This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We have the blind spot monitoring system on this van - a several thousand dollar option. Both rear sensors have rusted/corroded out two years ago due to a sup-par design. They cost about four thousand dollars to replace. Why don' T Chrysler have to recall and replace the defective sensors?
The blind spot monitor system has failed at 61109 miles. The sensors need to be replaced and the vehicle is out of warranty. The cost is $2200 and has to be repaired by the dealer. I will have to turn off the system and drive without it. As a safety system of the vehicle, the system should be under warranty for the same time period as the emissions system.
Just today my blind spot monitoring system seems to have malfunctioned. The vehicle has just over 62,000 miles on it and is well maintained and taken care of. The system functioned properly yesterday and then when my wife drove it today she started to experience the issue. I had to shut off the monitoring system as the blind spot indicators remained lit simultaneously and the vehicle information center continued to chime with the indication to "service blind spot system." A simple online search of "service blind spot system" brings up multiple complaints of the exact same thing having happened to owners of this very same year, make, and model of this vehicle. All of these complaints, on average, had roughly the same amount of miles as my vehicle does. All of the complaints also list a repair cost of $1,000 to $2,000+ and remark that it may be both sensors that need to be replaced and not just one of them. If this is true and it seems to be a recurring theme, why is there not a recall for this issue? both sensors should be replaced by Chrysler at no cost to the manufacturer as it seems to be a relatively known issue.
On 12/12/2015 bought a used 2012 Town and country touring L with push-to-start feature, with 40,500 miles. Starting 12/20/2015 I would get in the car, step on brake, push the start button, the engine starts up, and vroom for a couple seconds, then died. If I push the start button again it would try crank all day but would not start. I'd have to foot-off the brake and push start to have it in the off mode, open and close the door to "reset" everything as I just get in the car, and re-try again, and it would start up normally. It was a once a week thing, and now once every couple days. I found a large amount of similar complaints online and all points to the tipm defect. I'm concerned about the issue, in addition to start up, might happen during driving. My car is under extended warranty and I'll have it fixed soon, but I'm concerned about if the replacement would be the same parts that would go bad again in three years. Chryslershould issue a recall with a new-and-improved tipm module.
- Irvine, CA, USA
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Myself, the driver and my wife were (riding in the passenger seat), with my son 2 year old sitting in his car seat in the middle row. The current outside temperature outside was 70 degrees F. we had just drove through a small residential area going approx. 30 mph. We came to a stop light, while waiting for the light to change there was a loud pop, almost sounded like a fire cracker going off. We instantly turned around to find the rear gate window shatter. At first I thought the vehicle sitting behind me at the light had hit my vehicle, but when I looked he was parked nearly 8 feet away. I talk to the guy and his wife sitting behind me and he said, that it was weird it look as if the window blew out from the inside. The window just explode. Here were the current variables taking place in the car while at stop. 1. the rear defrost was not on 2.the rear side vent windows were both fully open 3. outside temperature was a comfortable 70 degrees F. now as for the after math there's not really much to tell other than the window shattered(completely gone) and glass all over the place including right next to my sons car seat. The focal point of the break seemed to be located at near dead center. I've just contacted Chrysler about this and I am going tomorrow to see what they say. When I googled this problem I found a handful of Town and country from 01 to 13 with this problem. But they tell me on the phone this is not a common thing and will need fca dealer to look at it, which is fine my only concern is they fix the issue, because I can replace a window but this does not solve the underling problem. Had there been people in the 3rd row seating what would have happen to them? this vehicle (minivan) was purchased to be used as our family vehicle and now sadly I am worried to drive with my two year old son in it. Hopefully a resolution can be made
We noticed the air conditioning was making a hissing noise. No cool air blowing out. Was told it was our rear evaporator. The van only has 29,083 miles on it. But the warranty is up because it is 3 yr. Old in July 2015. Had a 2006 Chrysler minivan and had same thing happen but they had extended the warrant to 7 yr or 70,000 miles, so we didn't have to pay. This repair on a 2012 Chrysler Town and country is going to be $1100. Very unfair of Chrysler not to fix this problem under warranty. Very unhappy with Chrysler.
My complaint is on how long it is taking the dealership to get a part for the recall on the rear quarter vent window switch. I requested service in April when we received the recall notice and as of today they say they still do not have the part. I asked why and they say it is a restricted order.
Grinding coming from rear wheels. Attempted to remove wheel on passenger side 1 lug nut broke. Dealership claimed to attempted to remove by drilling it out, but claimed couldn't because heat had been applied. I never took it anywhere nor applied heat. Took it some where to have taken off. Turns out I had to replaced rear brake pads and rotors. Funny how theres a hub issue on some Town and country but not mine. They didn't think the lug nut was a defect. I've never seen one break where the cover of the lug not tears off. Then the sides of the lug break off leaving the base of the lug. After driving the van prior to replacement of parts you could feel the heat coming off of the wheels. Possibly, could that have been the heat that caused the lug not to be able to have been drilled out like the dealership attempted. After several searches of the internet I have seen that I am not the only one unhappy with all of the other issues with this Chrysler product or the dealerships selling them.
The automatic sliding doors and lift gate are a safety risk for my three young children. I am assuming this minivan is marketed toward families with young children like mine. My seven year old son has been pushed off of his feet by the sliding door as it closed. I am a grown woman and was injured by the lift gate closing on me. The sensors are not adjustable for sensitivity according to my local dealership.
The blind spot detector stopped working properly, all of the sudden, without any known other damage or event to the car. The estimate to repair the problem is $2200. The safety system gives an audible "ding, ding, ding" alert periodically and the sensor lights on the mirror are always lit. Very distracting.
I own 2012 Chrysler Town and country. I found that if I drive 15mph front door, sliding door and rear hatch will be locked. After I hear lock sound, I can still open front driver and passenger door while I am driving. Even I can open both front door while I am driving at 70mph. I rent a 2015 Chrysler 200 at airport, found that same issue.
I was driving our Town and country van on the interstate and was going to change lanes to my left. The blind spot detection did not come on to warn me that a car was there. Almost hit the other car. This has happened many times since. On 9-27-1014 driving out of the driveway at our house the blind spot detection did not pick up the garbage can on the side of the drive and hit the can causing $ $361.53 of damage. Told Chrysler but they said no recalls for this. Now the blind spot system is not working at all and the dash is dinging all the time. I see there was a recall for a 2009 Town and country van for this problem no. J01. Many people are complaining on the internet about this fix costing $ 2,000 at the dealer. Seems there should be a recall for this 2012 van as safety has been lost and crashes are expected to happen.
I first brought my T&C into the dealer immediately following the notice to get the work done in farmington, mi. Upon arrival they had no parts and essentially, so they disconnected the windows and I have not heard a peep since. I called in July to get the work done -- no parts from Chrysler at dealer. I moved to ca and stopped at dealer to get warranty work on engine in daly city and asked them to complete the work. They said that they have not received parts yet. This has been ongoing for almost a year now and is completely unacceptable. I would like some recourse.
The rear driver sliding door opens and shuts with loud clicking noise, tries to shut on passengers as they enter, my child rides in the seat and the door didnt shut all the way as I drove down the road not realizing this until I stopped and noticed door was not shut all the way, had small gap in the door way, no alarms or anything went off telling me the door was still open, this put my childs life in danger, had the vehicle to dealer several times where it was purchased and they cant find where problem is coming from.
A D V E R T I S E M E N T S
- Deforest, WI, USA