park and try to put it back into drive (such as putting in park to wait on a train)
When we are driving on streets, the power shuts off. I can barely pull over since the power steering shuts off. There is no lights or anything. Car must be shut off and turned back on to fix the problem. I have 2 children under 2 and I am so worried about getting rear ended. Luckily it's never happened on a highway. The dealership basically said it's not their problem. Mechanics cant figure out why it shuts off. It only happened once when we bought it in the fall. Now that its warm it happens a lot
Traveling on the highway at approximately 55mph the van shuts down. No power whatsoever. This has happened to us 3 times while traveling this speed on a busy road. I travel with two handicapped sons in wheelchairs and this has been a very scary experience all 3 times. Nobody can tell us what is wrong and they don't even know where to begin to look. Now my boys are confined at home without a vehicle for me to drive them.
On our 2012 Town and country, we had replaced tipm on 2/18. After replacement, vehicle would still turn off in mid-drive, not turn on at all nor turnover many times. I believe it's a huge safety issue to not have any codes show up, the dealer after replacing tipm ( parts and labor $1400), they can't find issue which causes a large safety concern as my girlfriend and children are left to drive a vehicle that can intermittently turn off mid drive. It seems manufacturers know of this problem but no recalls have been issued nor a fix.
I have been having years of problems with this vehicle. Shortly after purching it in 2015, the climate control unit started (and continues) to turn on randomly whenever it wants to, the A/C stopped working completely, and the blind spot sensors are on 100% of the time. More recently, the vehicle kept having to get jump started every morning for about 2 weeks until finally it wouldn't turn over at all. I have replaced the battery 3 times, the alternator twice (the first time after the vehicle stalling out on a major highway a long way from home), the fuel pump was just replaced, and then I find out from the garage that changed the fuel pump that the tipm needs to be replaced. I am now currently waiting for a new tipm from the dealership. I have been without a vehicle for 3 weeks now as this part is on back order. This vehicle has cost me thousands of dollars in the short time I have owned it and has been very unreliable for me and my family, including 3 children.
I was driving on the freeway with 2 small kids in the car and a semi right behind me when my van completely shut off nothing was working. After what seemed like an eternity all the power was restored and I was able to drive to off ramp and stop. There was no warning and no lights showing a problem. Van is currently inthe shop diagnostic test showed no error code. Me and my kids could have been killed along with others as I had no control. Currently awaiting reports from mechanics.
The blind sport radar, mopar part # 56038942aa, unit has a design flaw. The unit housing is not properly sealed to withstand moisture and the elements. Moisture gets inside the unit, shorting the electronics and rendering it useless. I had the units (there are 2) replaced at 30,000 miles and now at 70,000 miles they have shorted again with the same problem.. the cost of replacing these units is $881.39 per unit! it is probably about 30% of the van's value at this point. This unit works as a back up sensor and blind spot detector. They are a wonderful safety feature to have on the vehicle, but I balk at the replacement price. Searching the internet, there have been many reported problems with this unit and I believe a recall should be initiated. When the unit shorts, an error message appears stating that the blind spot warning system is not available and the blind spot warning lights in the mirrors remain on at all times. This happens when I am driving.
The first time it happened we were driving in town going little under 30mph and went over railroad tracks and the whole car shuts down... now anytime we're driving and go over any little bump or railroad tracks the car shuts down and I have to put in park and restart the car. The car also shuts down with any touch of the key in the ignition.
A D V E R T I S E M E N T S
- Cutler, ME, USA